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Armishaws Removals & Storage Reviews 

1,329
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and incredibly helpful, making the moving process smooth and stress-free. Reviewers frequently highlight the careful handling of belongings, with items arriving safely and without damage, even for delicate or awkward pieces. The service is consistently described as excellent, with many appreciating the quick and organized delivery, ensuring everything is on time. However, some customers also noted issues with communication and management, describing experiences of unprofessional conduct or a lack of clarity in the process.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the professionalism and... See more

User experience

Customers had positive experiences with the user experience, with many describing it as smooth, excellent,... See more

Quality

Consumers find quality to be positive, with many reporting that their items arrived in perfect condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy R, Alec and Taylor loaded up 30 years of life in Surrey and moved me back down to the South Coast over 2 of the hottest days of the year. They worked tirelessly through the heat, got the wardrobe... See more

Company replied

Rated 5 out of 5 stars

This company has been helpful and friendly throughout a long year of packing, moving, storing and moving again. The two people who packed and moved me out did so very thoroughly and both crews managed... See more

Rated 5 out of 5 stars

I moved from a 2nd floor flat in Crowthorne down to Dorset on one of the hottest days this year. Alec, Andrew and Craig were amazing. My lounge units were extremely heavy and they manouvred them d... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Armishaws and the team of Dan, Dan, Toby (and sorry can't remember the fourth member of the team) did a fantastic job over the two (very hot!) days of packing up my Mum'... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shredding Service
  4. Storage Facility

About Armishaws Removals & Storage

Written by the company

Image description

Removals Made Easy

VISIT OUR WEBSITE CALL US EMAIL US OUR ECO PLEDGE

About Armishaws

With over 50 years’ experience, Armishaws Removals & Storage are the primary company of The Armishaws Group, a family-owned company. ‘Family’ is at the centre of all we do, we don't believe in 'one-size-fits-all' removals, instead we create bespoke removals packages, because we know that every move is as individual as you and your family.

It’s also why we’re planning for the future. As market leaders in providing greener removals, we’re planting 2,000 trees close to our Somerset HQ, to help offset the carbon emissions of our relocations. This is just part of our Eco Pledge to ensure your move doesn’t cost the earth.


  • UK Removals
  • European Removals
  • Packing Services
  • Short & Long Term Storage
  • Greener Relocations
  • British Association of Removers Member

Armishaws UK Removals Service

Written by the company

Why Move With Armishaws?
We could tell you that we're a BAR accredited company who offer the highest levels of customer service. We could explain our green credentials. We might tell you we've moved all houses great and small, from apartments at Kensington Palace to country cottages, penthouses to terraces. We might even explain we're a family-owned company who support local businesses. But we don't do flashy sales talk, we're happy to let our Trustpilot reviews do the talking for us.
Eco-Friendly UK Removals
• Market leaders in eco-friendly removals • We've planted 1,000+ trees • Over 6,000 hedging plants • Free cardboard box recycling service • We use recycled and recyclable materials • Our teams drive greener vehicles

Contact info

The trusted removals experts.

Get a fast quote for your big move.

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 85% of negative reviews

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4.7

All reviews

(1,329)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly

Friendly, helpful, professional team. Made it very easy and took great care with our possessions.

July 23, 2025
Unprompted review
Armishaws Removals & Storage logo

Reply from Armishaws Removals & Storage

Hi Anna,

Thank you for your kind review. It's great to hear your crew looked after you and on behalf of the whole team we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent service!

We had Darin and Doug come and help do our removals. They were very friendly and polite. both of them were working hard to ensure all our stuff arrived in the right place at the right time. Would definitely recommend this company and even more so the two guys Darin and Doug

July 22, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Pete,

Thank you for your review, we're pleased to hear the day went well. We hope the unpacking goes just as smoothly and wish you all the very best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent service

Very professional and yet still a personal service throughout the process from providing a valuation to dealing and delivering the furniture

June 20, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Caroline,

We're delighted it all went smoothly and wish you every happiness in your new home.

The Armishaws Team

Rated 5 out of 5 stars

The team where really helpful and…

The team where really helpful and worked hard; great team

July 17, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Peter,

Thank you for your review. We're really pleased everything went smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

A professional and well organised removal

Sam and Toby led our removal which was over 5 days including all packing. The whole team were professional, courteous and very helpful. Nothing was too much trouble and they managed to keep their sense of humour in spite of the very hot weather! All round an excellent experience!!

July 15, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Chris,

We're pleased the day went well and hope the unpacking goes just as smoothly.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

Darin and Sam collected and dropped off…

Darin and Sam collected and dropped off all our goods. Can’t say anything bad absolutely professional and hard workers. Thank you for making our move so easy stress free. Hope we get them again for our next move.

July 9, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Andrew,

Thanks for your review, we're really pleased the move went well and hope the unpacking has gone just a smoothly.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

Moving house on the hottest day of the year

Darin, Sam and TJ recently moved me into my new bungalow from a large family house. They worked so hard when it was the hottest day of the year (so far) and it was only slightly cooler on the second day.
They were all so polite and helpful at all times and checked in with me when unsure whether a certain item needed to be loaded on the lorry.
I opted for the packing service and this they carried out with great care.
What an impressive team - I was so glad to have their support

July 2, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi J,

Thank you for your kind review. We're delighted to hear you had a happy move with your crew and hope the unpacking was slightly cooler for you.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

The Crew

The crew Sam, Weisley, Rohan and Alan were a good crew and took car of my household items. Would recommend them.

June 11, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mr Turner,

We're delighted to hear the day went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Alan/Doug did excellent job Collecting…

Alan/Doug did excellent job Collecting and Delivering My stuff.

June 24, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Khagendra,

Thank you for your review, we're pleased the move went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 1 out of 5 stars

Lack of professionalism

In April 2025 we had three removal companies give us a quote to move house.
All three gave professional estimates with varying prices. Armishaws was in the middle. The estimator told me that if I pay £100 today I would go on the preferential customer list guaranteeing vehicles for the day, he said it was a no brainer as I would get a full refund if we went with another company. So I did.
We actually decided to go with another company and so I contacted Armishaws for a refund, to be told it would be less £30 for admin charge. After several emails with the sales manager which got more and more ridiculous, he even discussed the disciplinary action he would be taking with the estimator for not explaining that this £100 was in fact a deposit. He finally agreed to pay the £100 refund. The accounts department even returned an email saying the refund has been processed and they were waiting for the powers that be to press the button. 6 weeks later it seems pressing that button is to difficult for the powers that be.
I’m sure that this is a waiting game but it shows a complete lack of professionalism. I would seriously consider your options before using this company. Read all of their terms and conditions, look at all the hidden costs.

May 10, 2025
Unprompted review
Rated 2 out of 5 stars

It began very promisingly with Chris…

It began very promisingly with Chris coming to see us to discuss the move. We were moving from a large house with a farm attached at the end of January 2025. We had done a lot of the packing ourselves but needed assistance with the larger items and the more delicate precious pieces. Armishaws came to us over three days to pack. I had packed up most of the rooms upstairs leaving everything i wanted packed in that room to keep it together. This didn't happen. We were there the whole time in case assistance was required. Armishaws delivered to us over three days to the new house. When we started unpacking we found many damaged pieces of furniture including a large gilded frame with pieces missing not even in the box. There were scratches and missing veneer on many of the mahogany pieces. They had one helpful Foreman during this time but the men working for him seemed to have little idea about packing up a house of this kind. There was a definite lack of communication between management and the men actually doing the job. This was exacerbated by Chris not coming back as we had suggested and he had promised to assess the full extent of the job and how much packing we ourselves had done.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and well organised removals

Paul (in charge) and Luke were with us for the 3-day move and were fantastic. They took excellent care especially with our more precious items. They didn’t rush us and made sure everything was finished properly before they left. They made it as low-stress as possible. The whole process was very smooth and efficient from the survey, quote, booking dates all the way through. Would highly recommend Armishaws. Thank you very much to all the staff involved.

June 10, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mark,

Thank you for your kind review. We're delighted everything went smoothly and our team helped take some of the stress out of the moving process.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

Top rate service from Armishaws (their…

Top rate service from Armishaws (their Overs division). Paul and Luke were superb - nothing was too much trouble and they made our first move in 25 years a happy and stress free experience. They understood this is one of life's most important events and were a joy to work alongside. Thank you!

June 4, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Sarah,

After such a huge timespan between moves, we're delighted it all went well and wish you all the very best for a long and happy time in your new home.

See you in 25 years!

The Armishaws Team

Rated 5 out of 5 stars

Paul and Luke were exceptional;

Paul and Luke were exceptional;
Friendly, helpful and nothing was too much trouble

June 12, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Luke,

We're pleased it all went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Amazing

Wow! The removals team worked so hard and nothing was too much trouble. They were friendly and professional and met various challenges with efficiency and care.
Would highly recommend them. Thank you.

June 11, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Ruth,

Thank you for your review. We're delighted to hear everything went well and hope the unpacking goes just as smoothly.

Wishing you all the best for life in your new home,

The Armishaws Team

Rated 5 out of 5 stars

Armishaws moved us for the second time

Armishaws moved us for the second time in 9 years this week and we were again so impressed by the efficiency of booking, the inventory process and the motivation of the team on the day.
Special shout out to Harry (x 2) and Rob - we had a laugh from start to finish over the two days - thank you!

May 28, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Sharon,

Thank you for your kind review. We're so pleased it all went well and can only apologise for any jokes your crew subjected you to (to be fair, their jokes are much better than their singing).

We hope the unpacking goes just as smoothly and wish you every happiness in your new home.

The Armishaws Team

Rated 1 out of 5 stars

Sadly things were bad from the moment…

Sadly things were bad from the moment we arrived at our new home to unpack the first lorry. The funds were delayed which I know happens quite a lot and we didn’t get the keys until 4.30pm. This was one of the Lorrie’s with a second Lorry coming after the weekend I had a phone call from
The office saying the guys were leaving at 6.00pm with whatever was left on the lorry. We are 76 and 71 years old and if it hadn’t been my for daughter and her partner joining in up and down on and off the lorry we would not have got the items unloaded. I cannot fault the guys but the stress this put on my husband and I was horrendous and in all
The years that I had experienced of moving I have never had this happen before. Because the guys stayed an extra hour (from 5.00pm to 6.00pm) we were charged an extra £180. Read the small print on the contract peeps as no one explained that to us when we booked them. I would definitely not use this company again and if you use them be AWARE you will be left in the lurch if you do t have anyone to help get your items off. I was told by the second lorry team that we should never have been allowed on the lorry because of health and safety. 😳. A very very disappointing experience though I cannot fault the guys that looked after us. The second lorry came after the bank holiday weekend and we had no problem. But please BEWARE READ THE SMALL PRINT

May 23, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

We're always concerned to hear when a mover feels they haven't had the best experience with our service and have looked into the exact details of events on the day.

Our records show the move was scheduled for 1pm but unfortunately didn't begin until 4:44pm. Our team worked speedily and diligently, ensuring no items were damaged whilst doing their very best to make up for lost time, to prevent you from paying extra costs and completing the entire offload in under two hours.

They finished the move at 6:08pm. While this might have appeared to be the end, the driver and crew then had to travel back to the depot, offload and clean the vehicle, in the simplest terms, we have to pay our crews for the hours they work. We always do our best to avoid levelling extra fees where possible, on this occasion the time overrun was in excess of four hours (although the crew made up as much time as they could).

We would refute your claim that this is in 'small print' as we deliberately make it very clear on our contracts and it is discussed by our surveyors to ensure movers are aware, on the rare occasions our crews can't make up for lost time.

In regards to your family members entering the vehicle, they were repeatedly told not to enter climb the ramps or enter the vehicle but continued to do so at their own risk. Our crews are never confrontational and rather than do anything to further slow the move, they verbally tried to manage the situation by warning those concerned that they were putting themselves at risk and breeching the terms of contract. Their warnings were not heeded.

We're sorry to read that despite the outstanding efforts of our teams to recover lost time for you, you feel that paying them for the extra hours they worked was in some way unfair or unwarranted.

We wish your parents every happiness in their new home,

The Armishaws Team

Rated 5 out of 5 stars

I have used the Wincanton branch of…

I have used the Wincanton branch of Armishaws a number of times for moving and storage. Each time I have found all of the Armishaws team really helpful and proactive with any questions and requests I have.

I would like to say a special thank you to Harrison and John for helping my two day move go smoothly and calmly, and for helping take the strain away from me.

May 22, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Katherine,

We're always happy to assist and pleased to hear things all went well again. We hope all the unpacking goes just as smoothly.

Best wishes,

The Armishaws Team

Rated 5 out of 5 stars

Great customer service

Paul and Martin conducted our removals as part of a military move. They were punctual, courteous and polite. Would recommend!

May 21, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Gareth,

Thanks for giving the guys a review. We're really pleased your move went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent Service

Arranged my removal at fairly short notice with Armishaws. Ruth at head office was extremely helpful in sorting out the collection and delivery arrangements. Our uplift was on 1/5/25. The crew, Artur and 3 colleagues, turned up right on schedule just after 8am. They worked tirelessly and methodically to empty the contents of the house without any damage or accidents. They were all very professional and polite.
The contents were delivered the following day to the new address. The driver was again Artur, this time with one colleague Sam. It felt as though there should have been a third person given the quantity of goods, but undaunted the two chaps worked solidly on what was a very hot day to safely deliver our contents. Admiration and respect to both Artur and Sam who were a credit to Armishaws. No hesitation in recommending Armishaws and would certainly use again if I was crazy enough to move house again. Best wishes to all concerned.

May 1, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi 'Shoobee',

Thank you for your kind review. In respect to being 'crazy' enough to relocate, the old adage seems fitting 'You don't have to be mad to move home, but it helps'.
We're delighted it all went well even in the heat, although on moving day that's certainly better than rain. We hope the unpacking has gone just as well and wish you every happiness in your new home.

The Armishaws Team

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