Received a Maisie Midi on a Wednesday, upon opening it the clasp was such poor quality, light weight metal, felt cheap and it had 4 marks/damage. I called Apatchy on the Wednesday afternoon, no answer... See more
Company replied
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See what reviewers are saying
Purchased ‘The Tassel’ in tan and it’s perfect; size of the bag is deceiving, it holds plenty. The colour is a true tan, and looks great against the gold accessories. Quick delivery, well wrappe... See more
I have several Apatchy bags which I love! I enjoy changing all the straps over to match outfits etc. However, recently one of my bags had developed an issue. I emailed and shared details of the issue... See more
The quality and attention to detail with their products is amazing. I had a defect with my bag and emailed their customer service thinking I could find out where I could buy the missing part. The resp... See more
Company details
Written by the company
Great British designers and makers of bespoke gifts, leather bags and lifestyle accessories. Apatchy London is recognised as one of the leading independent accessory brands in the UK. Our design-led, premium brand produces high-quality leather bags, fine jewellery, and lifestyle accessories. Apatchy London is best known for its accessible pricing, contemporary design, luxury packaging, and exceptional customer service. Apatchy is everyday luxury. Our bags are timeless, impeccably handcrafted, full-grain leather pieces, designed in Great Britain and made in Italy. Apatchy London.com offers 24hr shipping throughout the UK, along with international shipping on a DDP basis (delivered duties paid).
Contact info
40a Springwood Drive, CM7 2YN, Braintree, United Kingdom
- +44 (0)207 101 6741
- info@apatchy.co.uk
- www.apatchy.co.uk
3.3
Average
29 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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First class service
First class service. I had a small problem with my bag which was swiftly sorted by the Apatchy team. Communication was brilliant. Thank you so much.
April 19, 2023
Unprompted review
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Fantastic company and bags!
Fantastic company. I have three of their bags and recently one of the zips came off.
I emailed to let them know and received a brand new bag.
It just makes such a difference when a company value their customers.
Will absolutely buy from them again - their bags are gorgeous.
March 16, 2023
Unprompted review
This review is bittersweet.
This review is bittersweet.
Good news the bag is really beautiful, the quality is stunning.
The bad news, the advertising is simply wrong. The bag is very small, basically a phone bag and very rigid. The photos need to reflect the actual size.
On the whole extremely disappointing.
March 5, 2023
Unprompted review
Reply from Apatchy London
Thank you for your review.
All our bags feature a lifestyle image to showcase the bag on a model for size reference.
We also list the exact measurements of the bag for you to measure if required. These measurements can be found on the product page for each item.
Visit our Facebook and Instagram page as we run a series of videos showcasing what fits in each style of our bags.
Gorgeous items. Great service.
I love my bag and the accessories. Beautiful, versatile and excellent quality.
December 17, 2022
Unprompted review
Simply beautiful products
I looked everywhere for an olive green bag for an outfit for a day event... Came across Apatchy and bought the tassel bag with a wide fabric strap... also comes with a matching bag strap. Its gorgeous I had many comments over the colour and indeed a request from my Mother to buy her one for her birthday.. so I have... I have also bought several Christmas gifts and all of them look and feel beautiful. The quality is exceptional, and the gift wrapping is amazing.. A new go to shop for me..
December 1, 2022
Unprompted review
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Good quality bag, perfect
I ordered an olive green tassel bag with animal print spare strap. It's a lovely bag, great value, and much stronger structure that keeps its shape than those I've bought elsewhere. I can't complain about the quality, I've used it lots, its as good as new, and had loads of compliments. I'd happily buy from them again.
August 16, 2022
Unprompted review
Superb quality
Absolutely love my navy crossbody bag! this bag is superb quality and the service from this company is second to none. I would highly recommend 😊
March 16, 2022
Unprompted review
So sad to be writing this but after…
So sad to be writing this but after just a couple of weeks enjoying my Apatchy bag the strap came off and the zip broke today as well!
I am just so shocked because I take great pride in my handbags and honestly expected better quality than this :-/
Perhaps I was simply unlucky with the quality of mine but given the price tag I won’t be buying a replacement especially because my bag is only a few weeks old got it for my 40th birthday in November 2021.
Sadly cannot recommend :-(
January 9, 2022
Unprompted review
Reply from Apatchy London
Hi there,
Thank you for your feedback and we are sorry to hear of your disappointment. Apologies for not responding to your review sooner however we use Yotpo as our official review platform - Trust Pilot set this up for us independently and therefore it is not monitored regularly.
We would always advise to contact us if you experience any issues with your purchase so we can try and assist you. I am not able to check the details from the information here but it is my hope that you contacted our customer services department and the issue was resolved to your satisfaction.
Customer service
I ordered 2 hand bags. Delighted with the size of the first order but not the strap. The second bag was too small but liked the strap.
Contacted Apatchy was sent a return label and the money was paid back into my account within the specified time.
I ordered another hand bag and used the discount code I had previously applied. It did not work. Emailed Apatchy and they applied a new code and refunded the discount.
Customer service is second to none.
September 16, 2021
Unprompted review
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