Arnold Clark Reviews 

191,126
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 22,135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable, friendly, and professional staff, who make the entire process smooth and easy. Many highlight the excellent service, noting consultants are supportive, patient, and go above and beyond to meet needs without being pushy. The overall user experience, from finding a car to collection, is frequently described as seamless and stress-free, with reviewers delighted by their new vehicles, finding them in immaculate condition and perfectly suited. However, some customers also noted issues with product quality, such as certain repairs, missing components, or cars not being fit for purpose. A few people also mentioned difficulties with communication and customer service, citing long wait times for assistance, being ignored by staff, or problems with complaint resolution and follow-up on vehicle issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting exceptional customer service from staff who... See more

Product

Reviewers mention positive feedback about the product, with many expressing happiness and satisfaction with... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting exceptional support and... See more

User experience

Consumers find the user experience to be positive, with many describing it as a first-class, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from start to finish at Arnold Clark in Blackpool. Knowledgable, friendly professional sales consultant - no hard selling and gave us a great price for our old car. Found us a gr... See more

Company replied

Rated 5 out of 5 stars

I had been searching for my dream Car for months but Arnold Clark ensured that the dream became a reality in just two days. My product consultant, Racheal at the Wallsend Silverlink Branch ensured t... See more

Rated 5 out of 5 stars

We reserved the car on the Wednesday morning and Ryan, product consultant contacted us to anrrange our visit. He was informative, supportive and not at all pushy. He was reassuring and could not have... See more

Company replied

Rated 5 out of 5 stars

Bought my first car from David Melville at Arnold Clark and it was an amazing experience! David made sure I got a car that suited me perfectly, ensure the process was smooth and easy and made sure I w... See more


Company details

  1. Car Dealer

About Arnold Clark

Written by the company

For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.

Start your search

Arnold Clark

Written by the company

We care
At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
Everything you need for your car
As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
Arnold Clark Car & Van Rental
With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
Motability
Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
Helping in the community
As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.

Arnold Clark Upgrade Event

There’s never been a better time to upgrade.

There’s never been a better time to upgrade.

Get two years’ free servicing when you buy a used car!

Or, get a home charger from just £549 when you buy a fully electric used car.

Don’t miss out – shop at ArnoldClark.com today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(191,126)

21,475 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

From walking in to sales room the service i received was great,
No pressure just a very smooth running sales experience and I love love my new ar thanks Arnold Clark and team 😀

July 15, 2026
Rated 5 out of 5 stars

A good experience buying a car

A good experience buying a car, I don't buy extras and I only want to know how much I will pay with no additional charges as that is irrelevant. The sales guy followed my requests with no hard sell. I was happy with the deal offered after some short negotiations and was very happy with the process. Rob was a good guy to deal with very friendly and open to have a bit of a laugh
Overall no problems and a happy customer.

July 14, 2026
Rated 5 out of 5 stars

Very smooth purchase process with…

Very smooth purchase process with professional sales staff (Ayr Vauxhall). Seamless.
Car was bought over the phone with help from S Mc. Test drive was arranged and sale agreed.
Small issues after car was home were resolved quickly by our local Arnold Clark (VW Linwood, Siobhan was extremely helpful).

July 13, 2026
Rated 5 out of 5 stars

Great customer service

I started my car search at Arnold Clark in Liverpool where my wife purchased her car a few years earlier.
The product consultant, Andy, introduced himself and asked us to have a good look around and let him know if we had any questions.
We saw a car we liked, and very quickly Andy gave us all the car details and sorted out a test drive. There was no pressure whatsoever.
The purchase process was straightforward from there, and the car was prepared exceptionally well.
All very impressive, and thanks again Andy!

July 13, 2026
Rated 5 out of 5 stars

Arnold Clark Wigan

Arnold Clark Wigan
Just bought a car from this site.
Extremely happy with the whole experience and can't fault them.
Ike our go to person was excellent at his job.

July 15, 2026
Rated 5 out of 5 stars

New Car Purchase

Very positive experience. Consultant Kirwan took the time to show us all the different model specifications and wasn't pushy or trying to upsell. Overall would recommend

July 12, 2026
Rated 5 out of 5 stars

Purchase of a new car

Cannot fault from walking through the entrance doors to driving away in a new car a few hours later.
All staff very courteous and helpful in all aspects of the transaction.
Highly highly recomend.

July 15, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look