Anthropologie Reviews 

goods arrived quickly and was well packaged.

I purchased a bag online for £125. I received a dress . I wanted the bag but was only offered an extremely arduous internet process to receive a refund. I had to purchase the bag at a shop for £10 more at £135. And they didn’t have the colour I originally ordered. I still have not been refunded for my original purchase because they want me to return the dress with around £20 before they refund me. So I have now paid £260 for a bag that was originally £125.

If you order from this company and have no issues you might be ok. Unfortunately if you do have an issue they don't provide good customer service. They only respond to emails every 48 hours, always with a different person and can also just be a copy and paste answer although if you send enough emails they start to change that. Unfortunately they do not ever want to help you or resolve your issue, mine was with a parcel being delivered to a locker rather than home as requested which was also delayed. They will not directly answer your questions and will blame delivery company even though there was an issue from dispatch. For a return you have to cover postage and there is also no updates on the status of that either, so I suspect that will be more chasing up. I wouldn't rush to buy from this company again. Even though their response says they assisted, they definitely did not.

Items damaged / poor craftsmanship. Can't exchange but would be charged to do a return?? Silly set up. Customer services just sends you round in circles

UPDATE: Anthropologie reached out directly to solve my issue, for which I am grateful. The quilt shopping shall begin again.

I purchased a quilt, along with matching shams a couple of weeks ago. They cancelled the quilt with a credit/refund and then continued to send the shams. I am actively trying to cancel the shams as I have no need for them without the matching quilt. Online is useless, as they are marked final sale and I keep getting the runaround with all of their bots and the "we're busy" messages - someone will be with you shortly. Finally got someone and their advice was to reject the delivery, which is not an option as I don't WFH. Unable to get a refund either, as they were final sale. This is insanity. Customer service has been a 0/10 experience for me and I am a long-time Anthro customer. Such a shame.

Great beaded bag which has received lots of compliments. It goes with lots of colours.
Very slow delivery and box crushed and covered in sellotape on arrival. Box said fragile!

Trying to return a parcel was a struggle as the return QR code was not freely available. It would be conducive to include it in an email as do all companies I have dealt with. I tried to find it on my account but as a guest this is almost impossible and I gave up. Emailed customer service but still waiting for a reply. Disappointing as I really like your products.

I have not yet received the parcel ordered on the 29th July

I ordered a set of martini glasses and a shaker as a gift. The box arrived with no fragile markings on it. I delivered it to my Daughter. Upon opening, 1 of the glasses was broken. She took a picture and I promptly filed a claim including the photo. After at least a week I heard back and they wanted the broken glass returned. It's no longer available. I told them and now they want the remaining 3 returned in order to get a partial refund. I think this is the WORST customer service I've experienced! It was a gift and I cannot retrieve these items conveniently. I will NEVER be a customer again!! They could and should have made this right.

Quick delivery and I got what I wanted at a good price but lost £2 as I’d ordered more than one size - their policy for returns.

What I do object to is ever since my purchase I’m bombarded by constant emails. Far more than any other retail company. I don’t want to be spending every evening constantly deleting unwanted emails. Life’s to short. Just because you make a purchase it doesn’t mean you want emails daily from then onwards….

Lovely leather bag and great price in the sale

Impossible to go unnoticed red dress.
I am absolutely delighted with this dress. Although aged 77, I thought I would risk it and I am glad I did. Lots of compliments and reassurance I wasn’t too old for such a style. It seems there is, most years, the perfect summer dress. This is it. More please, Anthropologie.

I was happy with experience. Well informed about delivery. Item was well packaged and met with my expectations.

Missing order. Said they will get the courier to investigate it. Found out they didn’t and lumbered the responsibility to do it myself. No help whatsoever in any resolution

My beaded handbag wasn't good quality, the rows of beads super uneven and there were threads everywhere. I had to essentially beg Anthropologie to refund the delivery and give me 25% extra off this sale item (which was a promo they were already running on the website so it cost them nothing to give it) for it, and they were acting like they were doing me a great favour. I still think I paid too much to keep it and cause of customer service responses, will not buy from Anthropologie again.

Lovely item. Came earlier than expected so I was pleased.

I bought jeans that cost £108 and arrived with one leg shorter than the other. There is no way to return without paying for it and no way to say that the item is faulty. I have been trying for days to get in touch with customer service, one response which I replied to immediately, now 2 more days and nothing. I like the clothes at Anthropologie but the support is absolutely terrible

Anthro discriminates against Canadian customers and I’m SICK OF IT!! Do not order. Duties are illegal and atrocious. Don’t expect a refund on these illegal tariffs. Quality is similar to Giant Tiger. Prices are ridiculous. Shipping may be free but don’t expect your order to arrive on time as they still can’t figure out how to ship to Canada. So sick of these companies ripping Canadians off. Do not bother if shipping from Canada.

Great service, excellent and timely delivery communication. Bag as expected, lovely quality. Very useful for day and casual evening out.