Whoever is currently in charge of Arriva has done an amazing job at making Starmer look competent. The nuclear reactors at Chernobyl had better management than this s**t show they call a bus service.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
"I was shocked by the treatment I received on the 9:21 AM 5a bus to Syston today. I asked for a ticket politely, yet the driver forced me to repeat myself multiple times and looked at me with genuine... See more
Company replied
I have complained so many times about the 313 service from Chingford to Potters Bar. Every evening so far this year buses are being cut out and if you complain to TFL you just get an AI generated resp... See more
Company replied
Absolutely some of the worst experiences! Bus is always late, never shows up when it’s supposed to, bus fair keeps going up and up which is really annoying as me and my sister need student day ticket... See more
Company replied
Company details
Written by the company
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contact info
United Kingdom
- 0344 800 44 11
- www.arrivabus.co.uk
1.2
Bad
4K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bus stop repeatedly closed for some…
Bus stop repeatedly closed for some buses not others. Made an official complaint. Reply rubbishy gobeldigook and didn't address complaint. Buses more empty because of poor administration.
October 24, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello Mr Morton,
Thank you for your review.
We are sorry to learn that you were unhappy with the response to your complaint.
To help us review it further, please can you give us as many details as possible by following this link: https://bit.ly/2RxNvL2. Please can you incude your complaint reference number.
Kind regards
^AM
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Never turns up on time
Never turns up on time. Even worst the app will mislead into thinking of will turn up and your left standing the cold yet again
October 28, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Stephanie,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^AM
Person pay they money for tickets that…
Person pay they money for tickets that are so expensive at that I get up early everyday I leave my house two hours before I have to go to work, tell me why I have to wait a whole hour for a bus? Tell me why the bus times are not accurate? Tell me why when buses are scheduled at a particular time they’re not showing up it’s actually ridiculous and unprofessional and it live the bus drivers don’t care.
October 28, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^AM
1st of the bus usely gos at 7.49 then…
1st of the bus usely gos at 7.49 then delayed by 2 minutes then said it was cancelled so I run to the train station and there is also a bus stop there , so I thought il get the train to work if the bus doesn't show up . So the bus then shows up I got the bus in case the train was delayed but why put it's cancelled absolutely stupid
October 28, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Matthew,
Thank you for your review.
Thanks for making us aware of the problems experience with our service showing as cancelled. We’re going to need a little more info so this can be looked into, please let us know more here: https://bit.ly/2RxNvL2
Kind regards
^AM
Useless and unreliable
My partner relies on the X4 bus to get to and from work. It’s constantly late and multiple times on her way home the drivers have even taken it upon themselves to cut out half the route because they’re running behind (this happened twice in one week once), leaving my partner in the waiting in the cold for a bus that’s not going to turn up with no warning. This is absolutely unacceptable. We then incur extra costs because she either has to get a taxi home or I have to travel over an hour from my workplace to pick her up which not only takes up time but more fuel. She has reported this countless times and only ever seems to go in circles and when asked to take accountability they go radio silent. Some serious compensation is in order. If you have no choice than to use this company I genuinely feel sorry for you. Avoid like the plague.
October 24, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Joel,
Thank you for your review, and thank you for getting in touch, and I’m really sorry to hear about the inconvenience your wife experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to her plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you ask your wife to log a complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issues and get back to her with a response.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused. ^AM
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The reviews are on bus number 2 Milton…
The reviews are on bus number 2 Milton Keynes . From where I live to go to the centre the bus goes around the world. So for a ten minutes to town I can end up doing 25 minutes! The same coming back! I rather wait for the 21 bus from Olney ( comes only once an hour) much faster ! They cut one bus and put many new places on the bus number 2! I try to avoid that bus.
October 16, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Rachel,
Thank you for contacting us and for your review.
It’s really important that this is officially logged, please let us know all info here so we can begin looking into this: https://bit.ly/2RxNvL2.
Kind regards
^AM
Give ash back to voel
October 21, 2025
Unprompted review
App doesn’t work
October 20, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Oliver,
Thank you for your review.
I am sorry to hear about the reliability issues you have experienced with the app and website.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
If you can include any screenshots, that will help with the investigation.
Kind Regards,
^AM
Stop leaving early!!!!!
Leaving the stop 3 minutes before the bus is due to get there is hugely inconvenient on a Sunday service as they are already infrequent.
October 19, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi Abigail,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^AM
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Embarrassment.
Only a 50% chance it will show up, late by upwards of an hour constantly
Even if it is seemingly on time it will decide to change itself to not in service with no prior warning.
October 14, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hi
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^AM
Most unreliable service in the whole F*…
Most unreliable service in the whole F* country
October 14, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
Not Reliable.
Arriva is not reliable.Especially X26 and X27. They always cancel the trip immediately.
October 13, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
I waited on Friday the 10 th of …
I waited on Friday the 10 th of October for an hour and a half ,on Woodside for a number 4 bus going to town ,I had finished work and just wanted to get home , I had a day saver but had to spend more money by getting a taxi , can't believe this service , I see number 4 s:going to madeley and not returning , they go straight to town from madeley putting a no service on their buses .
October 10, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello Marilyn,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
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Overcharged constantly in Ashby de la…
Overcharged constantly in Ashby de la Zouch with tap on/tap off. Buses late. Afternoon school bus arrives in town at 3.20pm- yet kids finish school at that time, it takes 10 mins to walk to town, pointless. Occasional v rude driver wanting a row.
October 9, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
Another incident today where a driver…
Another incident today where a driver aka soap dodger was rude to a pensioner with mobility issues. Thes rude grumpy old men need to be sacked. Shame on Arriva allowing this behaviour.
October 9, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello Mary,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^KH
26 Oakwood is the worst service it…
26 Oakwood is the worst service it desperately needs more buses and the timetable needs to go back to every 20 mins you can’t get on the bus because of number of passengers on the route it’s nearly always late and is never on time
October 8, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello Lynn,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^KH
It about time this bus company was…
It about time this bus company was replaced by a reliable company. My grandson goes to Stafford college from Newport and it's not very often that he gets there on time, the buses will either drive straight past the stop because they are too full which i think it's disgusting that people are allowed to stand if all the seats are full, you have to wear a seat belt in a car and you sure as hell are not allowed to stand up in a car if all the seats are full as you only allowed to take as many people that the car has seats for so why the hell are you allowed to stand up in a bus where you get thrown about. They are delayed or like this morning the last 2 buses were cancelled. It's a bloody disgrace and then they say use public transport. Yes use public transport if you want to be late as you won't get there on time
October 8, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello Wendy,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
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From Rohtwee to City Centre Leeds 8:44…
From Rohtwee to City Centre Leeds 8:44 was arrested but the Driver was very bad with me he have no change money and give me Credit Voucher I must to college I don't have money now to ate
October 7, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
Rude bus drivers and dirty buses
Bus driver on the 140 to pontefract told me that my 19-25 card was not valid unless I was a student which is wrong after checking with metro. He was so rude and defensive and made me pay for another despite having a valid ticket and embarassing me in front of everyone. Bus also smelled of urine and was really dirty.
October 4, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello Maria,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^KH
You are one total and utterly sh##…
You are one total and utterly sh## company can't even make sure there is a bus to pick kids from school hemel to watford number 20 cancal 2 buses. Why can't you sell to a company that cares. You are a disgrace. I wouldn't have posted this if this didn't happen yesterday aswell. You want to be ashamed at yourselves
October 1, 2025
Unprompted review
Reply from Arriva Bus (UK)
Hello, Ellis
Thank you for your review.
I am sorry for the inconvenience that you have experienced due to the service shortfall.
Unfortunately, the depots have advised us that they are suffering from operation difficulties which they are trying their best to resolve and they would also like to apologise that they have also not been able to deliver their high standard of service.
Whilst the depots try their hardest to ensure that all services retain an acceptable frequency it is difficult to predict which services this will initially impact.
If you wish to get this logged as a formal complaint, please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^
KW
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