Anytime Doctor Reviews 

1,550
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the digital platform for its intuitive navigation, clear step-by-step guidance, and exceptionally fast delivery times delivered straight to the door. Consumers also highlight the practical medical travel packs and the smooth, professional online consultation process that successfully saves valuable time. Some reviewers were not happy with missing items or significantly delayed package deliveries experienced during their holiday travel arrangements. People additionally mentioned that customer support response times regarding these specific order problems and pending refunds were occasionally slow and frustrating. Reviewers also expressed frustration when tracking updates failed to match actual delivery timelines.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the fast, efficient, and... See more

Delivery service

People report high satisfaction with the delivery service, frequently praising the fast and efficient... See more

Order

Users describe ambiguous interactions with order, noting that the ordering process and online navigation are... See more

User experience

Reviewers express great satisfaction and appreciation regarding the user experience. Consumers consistently... See more

Product

Clients share ambiguous opinions on product experiences, highlighting both satisfaction and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I appreciate the sites ease of use with step by step guides and questions to answer, while all kept confidential. Easy payment and blindingly quick service I was fortunate to get my order the nex... See more

Company replied

Rated 5 out of 5 stars

Very simple and easy system to use. Supplied with a travel pack that includes all the emergency things you would need as well as additional antibiotics just in case illness strikes while travelling. T... See more

Company replied

Rated 5 out of 5 stars

If you are in doubt about medical services when travelling abroad to a foreign country, I would highly recommend the Travel Pack from Anytime Doctor for peace of mind. In addition, having this Tr... See more

Company replied

Rated 5 out of 5 stars

Easy service to use , great packs if you are travelling abroad, can also add antibiotics etc if you need them in an emergency on holiday . Arrived next day . Thank you

Company replied


Company details

  1. Online Pharmacy
  2. General Practitioner
  3. Home Health Care Service
  4. Online Prescription Medication Vendor
  5. Pharmacy

Written by the company

Anytime Doctor was founded in 2008 to provide patients with easy online access to licensed doctors and pharmacies for a range of medical conditions. We allow you to obtain a medical consultation and private prescription online. Doctors who have been offered practicing privileges at Anytime Doctor review patient medical consultations to determine if a treatment is suitable. If treatment is suitable, our service allows a doctor to electronically forward your prescriptions to our partner pharmacy. You can be assured that your medication will be delivered to you in a safe, secure and discrete manner.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,550)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anytime doctor is very helpful and…

Anytime doctor is very helpful and useful as can be accessed anytime including bank holidays and weekends
A must in today’s society

April 4, 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you, Susan! We're delighted you find the service helpful and accessible whenever you need it — including weekends and bank holidays.

Rated 1 out of 5 stars

I didn’t receive my medication

I didn’t receive my medication. I ordered on 26th March still not received by 7th April.

March 26, 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you for your feedback. We're sorry for the confusion — no medication was selected with your travel pack, so none was dispatched. Following your enquiry on 7 April, we reviewed your order and issued a full refund on 8 April. We apologise for any inconvenience caused.

Rated 5 out of 5 stars

Easy to navigate ,

Easy to navigate ,
Your new site is easier to reorder replacements thankyou .

Excellent service you provide ,
Very speedy delivery of quality products .thankyou for keeping us safe .

March 18, 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you, Shirley! We're delighted you found the new site easier to use and that reordering is simpler. Great to hear the delivery was speedy — we really appreciate your kind words.

Rated 5 out of 5 stars

Great Help

The swiftness and response was perfect

March 12, 2026
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Reply from Anytime Doctor

Thank you, Gavin! We're pleased you found the service swift and responsive.

Rated 5 out of 5 stars

Didn't take very long to deliver

Didn't take very long to deliver. Useful medication

February 27, 2026
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Reply from Anytime Doctor

Thank you! We're glad delivery was quick and you found the medication useful.

Rated 5 out of 5 stars

Easy to navigate site and order…

Easy to navigate site and order services. Will definitely use again

February 26, 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you, Anne! We're glad you found the site easy to use and we look forward to helping you again.

Rated 5 out of 5 stars

Ordered my holiday first aid kit…

Ordered my holiday first aid kit including antibiotics… just in case !! . It arrived within 5 days . Would use again .

February 27, 2026
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Reply from Anytime Doctor

Thank you, Mark! We're pleased your travel kit arrived promptly and hope it gives you peace of mind for your holiday.

Rated 3 out of 5 stars

No option to just replace items

I have used this service before and was replacing my travel medication pack as it was looking bad after 18 months of extensive air travel.
The product is good but the website lets things down. It did not show my previous purchases, so I didn’t have an opportunity to just replenish what I actually needed to replace.

February 24, 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you for your feedback, Shaun. We're glad you’re happy with the product, but sorry the website didn’t meet expectations. We’re actively improving the user experience on our new site, and this will be addressed soon.

Rated 1 out of 5 stars

Sent a voice message and messaged…

Sent a voice message and messaged through their website but still no answer about my refund??? Cancelled before order was shipped and still no idea if they have taken my money or not.

February 18, 2026
Unprompted review
Anytime Doctor logo

Reply from Anytime Doctor

Thank you for your feedback, Roseanna. We're sorry for the frustration caused. Your order was cancelled on 15 February and the payment was voided at that time, so no funds were taken. We apologise for any confusion and will review our communication to ensure this is clearer.

Rated 5 out of 5 stars

Very efficient

Very efficient , concise and professional , will definitely use again .

February 20, 2026
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Reply from Anytime Doctor

Thank you! We're pleased you found the service efficient and professional — we look forward to helping you again.

Rated 5 out of 5 stars

Great Service for a Medical Travel Pack

Great Service for a Medical Travel Pack. The Travel Pack really comes in handy for a lot of situations, especially when travelling with other people, dont leave home without this pack when travelling, always expect the unexpected.

February 19, 2026
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Reply from Anytime Doctor

Thank you, Cliff! We're so pleased the Travel Pack has been useful for your travels — great advice to always be prepared.

Rated 1 out of 5 stars

205412 Not cancelling my order

205412 Not cancelling my order. Won’t answer my emails, messages or even answer the phone. Just looked at the product and it only costa £40 and they charged me £68. Fuming dont trust them!!did not offer refund! Didn’t even email or call back

February 24, 2026
Unprompted review
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Reply from Anytime Doctor

Thank you for your feedback, Raquel. We're sorry to hear your concerns. Your prescription was issued shortly after your order on 24 February and dispatched the same day, which meant it could not be cancelled at that stage. We have since offered a full refund upon return of the medication and have provided return details to help resolve this for you.

Rated 5 out of 5 stars

Holiday first aid kit.

I ordered the product, which was an easy task. I was kept informed of the progress and it was delivered within 48 hours as promised.

February 9, 2026
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Reply from Anytime Doctor

Thank you, Doreen! We're glad the process was easy and that you were kept informed, with delivery as promised.

Rated 5 out of 5 stars

Very quick service

Very quick service. Will use again.

February 9, 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you! We're pleased you found the service quick and look forward to helping you again.

Rated 5 out of 5 stars

Placed an order which was quickly…

Placed an order which was quickly sorted and delivered in the time specified. Will use them again, very efficient

January 25, 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you, Marilyn! We're pleased your order was handled quickly and delivered on time — great to hear you found the service efficient.

Rated 5 out of 5 stars

Excellent

Excellent service, online questions were straight forward and explanations given at every step.

January 20, 2026
Anytime Doctor logo

Reply from Anytime Doctor

Thank you, Kelly! We're pleased you found the process straightforward with clear explanations throughout.

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