AOMEI Technology Reviews 628

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, often highlighting their quick and efficient responses. Many people appreciate the excellent customer service, noting that their issues are resolved promptly and effectively. The service provided is frequently described as outstanding, with consumers valuing the ease and speed of their interactions. However, some people expressed mixed feelings about the product itself, specifically regarding the process of transferring licenses to new hardware. While acknowledging the quick support responses, these customers felt that the underlying issue of license management could be improved for a smoother user experience.

What people talk about most

Product

Users describe ambiguous interactions with product. While many reviewers praise the product as a good and... See more

Response time

People report positive experiences with response times, often expressing satisfaction with the speed and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific staff members for... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the support team for being... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with AOMEI for many years. I have tried other companies as well, but none seem to match my experience with this one. Yesterday I was helped by Lanry Lucky, a representative that not only r... See more

Rated 5 out of 5 stars

With AOMEI Backup, I purchased a program that makes me truly happy. It has excellent features and a well-structured design. And it also works perfectly in my native language, German. There was a dis... See more

Rated 5 out of 5 stars

I have both AOMEI Backupper and AOMEI Partition Assistant lifetime licenses for several years now. Both programs work perfectly. And their service is also excellent. I recently bought a new laptop and... See more

Rated 5 out of 5 stars

Perhaps AOMEI is the only data and disk back up software which I can really trust as I did use it and it never let me down. I do like the simplicity of use , design and most important the reliabil... See more


Company details

  1. Software Company

Written by the company

AOMEI provides reliable Windows backup & restore software, easy iPhone backup & data transfer tool, safe hard disk partition manager for personal and business of all sizes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

628 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

The software was amazing

The software was amazing, but they charged me twice.
Watch out - Good luck trying to reach this company.

January 10, 2025
Unprompted review
AOMEI Technology logo

Reply from AOMEI Technology

Thank you very much for your affirmation of our products. In theory, there will be no double charge as you said. Please contact us and find out the specific problem. We will do our best to solve it for you. Sorry again for the trouble.

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Rated 1 out of 5 stars

Laptop shuts down during backup

Laptop shuts down during backup. I sent minidump file and error code. They responded asking me to send the mididump and error code. I sent them again and no response after 3 days.

November 7, 2024
Unprompted review
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Reply from AOMEI Technology

Thank you very much for your feedback. We have replied to your email, please check it. Thank you again. We will do our best to solve your problem.

Rated 1 out of 5 stars

Fake "FREE" program

Fake "FREE" program, It says it should allow for free to clean disk with zero sectors but once you start the process It actually asks you to buy the premium versione to keep going even if this feature Is listed as a Free One.. nice scammers!

October 14, 2024
Unprompted review
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Reply from AOMEI Technology

Thank you for your feedback. We value your suggestions. Did you download the Demo version? The Demo version is for demonstration only and cannot be used directly. We apologize for the inconvenience.

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Rated 1 out of 5 stars

lies about being a freeware

lies about being a freeware. You can't partition a disk for free.

October 7, 2024
Unprompted review
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Reply from AOMEI Technology

Sorry for the bad experience you have. Our product is divided into free version and upgraded version. Most functions including disk partition are free to use, and some advanced functions require payment. Thank you so much for your feedback.

Rated 1 out of 5 stars

Software free to download but you must…

Software free to download but you must pay for use it. Bad message it's a ONLY pay software

August 19, 2024
Unprompted review
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Reply from AOMEI Technology

Thank you for your feedback. AOMEI products are generally divided into different versions. Most of the functions can be used in the free version, and some advanced functions require payment. Sorry for the misunderstanding.

Rated 5 out of 5 stars

Great

Great, speedy, effective technical support. Good software that we use for backing up files on workstations.

May 26, 2024
Unprompted review
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Rated 1 out of 5 stars

Software is full of adds and poor ui

April 6, 2024
Unprompted review
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Reply from AOMEI Technology

Thank you for your feedback and valuable suggestions. We will continue to optimize our products, striving to provide users with better services.

Rated 5 out of 5 stars

Excellent products

I have been using Aomei for about 3 years and I can assure their products are great.
All of them have a user-friendly interface, very straight forward and are as good as any other of their competitors.

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

Non existent product support.

I paid for an AOMEI back upper edition and never received a "license code", making the product impossible to register. They sent a "registration code" which does nothing. Then support fell off the face of the earth, including a request to return my payment.

February 7, 2024
Unprompted review
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Reply from AOMEI Technology

We deeply apologize for the inconvenience you experienced while using our product. Did you not receive the registration code? After purchasing, the registration code will be sent to the corresponding purchase email address immediately. Can you check whether it is in the spam mailbox? We have contacted you and are waiting for your reply.

Rated 1 out of 5 stars

Continues to charge card even after cancellation

While the product worked okay, they continued to charge my credit card even though I cancelled my subscription and had verification of said cancellation. I had to cancel my credit card to stop these charges.

February 5, 2024
Unprompted review
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Reply from AOMEI Technology

We're sorry for the problem you encountered while canceling your subscription. Have you reached the "Cancelation Confirmation" interface? Seeing this interface indicates that the cancellation is successful. If you cancel your subscription, the payment platform will never charge you any more. Thank you again for your recognition of our products.

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Rated 2 out of 5 stars

I bought this app to extend a partition

I bought this app to extend a space on a partition on one VHD to another VHD. Like Microsoft's free Disk Management app, this software can only extend/shrink partitions on the same disk. They say they are replacing Partition Magic, which could have handled this task. Instead, this app is merely a dressed-up form of Disk Management.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Whenever I need help in the backup…

Whenever I need help in the backup process and cloning process, AOMEI Backupper has been my greatest support. Even the free version of its, is really helpful. Since the first ever time concerning the backup and restore thing, this was the one and only one software I rely one. There were other software also appearing randomly as the suggestions. But when time comes in which I'm on the other Pc(s) in which the software isn't installed, I just remember to download this software first.

November 3, 2023
Unprompted review
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Rated 1 out of 5 stars

They don't want to honor their own 90 day guarantee

Trying to move my data from my laptop to a new pc. I followed the instructions on AOMEI's site, but it not only didn't work, it caused issues with the new pc that required me reinstalling windows to resolve. As it was within the 90 day refund grace I sent an email asking for a refund. Instead I've gotten replies that just repeat what the instructions on the site said and imply I should just try again. I've just sent a third request stating I don't trust the product enough to try a 2nd time. I should not have to ask for a refund 3 times. If I'm not given a refund after this I will call my credit card company to try and resolve the issue through them.

October 23, 2023
Unprompted review
AOMEI Technology logo

Reply from AOMEI Technology

I'm very sorry for the trouble this has caused you.

Thank you very much for choosing AOMEI. Our multiple inquiries are just to try our best to help you solve your problem, but unfortunately we have not satisfied you. Please rest assured that we will strictly fulfill our refund commitment and provide you with a refund as soon as possible. Thank you again for your trust and understanding!

Rated 5 out of 5 stars

Excellent support and service

So i had a breakdown on my pc and i had to restore it from scratch...
That is to say ..... install all my programs again.
I lost all my software keys wich were stupidly saved on my system drive.
One email to AOMEI and they replied with two reset keys.
There software rocks! It's simply easy to use, and not expensive.
I have both "baclupper" and "Partition assistent

Thank you
AOMEI

October 3, 2023
Unprompted review

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