Maybe a silly little thing, but I queried a clue-and-answer that I didn't understand. Was I missing something, or was it a slight mistake? Olga at Arkadium support took my question seriously and it... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stay away from Fill it ins . Mahjong are is easier than I thought it would be . Dimensions Mahjong is easier than regular Mahjong ( dimensions make it sound harder while it’s easier) . Warning with s... See more
Company replied
As I have said many times, the support from Arkadium is efficent, fast and so informative. They always resolve tech issues, they take into account my suggestions....they are diligent, reliable and the... See more
Company replied
The company gets back to you in a timely manner. I appreciate The Arkadium Support System. I enjoy playing quite a few Arkadium games as I get bored easily and need a challenge sometimes. Olg... See more
Company replied
Company details
Written by the company
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Contact info
West 25th Street 40, 10010, New York, United States
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4.6
Excellent
570 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Arkadium Games
When playing as free online games I could overlook the glitches. As a paying concern NO. Frequently have to log back in oft times unsuccessfully.
Update: Have had Arkadium respond favorably and seems much improved.
May 16, 2025
Unprompted review
Reply from Arkadium
Hey there! Thanks for letting us know. We’re digging into those login hiccups right now—no one should have to keep signing back in, especially our paid players. Hang tight while we patch things up, and feel free to drop us any extra details at support@arkadium.com.
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Arkadiums Bubble Shooter
That may be the best game I have ever played. If you want intensity, you must play Arkadiums Bubble Shooter. It will not disappoint.
May 8, 2025
Unprompted review
Reply from Arkadium
Hi Arun! Wow, thanks a ton for the love! 💖 We're so happy you’re enjoying Arkadium’s Bubble Shooter — it's awesome to hear it's one of the best games you've ever played! 🎯🔥 Keep having fun and popping those bubbles! 🫧😊
Very attentive technician
Very attentive technician. Kept me in the loop all the way until problem was fixed!! Very impressive!!
April 27, 2025
Unprompted review
Reply from Arkadium
Hi Char! Thank you so much for your kind words! We're really happy to hear our technician kept you informed and got everything sorted out. We'll make sure your feedback gets passed along — it’ll definitely make their day! 😊
DO AGREAT JOB THEY ARE VERY KNOWLEDGAGE…
DO AGREAT JOB THEY ARE VERY KNOWLEDGAGE KEEP THE GREAT WORK GOING
April 11, 2025
Unprompted review
Reply from Arkadium
Hi Cynthia! Thanks so much for your kind words! 😊 We're really glad to hear you're enjoying the experience. We'll definitely keep up the great work! 💪⭐
Support team member did great!
When I contacted Arkadium with a complaint that I had, a member of the support team quickly responded to the issue and was very helpful in resolving the matter.
April 10, 2025
Unprompted review
Reply from Arkadium
Hi Laurie! Thanks so much for your kind words! 😊 We're happy to hear our support team could help you out quickly and resolve the issue. If you ever need anything else, we're just a message away!
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Awesome Customer Service
Every time I have contacted Arkadium with a question or concern, I have always received a prompt reply. It’s obvious that the Arkadium Support Staff is extremely customer oriented.
April 19, 2025
Unprompted review
Reply from Arkadium
Thank you, Joyce! 😊 We truly appreciate your kind words. It means a lot to know you feel supported every time you reach out. Our team is always here to help and happy to assist!
Arcadium games
As with all game sites, there are occasional glitches. Arcadium are really easy to contact when there's an issue and they work to put things right quickly. They check if a problem is sorted (via email) before closing the ticket.
The games are fun and the adverts are minimal - before the game begins but not during the game. I like the control over sound effects and music, and the visuals are clear and a good size when playing on the phone.
April 17, 2025
Unprompted review
Reply from Arkadium
Hi Mia! Thanks a ton for the thoughtful feedback! 😊 We’re glad you’re enjoying the games and appreciate how we handle support. It's great to hear the visuals, sound options, and low ad interruptions are working well for you. Let us know if anything ever comes up — we're here to help!
Arkadium is NOT just "another gaming…
Arkadium is NOT just "another gaming website"; They have THE BEST and FASTEST CUSTOMER SERVICE RESPONSE I've ever encountered! In business as well as gaming! Thank you for your "Quick Response" to my "Issue" and your even quicker "Turn around" time to RESOLVE the problem! TRULY APPRECIATE YOU ALL! Quick + Professional= AWESOME!
April 11, 2025
Unprompted review
Reply from Arkadium
Hi James! Wow, thank you so much for the kind words! 💬💙 We’re really happy to hear that our support team made a great impression. Quick and professional is exactly what we aim for! If you ever need help again—or just want to play—know we’ve got your back. 😊🎮
Great response to problem
I had a problem with some games not loading; I sent a message to the support group and got an email back almost instantly, suggesting how to fix the problem. I did as recommended and the problem disappeared. Great, fast response that resolved my issue.
April 11, 2025
Unprompted review
Reply from Arkadium
Hi Del! Thanks so much for your kind words! 😊 We're happy to hear our support team was able to help quickly and that your games are now loading properly. If you ever need anything else, we're just a message away. Happy gaming! 🎮✨
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Mahjongg Dark Dimensions
Fast, very helpful team. Thank you very much.
April 12, 2025
Unprompted review
Reply from Arkadium
Hi Imrene! Thanks a lot for your kind words! 😊 We're really glad you’re enjoying Mahjongg Dark Dimensions and that our team could help. Don’t hesitate to reach out again if you need anything. Have fun playing! 🧩💫
I play all sorts of games on this site…
I play all sorts of games on this site and when I wrote to complain that a game wouldn't let me reach a higher level (it would freeze), I wrote to the company and after a few days they fixed the problem and it worked better than before. Their emails are always friendly, courteous and timely.
April 9, 2025
Unprompted review
Reply from Arkadium
Hi J.H. Thank you so much for your thoughtful feedback! 😊 We're glad the issue got fixed and that everything’s running smoother now. It means a lot to hear you enjoy the games and our support. If anything else comes up, we’re always here to help! 🎮💬
I was struggling with a game cooking…
I was struggling with a game cooking live and could not get past one point. I asked support for help and they have fixed it and followed through so nicely. It is good to know that customer service is alive and well.!
March 10, 2025
Unprompted review
Reply from Arkadium
Hi Jennifer! Thanks a bunch for your kind words! 😊 We're really happy we could help with Cooking Live and get things back on track for you. It’s great to know our support made a difference. We're always here if you need anything else—happy cooking! 🍳🎮
A+ customer service
Whenever I have had a question, I have emailed Arkadium. I have always had an immediate acknowledgment, followed by an immediate, helpful response which fixed my problem. I wish all organizations could copy this level of customer service!
April 10, 2025
Unprompted review
Reply from Arkadium
Hi C.E.! Wow, thank you so much! 😊 We really appreciate your kind words and are so glad our team could help quickly each time. We'll keep doing our best to live up to that A+! Always here when you need us. 💬🌟
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Quick Action
A very quick response telling me the issue is being worked on. Follow up notifications kept me informed.
April 7, 2025
Unprompted review
Reply from Arkadium
Hi Kirk! Thanks for the great feedback! 😊 We're glad you appreciated the quick updates and follow-ups. Keeping you informed is important to us—feel free to reach out anytime! 💬⚡
They were prompt in there responses and…
They were prompt in there responses and thorough and helped me to get back to enjoying my games.
April 7, 2025
Unprompted review
Reply from Arkadium
Hi Peggy! Thanks so much! 😊 We're happy to hear our team was able to help quickly and get you back to enjoying your games. If anything else pops up, we're just a message away! 🎮💬
They kept me informed and did not leave…
They kept me informed and did not leave the problem unresolved. Thank you for the help.
March 12, 2025
Unprompted review
Reply from Arkadium
Hi Phyllis! Thank you! 😊 We're really glad we could keep you in the loop and get the issue fully resolved. Always happy to help—enjoy your games! 🎮👍
Satisfied customer
Well, the games are excellent quality and fun to play. The Arkadium Support Team is a great help. The issue was efficiently fixed and I am glad to be a customer to this site. I shall keep playing and having fun, and if any issues come up, I know who to talk to! And I know my problems will be fixed promptly, making me a very happy customer. Keep up the good work!
p.s. Do you think you could add more racing games and make the ones already on the site more interactive? I'd be much obliged!
March 24, 2025
Unprompted review
Reply from Arkadium
Hi Gavin! Thank you for your wonderful review! 🌟 We're so glad to hear you enjoy our games and had a great experience with our Support Team. Your kind words mean a lot! 🚀 As for racing games, that's a great suggestion—we’ll share it with our team. Keep having fun, and we’re always here if you need us! 🏁🎮
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Diagonal sudoku broke over a month ago
Over a month ago .. arkadium changed the diagonal sudoku. The defailts for the puzzle chsnged. No history is saved. I used to see how many i solved in a month… now you take a phone call and progress is gone. Since arkadium has become a monopoly appearing on all puzzle websites… bye bye arkadium and sudoku
March 23, 2025
Unprompted review
Reply from Arkadium
Hi K Boyd! Thanks so much for your feedback. We haven’t changed the Sudoku puzzle in a while. Could you please reach out to our Support Team to look into this? You can contact them at support@arkadium.com.
The support staff is always available…
The support staff is always available to help! They respond quickly and always cheerfully and follow up to see if your problem is resolved. Can’t ask for anything more! They are THEE BEST!
March 13, 2025
Unprompted review
Reply from Arkadium
Hi Jan! Thank you so much for your kind words! We're delighted to hear that our support team has been helpful and responsive. Your feedback means a lot to us, and we'll keep doing our best to provide top-notch assistance. If you ever need anything, we're always here for you! 😊
I had issues getting into the site and…
I had issues getting into the site and received a very patient and thorough customer service rep who made a great effort to fix the issue and it finally worked however, this is a glitch that keeps repeating itself intermittently. I feel that the site goes down on a frequent basis.
March 22, 2025
Unprompted review
Reply from Arkadium
Hi Anne-Marie! Thanks for your feedback! We're glad our support team could assist you. We understand how frustrating recurring access issues can be. Our team is investigating this intermittent glitch to ensure a more stable experience. If it happens again, please let us know—we’re here to help!
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