A straight forward system. Good parking for us as we had heavy baggage and needed a city centre location. However.... giving an exact time of arrival meant we had to go slow to reach the destination... See more
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Review summary
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What people talk about most
Reviews shaping this summary
After a problem with my parking fee, I was helped by a very kind lady, Terri McGarvey, who after some checking resolved the issue, which was partially an honest error on my part by inadvertently book... See more
Company replied
Samantha B in customer services at Luton Airport finally got to the bottom of an APCOA car park charge that was doubled up at Luton due to a car change and unplanned early return amidst the fires aro... See more
Company replied
Good morning, l dealt with Rachel Senghore a member of your staff, l found her most helpful, she was pleasant understanding, respectful of my age really courteous putting my mind at ease, she follow... See more
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Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
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I missed the payment deadline and…
I missed the payment deadline and emailed to see how I could pay but received a fine in the post before they replied , customer support were very helpful and realised I had paid the full fine amount and actually refunded me as they could see I had emailed, very helpful staff thank you.
August 1, 2026
Unprompted review
Reply from APCOA UK
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Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
A straight forward system
A straight forward system. Good parking for us as we had heavy baggage and needed a city centre location.
However.... giving an exact time of arrival meant we had to go slow to reach the destination. We had to estimate the long distance journey and add in any hold ups.
This is the first time using this system of booking a space so hopefully any future parking we won't have to hang around service stations in order to arrive 'on time'
August 4, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
So easy to register online
So easy to register online, access entry upon arrival, close to venues.
August 4, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Rebooked evening rate I arrived 1 hour…
Rebooked evening rate I arrived 1 hour early and had to pay another 25 pounds
CYZ2520 lanyon place Belfast
August 4, 2026
Reply from APCOA UK
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I have passed this onto the relevant team to assist you.
Kind Regards
APCOA
Outstanding Service from Terri McGarvey, APCOA Complaints Handler
I would like to express my sincere gratitude to Terri McGarvey from APCOA's Complaints Department for the exceptional service she provided.
Due to a failure by Royal Mail to deliver my original £60 penalty notice, I was completely unaware that the charge existed and therefore had no opportunity to pay it. The first correspondence I received was from a debt recovery company, by which point the amount had escalated to £170. Naturally, this was a very stressful and frustrating situation. I contacted APCOA's Complaints Department and was fortunate to have my case handled by Terri. From the outset, she was professional, understanding and highly efficient. She reviewed my circumstances and communicated with me promptly throughout the process. Her emails were clear, informative and reassuring, ensuring I understood every step being taken.
Thanks to Terri's intervention, the matter was resolved effectively and her assistance made a significant difference. It is refreshing to encounter a complaints handler who genuinely listens, communicates so well and works to achieve a fair outcome.Terri is a real asset to APCOA and I am extremely grateful for her help and support. Thank you, Terri, for your outstanding customer service and professionalism.
August 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Good webchat experience from Agnes
Good webchat experience from Agnes, to help with a parking issue I had. Thanks
August 4, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
APCOA has always been very helpful with…
APCOA has always been very helpful with me when it’s come to parking and I’ve never had an issue with them. Their service is always noticed.
August 4, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Pleasantly Surprised.
I have not used this service before so I contacted their customer care service. I was helped by Leah who could not have done enough for me. I'm not very tech savy, but she dealt with all my rookie questions patiently and professionally. I'm used to waiting up to 24 hours for a reply when using services like these, but Leah replied within minutes of each query, with clear and concise instructions and advice.
Thanks again Leah.
August 4, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Payment enquiry
I spoke with Ellie to resolve a parking query, quick and straight to the point. Thank you
August 4, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Parking Query
I spoke with Ellie to resolve a parking query. The online process was quick and simple with a reasonable decision.
July 28, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Thank you Ellie for your patience this…
Thank you Ellie for your patience this morning. I’m rather dyslexic so me not understanding certain aspects of your blurb and you putting into basic English helped. X
August 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Genuine mistake sorted
A disappointing experience with APCOA over a parking charge and appeal was rectified by Miss Terri McGarvey, a complaints handler, who was really helpful in sorting out the issues. Thank you. We definitely keep parking with APCOA!
May 5, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Helpful staff
Helpful staff to sort out a problem with duplicated payment with no fuss .
August 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Sorted my problem out within minutes
The wait for the live chat agent took some time but it was worth the wait. Ellie was incredibly helpful and sorted my problem within a few minutes.
August 3, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I am disabled and I was having issues…
I am disabled and I was having issues finding the correct place to park which would be the nearest to the disabled pick up point. The help that Samantha B gave me was very clear and direct for me to follow. It saved me loads of issues as I went to Belfast the weekend before contacting her and that was a nightmare. So, I am very grateful to Samantha B. Thank you
July 29, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Lingsfield Railways station parking
Lingsfield Railways station parking: 20 minutes free parking and then payable ok understandable but I wasn’t sure if I was there for more than 20 minutes so I decide to pay for 30 or even for 1 hours, I than start looking for pay point machine but there wasn’t any instead signs on the poles to scan the QR code to bring you to APCOA website but there…you are unable to hourly, minimum is 1 day parking which was £7 so in short they forcefully took £7 from me for staying 20 minute or so in the parking, not fair at all so thumbs down for APCOA parking company
August 1, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have passed this onto the relevant team to assist you.
Kind Regards
APCOA
We paid for a weeks parking at the rail…
We paid for a weeks parking at the rail station in Tenby, but because there was a lot of building work, seemingly on the bridge over the rails, half the spaces were unavailable to park in. As a consequence we were unable to park there on 2 days and had to pay to park elsewhere. We were not happy as we hadnt been told that half the car park was being used to store contractors equipment.
July 25, 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have passed all your details onto the relevant department and they will be in touch.
Kind Regards
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
The attendant at the carpark was really…
The attendant at the carpark was really helpful.
The hotel had provided the incorrect info and the attendant helped me get everything set up for 2 days.
Clean and secure carpark in a convenient location.
July 26, 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
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