I bought the water softener from Aqua Service more than ten years ago and every year, they always called me in time to make an appointment for the maintenance and at the date planned, their technician... See more
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See what reviewers are saying
They follow the annual maintenance date and call you for an appointment. The technician arranges the machine's settings according to the water's ph value. He uses a chemical product to prevent bacte... See more
Fantastic customer service and support. We have used the service for the last three years. They have the option of speaking to someone in English. No false promises they call you back and... See more
Honest feedback Right on time as agreed upon Kind employee. Good maintenance, but just a bit too little knowledge on the technical aspects for an engineer-customer. Customer service department... See more
Company details
Written by the company
Aqua Service is dé fabrikant en installateur van waterverzachters in België. Sinds 1970 zetten wij ons in om kalkvrij water door uw leidingen te laten stromen. Niet alleen bij u thuis, maar ook in uw bedrijf. Doorheen de jaren breiden we ons aanbod uit, zodat we nu ook drinkwatersystemen, ontijzeraars en waterrecuperatie behandelingen aanbieden. Omdat wij rechtstreeks met u samenwerken, bieden wij al onze producten heel voordelig aan. Productie, levering, installatie en onderhoud: Aqua Service doet alles zelf. Van tussenpersonen is geen sprake, wat de prijs serieus drukt. Bovendien hebben we heel wat technische medewerkers die in no time bij u staan als er toch een probleem opduikt. Geen wonder dus dat onze naam een gevestigde waarde werd in de sector. Aqua Service staat garant voor kwaliteit en expertise, al 52 jaar lang.
Contact info
Doenaertstraat 4, 8510, Marke, Belgium
- 080082222
- verkoop@aqua-service.be
- www.aqua-service.be
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 4% of negative reviews
Typically replies within 2 weeks
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Rude unprofessional technician
Concerned about the newly installed machine salt consumption, a technician was sent.
The guy was the most unprofessional, unrespectful & rude service technician Ive ever met. Not only he didn’t check the water salt levels or the machine but he also felt entitled to be condescending towards me and accused me of wanting free bags of salt. Who cares about a bag of salt when a more than 1000€ machine doesn’t work!!
Needless to say, I’ve sent a complaint to Aqua service about this man and I never received a reply from them.
May 5, 2020
Unprompted review
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FRAUD!
Service man missed his appointment by 3 hours. But seemingly claimed that he had serviced our water filter, which he obviously didn't. So we got the invoice. I called the office and explained. They said they'll check. If they won't call back, all is ok and I don't need to pay. 2 weeks later I got a reminder. I called back and emailed. Got rude reply that they're just doing their job. Seems like their job is FRAUD: to invoice for work not done and horrass clients?
December 25, 2018
Unprompted review
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