The form was quite complicated, given that my tenant hasn't paid the rent he contracted to pay. It seemed simple to me at the outset: has the tenant signed an agreement? Yes has he paid in accordance... See more
Company replied
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Initial contact filled me with lot's of confidence that you could help me with this serious issue. I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ mi... See more
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The person I spoke to was helpful to me. She listen to what I was saying and explained the role of the company. She agreed send out the appropriate forms to me to read and to complete what is applicab... See more
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I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... See more
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Company details
About Arc Legal Group
Written by the company
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Contact info
Lodge Lane, CO4 5NE, Langham, United Kingdom
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4.1
Great
2K reviews
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Reply from Arc Legal Group
Dear Ms Dunn,
Thank you for your positive feedback. We are delighted to hear that you received helpful guidance and were directed to where you needed to be.
Kind regards,
Arc Legal Group
Rang back quickly
Rang back quickly, listened and then responded with helpful advice. Calm and considered.
July 24, 2026
Reply from Arc Legal Group
Dear Ms Green,
We're so glad we could provide you with helpful, calm, and considered advice. We appreciate your positive feedback!
Kind regards,
Arc Legal Group
Reply from Arc Legal Group
Dear Ms Wilson,
Thank you for your wonderful feedback. We are so pleased to hear that our staff was helpful and responsive.
Kind regards,
Arc Legal Group
Too computer generated! Not personable
Not impressed that you have to fill in so much information on line before you can speak to someone.
July 27, 2026
Reply from Arc Legal Group
Dear Ms Fancourt,
We appreciate your feedback regarding our online process. We are actively reviewing our procedures to improve the customer experience.
Kind regards,
Arc Legal Group
Fast response
Fast response, great knowledge and shared it in laymen’s terms which was super helpful.
July 26, 2026
Reply from Arc Legal Group
Dear Madeline,
Thank you for your wonderful 5-star review. We are so pleased to hear that our team's clear and prompt communication was helpful to you.
Arc Legal Group
Arc legal were attentive to my legal…
Arc legal were attentive to my legal query and gave out good advice. Phone calls are always returned promptly with friendly staff. I’ve had to return for further help and they’ve been assisting me in this process , explaining in detail of the legal side.
July 24, 2026
Reply from Arc Legal Group
Dear Cheryl,
Thank you for your wonderful feedback. We are delighted to hear that our team were attentive to your legal query and provided excellent advice. We're glad we could assist you thoroughly.
Arc Legal Group
I am hard of hearing and speech was…
I am hard of hearing and speech was slowed and clarified when I requested it
July 24, 2026
Reply from Arc Legal Group
Miss Payne,
We're happy to hear that our team provided the clear communication you requested. We appreciate your positive feedback.
Arc Legal Group
Reply from Arc Legal Group
Dear Ca 1
Thank you for your 5 * review and we're so happy we were able to provide clear legal advice.
Arc Legal Group
So far they have been very helpful
So far they have been very helpful. The online form is not straightforward to fill in though.
July 23, 2026
Reply from Arc Legal Group
Dear DDL,
We appreciate your feedback and are glad we could be helpful. We appreciate filing out forms, is never fun, but if we can offer any support in that regard- do let us know. Thank you for a lovely review of our services.
Arc Legal Group
Professionalism and speed of…
Professionalism and speed of understanding and a helpful and practical advice.
July 22, 2026
Reply from Arc Legal Group
Dear Ed,
We are so pleased to hear that you found our advice helpful and practical. Thank you for sharing your positive experience with us.
Kind regards,
Arc Legal Group
The link to make claim does not work…
The link to make claim does not work and sent email and then get another email with another email link
July 19, 2026
Reply from Arc Legal Group
Dear Ms Gordon,
We are sorry to hear that you experienced difficulties accessing the online link.
I note that you were previously offered the option of receiving the claim form by either email or post should the issue persist. This option remains available, and if you would like us to arrange this, please contact us at customerservice@arclegal.co.uk, and we will be happy to send the claim form to you in your preferred format.
Kind regards,
Arc Legal Group
Excellent Service
Helpful staff on the phone, straightforward form to be filled out and submitted
July 23, 2026
Reply from Arc Legal Group
Dear Mr Hamza,
We are delighted to hear that you found our staff helpful and the process of filling out the form straightforward. Thank you for your positive feedback.
Kind regards,
Arc Legal Group
Prompt call back and accurate advice.
I received a prompt call back and fast accurate advice specific to what was a fairly complicated breach of contract issue.
July 22, 2026
Reply from Arc Legal Group
Dear Mr Anthony,
Thank you for your wonderful feedback. We are delighted to hear that you received prompt and accurate advice regarding your complicated issue. We appreciate you taking the time to share your positive experience.
Kind regards,
Arc Legal Group
Reply from Arc Legal Group
Dear John,
We are so glad our explanations were clear and helpful. We appreciate your kind words!
Kind regards,
Arc Legal Group
So quick and easy to use.
So quick and easy to use.
Advice given and initiated within hours.
Highly recommend
July 19, 2026
Reply from Arc Legal Group
Dear Pat,
We are delighted to hear that you found our service quick and easy to use, and that you received advice so promptly. Thank you for your high recommendation.
Kind regards,
Arc Legal Group
Listened and questioned any details…
Listened and questioned any details they were unsure of. Had empathy and are helping me navigate an extremely difficult time.
July 22, 2026
Reply from Arc Legal Group
Dear Kirsty,
Thank you for your kind words. We are pleased our team was able to provide empathetic support during this difficult time.
Thank you for taking the time to share your feedback with us.
Kind regards
Arc Legal Group
To listen to us and be able to help us on what we are asking about
The customer service on the telephone was the only service was good the man I was speaking to could have given a bit more information to me as I have had scammers and also commenting fraud on my phone and fretting me on the mobile but not getting anywhere I pay for legal advice but did not get any I pay alot out to Halifax and have had policies with them for many years so it is not your side the Halifax should get their act together so that's is it
July 14, 2026
Reply from Arc Legal Group
Dear Ms Robinson,
We appreciate you sharing your experience and feedback with us. We understand your frustration regarding the lack of detailed information and the issues you've faced with scams and fraud and we are sorry to hear the service did not meet the expected standard.
If you would like us to look into your concerns further, please could you contact us at the email: customerservice@arclegal.co.uk and confirm whether you wish to submit a complaint?
Kind regards,
Arc Legal Group
The lady I spoke with was very helpful
The lady I spoke with was very helpful, I gave her an overview of the issue I needed help with and she said it sound like I had a case and she'd send me a link to upload all my details and supporting documents.
July 13, 2026
Unprompted review
Reply from Arc Legal Group
Dear Ruth,
Thank you for your wonderful feedback. We are delighted to hear that our colleague was helpful and provided clear guidance on how to proceed with your case.
Arc Legal Group
Got no legal advice given- told to…
Got no legal advice given- told to fill in insurance assessment form first before they give me any legal guide 🤷🏼♀️ doesn’t help me now , it’s changed for the worse, I’m paying for legal advice that I may not get if there isn’t over 51% fir them to win. Their so called legal person said the same terms and conditions five times over - that I am already familiar with, wasting my time and talking over me, quite rude
July 21, 2026
Reply from Arc Legal Group
Dear Tracie,
We are sorry to hear you remain frustrated with the process, we have located your file and have raised a complaint given your expression of dissatisfaction. Our customer service team should be in contact within five working days.
Kind regards,
Arc Legal Group
No help whatsoever .
A simple case of being defrauded by a car dealership and you could not help, especially considering I paid extra on my Tesco car insurance for legal help and advice .
June 30, 2026
Reply from Arc Legal Group
Dear Mr Blundell,
We are truly sorry to hear about your frustrating experience with the car dealership and the legal assistance. We have located your file and have raised a complaint given your expression of dissatisfaction, our customer service team shall be in touch within five working days.
Kind regards,
Arc Legal Group
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