APH Reviews 10,673

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people appreciate the smooth and stress-free booking process, as well as the convenient locations and competitive pricing. The overall consensus is that the company provides a reliable and well-organized experience, with many consumers expressing their intention to use the service again. However, some customers also noted issues with finding car parks, particularly at certain airports, which led to frustration and additional costs. A few other people also felt that the company's role as a booking agent for third-party services at some locations resulted in a less satisfactory experience, especially concerning "meet and greet" services.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the helpful and efficient staff, quick bus... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Location

Clients share positive opinions on location, often highlighting the ease of parking and the convenience of... See more

Booking process

Users describe positive interactions with the booking process, highlighting its ease and efficiency. Many... See more

Price

Customers had positive experiences with price, often finding competitive and affordable rates. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from APH's Tony Moss at Manchester Airport yesterday afternoon. Very busy T2 and lots of returning holidaymakers wanting to get back to their cars. Not only did Tony get everyone saf... See more

Company replied

Rated 5 out of 5 stars

Extremely easy! Obvious sign posting to car parking, also email ahead of time has clear directions. Dropped right outside reception, checked car in and straight onto bus to terminals. Both bus dr... See more

Rated 5 out of 5 stars

APH staff are so welcoming & appear very well organised. Everything is done speedily & efficiently before departure & back on arrival. Have used APH many times, have often recommended them & would nev... See more


Company details

  1. Parking Lot
  2. Airport Hotel
  3. Park and Ride
  4. Price Comparison Site
  5. Travel Aggregator

Written by the company

Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 60% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service

Great service! In the last year, we've used their airport meet and greet service, twice, and both times we've received outstanding service. A brilliant way to start and end our holiday in a stress-free, convenient, reliable way. It gave us great peace-of-mind knowing that our car was securely stored and safe. All ot took was a simple phone call to have our car collected from us and returned to us - no more hassle of finding a car park space and remembering where it was, or waiting for a shuttle bus to get us to/from the airport at 3am - highly recommended!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Safe and secure parking

Directions to get to the car park are easy to follow, as are the instructions when you arrive. We have always been greeted with a pleasant and polite manner, no matter what the time of day or night. We have been using APH for over 10years and would strongly recommend them.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

A very good experience

A very good experience. Fast, no queues, you don't get stuck in the Luton junction traffic as it's a different junction, happy friendly staff.
My only point for improvement is the collection process, lockers were great BUT I would have preferred to pay a little more & have my car waiting in a line nearby, esp if I was arriving at night.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

A trusted, friendly and effcient service.

We use APH as our preferred parking provider whenever we can. As always, the staff - regardless of the time of day - are friendly, welcoming and efficient and the bus drivers are similarly friendly and helpful. The service to the airport is regular and quick and we are happy to entrust our car to APH.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Company

APH booked hotel close to airport where we were able to leave our car for the fourteen days we were away.
Hotel was excellent and the cost was very competitive
Would recommend APH to anyone.

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointment Airparks shortrun…

What a disappointment Airparks shortrun Birmingham, we waited 40 minutes for the shortrun bus to arrive to drive after watching the same blue ticket bus turn up 3 times, 10 minutes down the the road, no apology from the driver who we can only guess was sleeping, It was quicker to park the plane, clear passport and customs than the 40 minutes it took for a short run bus took to arrive, certainly avoid this company, tried call only answer phone!! The driver left everyone in the middle of the car park and the gate was left open with no security, Avoid

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

My review details:
Excellent service from the company and…
Excellent service from the company and staff were efficient!
Date of experience: 14 May 2025

CheersJAM
Cannot understand why this was removed!!
John

May 14, 2025
Unprompted review

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