APS Garden Machinery Reviews 

Excellent service. Fast delivery. Competitive price for STIHL Hedge Trimmer and pleased with product.

I purchased a STIHL REA 100 Plus battery-powered pressure washer and water cart from this company on 4th August, and the order was delivered promptly within 2 days.
Unfortunately, due to work commitments, I didn’t have an opportunity to open and set everything up for a couple of weeks. When I did, I couldn’t get the pressure washer to draw water. I followed the instructions carefully, including the suggested fixes for airlocks, but unfortunately it would not draw water. After several attempts disassembling and reassembling and checking connectors I considered the item faulty - the instructions advised you should not run the machine dry for more than a minute at risk of burning out the pump, so I did not want to risk any further failed attempts of leaving it running for a couple minutes without successfully drawing water.

I noticed that APS had a 14-day returns/faults period, which I had lapsed by a couple of days. I was quite stressed about this, particularly as I had saved for several months for the purchase — the complete setup, including the pressure washer, water cart, battery and charger, cost over £700.

However, the team were absolutely lovely. They responded to my emails immediately and were helpful and reassuring. As I don’t own a car, I posted the item back to them (this was at my own cost which is disclosed on the website returns page). They tested it immediately and sent me videos showing the pressure washer working, along with some helpful tips on how to use it.

I also asked if they could demonstrate it using a water cart configuration rather than a hose, as that was the setup I was using. They kindly sent me an additional video showing exactly that.

They were friendly, patient and genuinely helpful throughout. They then returned the item to me at their own cost, and when I set it up again, it worked perfectly.

I’m still not sure what the original issue was as I have the set up the same, but the important thing is that the product is now working fine. More importantly, the customer service I received was excellent.

MUST READ !!!!!

I had a 5 star experience with them top communication and some of the most competitive and cheapest prices you’ll find

Highly recommend

The team was professional and handled everything exactly as expected. Communication was smooth throughout the process. I would definitely use their services again in the future.

I phoned in the first instance to check a few things.l found the service first class.The price of my Sthil kombi motor was the best online, over a £100 cheaper than my local dealer.
I placed the order on Monday morning and it was delivered by Dpd the next day. Packed in its original packing. Thank you APS for the excellent service.

Excellent price for a Stihl grass strimmer. APS do state 2-4 days for delivery - ordered on a Wednesday and delivered following Tuesday. Surprised to find the strimmer packed in a damaged box for a Stihl long reach hedge trimmer!
Unbeatable price but overall experience somewhat lacking.

MUST READ !!!! AVOIDDDD !!!! DISHONEST.

Epping / Northweald Branch.
Took my Countax C600 ride on lawnmower in with a simple fault – belt kept coming off, blade not rotating. Instead of diagnosing the actual problem, I was immediately hit with a quote of £1,000–£1,500 with no real breakdown and a push to part-exchange my mower for a new one from their showroom. They offered £100 for a machine that sells for £800–£1,200 on eBay.

When I pushed back and asked them to just fix the original fault, suddenly "all 6 bearings have gone." Here's the problem with that – you cannot assess individual bearings without removing the cutting deck and spinning each one by hand. They hadn't done that. They also couldn't tell me the belt condition without stripping the deck, yet somehow had a full diagnosis ready. The numbers don't add up.

The pattern here is clear: they're not interested in isolating and fixing your fault. They want to convince you your machine is beyond economic repair, offer you a fraction of its value in part exchange, then sell you something new from their stock. What happens to your old mower? My guess is it gets repaired cheaply and resold at a healthy margin.

//Update 11.06.2026 - Took the lawnmower apart myself and confirmed they were being dishonest :

As suspected, theres no way they checked the bearings. 1 pair of bearings needed changing, not all 6 as they tried to make me pay for.

The main deck belt dismounted which explains the 1 spinning blade, so new belt ordered on inspection as it was thin in some places.

Aforementioned, they tried to get me to pay for a load of stuff I didnt ask for which still wouldnt have resolved the issue I brought it in for. In foresite there wouldve been an even bigger bill on my way after they had done there "inspections" following the service.

Their initial £1500 quote has now cost me £30 to fix it myself. These guys will drain your wallet if youre not mechanically minded.

Find someone honest to do your lawnmower repairs.

Best of luck all ! 😌

I placed a order for a flogas bottle. Within a hour there calling me asking if they can deliver. Within 2 hours it's on my doorstep. I paid for standard delivery. Said 2 to 3 days. Unheard of. Won't use anyone else.

Placed an order for a number of items with clearly stated delivery address which was acknowledged on their invoice. Delivery was made to the invoice address not the delivery address, not the carriers fault as APS had attached the invoice address to the parcel.
On opening the parcel an item had been substituted with a different brand than had been ordered, as they had both phone and email details it would have taken moments to check if a substitution was ok.
Two emails were sent to raise these issues without a response. A third email did provoke a reply from Stewart Earthy a director who said "our support team will be in touch very soon" Three days later - no response despite another email sent to chase this lack of reply.
So if you want your order to be sent to the wrong address and to include an item you did not order along with a total lack of response to a legitimate complaint this business is definately for you!

Ordered a gas bottle online, quick and easy system. Delivered the next day, the driver fitted the new bottle and even took the old empty one away!
Will definitely use again

Excellent company to deal with. Quick and efficient delivery and good price. Highly recommend

Brilliant service again from APS . Always easy to purchase gas bottles online , great customer service and quick delivery within the expected timeframe.

Despite us being long standing customers, we were really let down by this company. We ordered bottled gas yesterday (Tuesday) and had notification that it had been dispatched. We called this morning (Wednesday) as we hadn’t received the tracking info, to be told it would definitely arrive in 2-3 hours time. We then called after 4 hours to be told that it wouldn’t arrive until Friday.
This was essential as we have no heating and are currently living with temperatures close to 0. Absolutely appalling as they confirmed they could deliver within a time frame, then advised they had dispatched it, then assured that it was on its way until eventually admitting that they weren’t sending it for a further 3 days.

Further to your response. - the difficulties of delivery into London is understood, however you accepted the order.
My points were that:
A) you informed us the order had been dispatched, when it hadn’t. You lied.
B) after calling you, you advised it would arrive in 2-3 hours (when it hadn’t been dispatched). You lied.
C) only when calling you when the order didn’t arrive, did you advise that it would be a further 2 days before it would be delivered.
It was ordered on Tuesday and ultimately wouldn’t be delivered until Friday. If you knew you only deliver twice a week into London, and couldn’t provide the order in a timely fashion, you should have admitted that, giving us the opportunity of obtaining gas elsewhere to provide us with heating.
You may consider my comments harsh, however every word was true, and you aren’t freezing cold on a boat.
Instead of your somewhat sarcastic, flippant response, you would have appeared in a better light had you have simply apologised for your service falling short.

Great service and speedy delivery from APS.
I was let down by another dealer on an item 2 days before my sons birthday. Ordered online and received delivery the following day, thanks for saving the day!

Great service, Very helpful in helping me choose the right product STIHL lawnmower RM 248 T. Super fast delivery. Highly recommend. Very happy, Thanks APS.

Excellent service. I ordered the STIHL ASA20 Effortless Cordless Secateurs Set (Inc. battery & charger) - AS System. It was a good price and it arrived the next day. Perfect. Couldn’t ask for better.

Prompt and great comms

Excellent, goods com's, super prompt delivery.

Very friendly telephone staff , good advice and got what I wanted at a fair price . Delivery was very quick . I would definitely recommend this company.

Excellent price. Communiction was clear and timely with delivery in 1 working day a bonus.