Anthropologie Reviews 

We got a doormat instead of a bath mad, maybe our mistake, bit no way to send the mat back. No answer to the email, the AI Chatbot left with saying everybody is bisy at customer service, we will here soon.
Terrible experience, i would give 0 stars if possible.

Everytime my icon glasses arrive intact and well packed!Very happy!Delivery is very nice too!

Shoes ruined my wedding dress & Anthropologie didn’t even have the decency to apologise never mind take accountability.

Bought a pair of blue shoes thinking these would be my something blue, whilst wearing them at my seamstress sitting she screamed, the colour of the shoes had transferred all over the bottom on my already ‘cut’ dress.
Contacted customer service asking for a return or replacement and was firstly told immediately asked “What do you want us to do” to then to rub salt in the wound a flat out no “because this didn’t happen to anyone else we will not help or accept any responsibility “

Absolutely ridiculous service.

Steer far away from this store, clearly poor products and even poorer service

The dress came broken and it’s been three days since I contacted customer service and there is no reply

I recently ordered on-line from Anthropology and purchased a beautiful dress 😍 The whole process was extremely easy & my dress came within a week, carefully wrapped & l'm delighted with it.

The mug I wanted, so elegant, it’s great

Great range of interesting styles, great postal service and returns

This is not at all for the individual items I received. I love the items themselves. However, I find while using the app and using the German website, there are many items that I would purchase but can only see that they are US-only in the shopping cart. It’s too bad, since I’m using the .de website.

It took 10 days for the item to arrive via Evri. Then it was to late to use the dress, i returned it and had to pay £2 on top after unreasonable delivery time. The dress was not nice. Waste of time and utterly disappointed

Paid extra £6 for 1-2 day delivery - item arrived day 3. Too late, wedding is history. Now I have an unwanted item and you will charge me to return it !

Sorry but Nobody respondiere to my concern regarding the package missing.
Im waiting now 2 weeks in Germany….

Great service ! Quick delivery and beautiful item !

Great product and fast delivery
I recommend

goods arrived quickly and was well packaged.

I purchased a bag online for £125. I received a dress . I wanted the bag but was only offered an extremely arduous internet process to receive a refund. I had to purchase the bag at a shop for £10 more at £135. And they didn’t have the colour I originally ordered. I still have not been refunded for my original purchase because they want me to return the dress with around £20 before they refund me. So I have now paid £260 for a bag that was originally £125.

If you order from this company and have no issues you might be ok. Unfortunately if you do have an issue they don't provide good customer service. They only respond to emails every 48 hours, always with a different person and can also just be a copy and paste answer although if you send enough emails they start to change that. Unfortunately they do not ever want to help you or resolve your issue, mine was with a parcel being delivered to a locker rather than home as requested which was also delayed. They will not directly answer your questions and will blame delivery company even though there was an issue from dispatch. For a return you have to cover postage and there is also no updates on the status of that either, so I suspect that will be more chasing up. I wouldn't rush to buy from this company again. Even though their response says they assisted, they definitely did not.

Items damaged / poor craftsmanship. Can't exchange but would be charged to do a return?? Silly set up. Customer services just sends you round in circles

UPDATE: Anthropologie reached out directly to solve my issue, for which I am grateful. The quilt shopping shall begin again.

I purchased a quilt, along with matching shams a couple of weeks ago. They cancelled the quilt with a credit/refund and then continued to send the shams. I am actively trying to cancel the shams as I have no need for them without the matching quilt. Online is useless, as they are marked final sale and I keep getting the runaround with all of their bots and the "we're busy" messages - someone will be with you shortly. Finally got someone and their advice was to reject the delivery, which is not an option as I don't WFH. Unable to get a refund either, as they were final sale. This is insanity. Customer service has been a 0/10 experience for me and I am a long-time Anthro customer. Such a shame.

Great beaded bag which has received lots of compliments. It goes with lots of colours.
Very slow delivery and box crushed and covered in sellotape on arrival. Box said fragile!