A Place for Mom Reviews 

1,105
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and empathetic guidance. The service is highly valued, as many appreciate how the company offers options, sets up tours, and handles background work, simplifying the search for suitable care. Exceptional customer service, with timely responses and clear communication, also helped reviewers find suitable locations. However, some customers noted persistent issues with contact, experiencing an overwhelming number of calls, texts, and emails, even after requesting removal. This continuous, frustrating communication, especially during stressful times, led some to feel the service was not genuinely helpful or that the company acted more like salespeople.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and dedication... See more

Service

Consumers find service to be positive, with many highly recommending it for finding senior care and assisted... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the genuine care and... See more

Location

Reviewers highlight positive aspects of location, with many finding suitable options close to their homes or... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful,... See more

Rated 5 out of 5 stars

"A Place for Mom" gave us several options for care in our local and surrounding areas. This was very important, because our options in the small towns here on the Oregon Coast were limited. They help... See more

Rated 5 out of 5 stars

Our family worked with Erin Klancher. She was INCREDIBLE. I have no idea how we would have been able to achieve everything that Erin researched for us. Five stars, ten out of ten, highly recommended.... See more

Rated 5 out of 5 stars

I was connected by the social worker at the hospital when my 92 year old mother fell and broker her wrist. I needed as much guidance as possible -- I didn't know where to turn. I was first contacted... See more


Company details

  1. Association or Organization

Written by the company

A Place for Mom is the leading platform that guides caregivers and families through every stage of the aging journey. We simplify the search for senior care by offering free, personalized support—and when families are ready, we refer them to partners from our network of over 15,000 senior living communities and home care agencies. We help families find assisted living, memory care, independent living, home care, and other senior care options with guidance tailored to their needs. Our mission is to guide caregivers and their loved ones to a confident place, so families can focus on what matters most: their love for each other. A Place for Mom is paid by the senior living communities and home-care providers in its network, so its service is provided at no cost to families. For more information, please visit https://www.aplaceformom.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,105)

125 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Definitely recommend!!!

Michele Mondell was a great help in finding locations for tours to find a place for my father with dementia. It's been a very stressful few months since my stepmother passed away and him being alone in a different state. She gathered a list of places for me and when I let her know which ones I wanted to tour, she arranged them for me and touched base with me during the whole process and offered great advice, as this was all new to me and my family. I highly recommend A Place for Mom!!!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Help- in middle of chaos and worry

"A Place for Mom" gave us several options for care in our local and surrounding areas. This was very important, because our options in the small towns here on the Oregon Coast were limited. They helped us set up tours within 24 hours to two options in our town. It gave us information on what various types of options could offer, the costs of care, and how to finance that care.

October 6, 2025
Unprompted review
Advertisement
Rated 3 out of 5 stars

A bit helpful, but not full-fledged resource

While they did assist me in setting up visits at various Assisted Living Facilites, they seemed to have a challenge determining what was in the geographic region I wanted to look in.

They also need a mechanism for rating the facilities they recommend/refer folks to. Both in terms of price and the quality of the facilities.

They also inundate you with a massive amount of e-mails.

September 29, 2025
Unprompted review
Rated 2 out of 5 stars

You will be bombarded with communications

The list of facilities they provide is helpful. The excessive nonstop communication is not. People contact A Place For Mom during stressful events where an elderly loved one needs other living arrangements, typically during emergent circumstances and under time constraints, and they do not have time to respond to the incessant phone calls, texts, and emails from A Place For Mom representatives. They are sales people and it is apparent when you sign up for their services. I wish the hospital hadn't recommended this company. It's been a year and a half and I still am being bombarded. I have repeatedly responded to emails and texts to take me off their contact list and the communication keeps coming. You're are better off compiling a list of facilities on your own from internet searching.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Navigating the process for aging…

Navigating the process for aging parents can be daunting. A Place for Mom was extremely helpful in helping us understand the options, answer all our questions, get immediate in-home care to helping us transition to assisted living. All at no cost!! I could email, call and they were highly responsive and helpful. We are beyond grateful for this service!!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted guidance for your loved ones

Amanda S was like working with your favorite cousin that had the expertise for finding the perfect place for the aging parents. It really was like working with a loving family member. Highly recommend her at For a Place For Mom. We would not have been able to make a quick decision and well-informed one on our own.

October 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Professional Employee

I spoke with Dawn and told her what I needed, and before I knew it, she was giving me a tour. She was very helpful, understanding and gave really good advice. She also went out of way to follow up and make contact a couple days later. Dawn is truly a professional at what she does. Thank you!

October 6, 2025
Unprompted review
Rated 4 out of 5 stars

I never would have found the home where…

I never would have found the home where I placed my husband without Home Instead. Instead of being lost in a huge facility with a 6-1 ratio pf care givers, he’s in a home environment with a 1-1 ratio of care, 24/7.

September 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

We were match with an AMAZING place…

We were match with an AMAZING place that we would have not considered otherwise. Thank you for helping us make my dad's final days on the earth comfortable and peaceful for him and us

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

There’s no place like home.

When one comes face to face with the inevitable words “mild cognitive impairment” referring to a loved one, it makes it really difficult emotionally to focus on next steps. That’s where A Place For Mom stepped in. I came across an ad and gave them a call. They reviewed my mom’s situation and noted a few details and they got right to work on providing guidance and assistance to narrow down my search for an assisted living facility with a memory care unit. They didn’t expect an answer right away, they patiently sent me quite a few emails with suggestions and reviews on each facility. They helped with scheduling tours and helped answer additional questions. It took about 6 months until the mom was ready for the transition, but it finally happened a couple weeks ago. Since mom was included in the process she knew what she was moving in to. She loves the personal connection and feels right at home at Whitehall Manor.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great resource

Dawn was excellent on keeping me informed and walking me through the whole process. We found the perfect place (after looking at 5 or 6) thanks to her guidance. Followed up with phone calls and emails to make this transition as smooth as possible. Thank you

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Service

Horrible Service! A place for mom did absolutely NOTHING. I did all the personal leg work including the supposed "networking, and contacting". I was left with nothing but thousands (literally) emails and hundreds (Literally) phone calls of "cold sales" people.

January 31, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Mary could not have been more helpful

Mary could not have been more helpful; she was there with me every step of my search. She always answered my questions within 24 hours; most of the time sooner!
If I ever decide to move again A Place for Mom will first on my list to call for help. Strict attention to what I wanted was always first and foremost in any conversations I had with any of the representatives I talked to, thank you for all the great help provided.

August 9, 2025
Unprompted review
Rated 4 out of 5 stars

You will definitely get plenty of…

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful, attentive and understanding. Would have been 5 stars, but they referred us to Patriot Angels for Veteran's services, who work for a fee. Your local Veteran's Service Commission provides the same service for free.

September 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look