Scam
Scam
Order placed 15/03 - order still in process
No customer service contact
No reply on emails
March 15, 2026
Unprompted review
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2.9
Average
25 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Avoid this web site!
Don't buy nothing here! I made the payment on August, 6. I bought the perfume for 195 euro. But received smth cheap. So I asked the change. Approximately one month they sent me very polite letters and don't resolve the question. So on August, 29 I received a refund after huge number of letters. So I asked not refund but the perfume, I ordered. But they say they don't have it in stock. But on their website it is. Avoid this web site!
August 29, 2025
Unprompted review
Reply from Aromanto
Hi Alea I’m sorry for the frustration here, and I’d like to clarify what happened.
You received the order in mid-August, right in the holiday period. We sent you a prepaid return label straight away, but the parcel wasn’t handed to the courier for several days by the time it was in transit the item had gone out of stock, so an exchange was no longer possible. Throughout this time you contacted us many times per day and we replied to every message, but it clearly didn’t feel like enough that’s on us, and we’re sorry.
As agreed, your refund has been processed.
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