Stay away from Fill it ins . Mahjong are is easier than I thought it would be . Dimensions Mahjong is easier than regular Mahjong ( dimensions make it sound harder while it’s easier) . Warning with s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As I have said many times, the support from Arkadium is efficent, fast and so informative. They always resolve tech issues, they take into account my suggestions....they are diligent, reliable and the... See more
Company replied
Newman's Hard Crossword puzzles is created daily by Arkadium. I experienced an anomaly when signing on and found a link to customer service. I wrote my event and sent it. Text said they would answe... See more
Company replied
I've been an Arkadium subscriber for a number of years now. The support team at Arkadium is second to none. They respond quickly (although in my case the hemisphere difference means 12 hours) and i... See more
Company replied
Company details
Written by the company
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Contact info
West 25th Street 40, 10010, New York, United States
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4.5
Excellent
555 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick and pleasant response to my…
Very quick and pleasant response to my problem. It was solved in a day without any hassle. I really appreciate the communication from them letting me know how the process was going.
March 3, 2026
Unprompted review
Reply from Arkadium
Hi Rae,
Thank you for sharing your experience! 😊 We're very happy to hear that your issue was resolved quickly and that our team kept you informed throughout the process.
Clear communication and fast problem-solving are priorities for us, so it's great to know we met your expectations.
Thanks again for your kind feedback and for playing with us! 🎮
Best regards,
Arkadium Team
Advertisement
The Arkadium Team Kept Me Informed
The team addressed the problem right away and kept me informed.
The problem was fixed in a reasonable amount of time and they let me know. They even asked me to double check that it was fixed!
I couldn't ask for more.
March 6, 2026
Unprompted review
Reply from Arkadium
Hi Patricia,
Thank you so much for the lovely review! 😊 We're glad our team was able to address the issue quickly and keep you updated throughout the process.
It means a lot to hear that the experience met your expectations. We'll always do our best to provide helpful and responsive support.
Thanks again for your support and for playing our games! 🎮
Best regards,
Arkadium Team
Awesome experience
Awesome experience. Quick and accurate resolution and kept me informed along the way. 5+ stars!!
March 6, 2026
Unprompted review
Reply from Arkadium
Hi Nancy,
Thank you for the amazing feedback! 😊 We're thrilled to hear you had such a positive experience and that the issue was resolved quickly and accurately.
Keeping our players informed and ensuring everything works smoothly is very important to us.
We truly appreciate your support — and your “5+ stars”! ⭐🎮
Best regards,
Arkadium Team
Used to love this game
Used to love this game. Now, they are adding slang, names (Japanese, Jew, etc.), and non English root words. They should stick with words from the English Webster Dictionary.
March 7, 2026
Unprompted review
Reply from Arkadium
Hi Teresa,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. 😊
Our games sometimes include a wide variety of valid words from different sources and dictionaries, which may occasionally differ from traditional expectations. Your feedback is very helpful and will be shared with our team as we continue improving the game.
If you'd like to share more details or examples, please feel free to contact our support team at support@arkadium.com — we'd be happy to look into it further.
Thank you again for your input and for playing our games! 🎮
Best regards,
Arkadium Team
On March 3
On March 3, 2026, I had a problem with the AARP
game website. I contacted Arkadium about the problem. The issue was corrected within 24 hours.
FRED, Lake Worth. Florida
HIGHLY RECOMMENDED
March 3, 2026
Unprompted review
Reply from Arkadium
Hi Fred,
Thank you very much for your kind review! 😊 We're glad to hear that our team was able to resolve the issue quickly and get everything working again within a day.
Your recommendation means a lot to us, and we're always here if you ever need assistance again.
Thanks for playing and for your support! 🎮
Best regards,
Arkadium Team
Advertisement
Not only did Arkadium respond almost…
Not only did Arkadium respond almost immediately to my request for support, they resolved the issue very quickly and kept me informed. This is what customer service is supposed to look like!
March 5, 2026
Unprompted review
Reply from Arkadium
Hi Elliot,
Thank you for the great feedback! 😊 We're thrilled to hear that our support team was able to respond quickly and resolve the issue while keeping you informed.
Providing the kind of customer service players expect is very important to us, so your comment truly means a lot.
Thanks again for your support and for playing our games! 🎮
Best regards,
Arkadium Team
Always helpful!
You folks just try to be as helpful as you can! That's all that can be expected!!
March 5, 2026
Unprompted review
Reply from Arkadium
Hi Pierre 😊
Thank you so much for the kind words! We're really glad to hear that you've had a positive experience with us. Our team always aims to be as helpful as possible, and it means a lot to know that it’s appreciated.
Thanks for playing and being part of our community! 🎮
AMAZING games, the best website ever!
As I have said many times, the support from Arkadium is efficent, fast and so informative. They always resolve tech issues, they take into account my suggestions....they are diligent, reliable and the GAMES are simply fantastic!!!! I love their website and will never leave..................the full screen option rocks!!!!!
March 5, 2026
Unprompted review
Reply from Arkadium
Hi Midnight Madness 😄
Wow — thank you for the amazing review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you've had such a great experience with our support team and that you're enjoying the games and features like the full-screen mode. Your feedback and suggestions truly help us keep improving.
We really appreciate your enthusiasm and support — it means a lot to the whole Arkadium team! 🎮💙
Reply from Arkadium
Hi George 😊
Thank you for the great feedback! We're happy to hear that you've had positive experiences with the Arkadium team when getting help with game issues. Our support team works hard to assist players as quickly as possible.
Thanks for playing and for being part of the Arkadium community! 🎮😊
Advertisement
Arkadium has the best games
Arkadium has some of the best games on the internet. I love the fact that you can play the games full screen as long as you subscribe and you don't have to pay anything to subscribe. If you have an issue with a game they are quick to help you resolve it.
February 16, 2026
Unprompted review
Reply from Arkadium
Hi Karen 😊
Thank you for your kind words! We're thrilled you enjoy the games and full screen, and it's great to hear our team was able to help quickly. Have fun playing! 🎮✨
Rapid Support Response
I have queries and questions over the years and Arkadium support has, for the most part, responded quickly and effectively.
In my most recent interaction, the response to my online query took minutes and subsequent email communications were equally impressive.
The issue was resolved.
February 24, 2026
Unprompted review
Reply from Arkadium
Hi Richard 😊
Thank you for taking the time to share your experience! We're delighted our support team has been responsive and helpful over the years, and we're glad we could resolve your issue quickly. We appreciate your trust! 🙌✨
Great game site
Great game site! Support staff are always helpful should you require their assistance. Highly recommend!
February 21, 2026
Unprompted review
Reply from Arkadium
Hi Lynn 😊
Thank you for the fantastic review! We're delighted you're enjoying our game site and that our support staff has been helpful whenever you've needed assistance. We truly appreciate your recommendation! 🎮🌟
You have a great staff
You have a great staff. They care about the users of this fine product.
February 21, 2026
Unprompted review
Reply from Arkadium
Hi Bill 😊
Thank you for your kind words! We're proud of our team and love hearing they care about our players. We truly appreciate your support! 🙏✨
Advertisement
Anytime I've needed some help
Anytime I've needed some help, they are right on it! I appreciate their promptness and efficiency.
February 16, 2026
Unprompted review
Reply from Arkadium
Hi Pamela 😊
Thank you for the wonderful feedback! We're so glad our team could be there quickly and efficiently whenever you needed help. We appreciate you being part of the Arkadium community! 🌟🎮
Games not loading👿.
Games were refusing👿 to load, refreshed many times till they did. .. It was sorted ✅ quickly & efficiently by the team, allowing me to enjoy several of Arcadium's great games every day again, striving to top leaderboards, & earning points.😊 Thank You.
February 19, 2026
Unprompted review
Reply from Arkadium
Hi Enver 😊
Thank you for your patience while the games were loading. We're so glad our team could sort everything out quickly so you can get back to topping those leaderboards! 🎮🏆
We truly appreciate your kind words and your support. Happy gaming!
Quick to respond and very helpful
Always helpful when I have a question about one of the games I play through my Washington Post (WAPO) subscription. Very quick to respond and follow-up with me to see if they have answered my question(s) to my satisfaction.
February 10, 2026
Unprompted review
Reply from Arkadium
Hi C. Akers 😊
We’re so happy to hear that our team has been helpful and responsive whenever you’ve reached out. Providing quick and thorough support is very important to us. 🎮✨
Thanks for being part of the Arkadium community!
Great free games & when there's a…
Great free games & when there's a problem, support answers very quickly & the situation is resolved ASAP.
February 11, 2026
Unprompted review
Reply from Arkadium
Hi Mark 😊
Thank you for your great review! We're glad you're enjoying our free games and that our support team was able to resolve your issue quickly. 🎉
We appreciate you playing with us!
Advertisement
Good array of free online games
Good array of free online games. Support is quick, polite, friendly and efficient. They've resolved my issue within 48 hours.
February 14, 2026
Unprompted review
Reply from Arkadium
Hi Miss Fiona Smithers 😊
We’re so glad you’re enjoying our selection of games! Thank you for highlighting our quick and friendly support team. 🌟
We’re always happy to help!
Great Customer and IT Service
They had a quick response in fixing my problem. Whenever I've had to send a message about a problem they are always fast and efficient.
February 14, 2026
Unprompted review
Reply from Arkadium
Hi SS 😊
Thank you for your wonderful feedback! We’re happy to hear our team was able to fix your issue quickly and efficiently. 🎮✨
We truly appreciate your support!
Crosswords why can’t the letter stay in…
Crosswords why can’t the letter stay in the cell I want it? I keep losing points because it goes somewhere else. Or wasting time trying to get it where I want it. Can’t the instructions explain more . Why is there two time numbers, what the hearts mean , 3/3 mean near play mean , make it clear you can walk on Who wants to be a Million . Instructions don’t say upper right corner to quit. Stay with the Daily Crosswordling. You can go backwards in the calendar to do more puzzles. Up to May 2025 .
February 14, 2026
Unprompted review
Reply from Arkadium
Hi Laura 😊
Thank you for sharing your feedback. We’re sorry to hear about the confusion and frustration with the crossword. 😔
Please contact Arkadium Support at support@arkadium.com so we can look into this further and help make it right. 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.