Arriva Trains Wales Reviews 

Utterly unacceptable service. 4 carriages worth of people stuffing into a single carriage. Windows closed so no ventilation. Social distancing utterly impossible. And so needlessly slow on clear areas of the track that you are not making a changeover if you're unfortunate enough to use these charlatans. Deserving of a negative score and quite frankly, deserving of an investigation for criminal negligence

Bath to Hereford a week ago began 4.39pm, Newport connection very late, arrived Hereford 9.20pm! Excuse from station tannoy was passenger disruption, however excuse from guard on late connecting train was broken down train! Same trip three days ago, similar experience, with added 'bonus' both Newport toilets out of order and again no food/drink kiosk open! Friday, June 4, Crewe to Cardiff, me to Hereford in-between. Train delayed at Shrewsbury after driver clocked off and relief driver called from Cardiff by taxi 3 hours away, I do not jest! Again, many members of staff on duty at each station (now you know why your ticket is so expensive) but none have a clue what's going on! Arriva Trains, aka Transport for Wales, is a complete joke, and I witnessed three members of Shrewsbury staff blatantly ignoring a Muslim lady asking for information! James Price, CEO of Transport for Wales, maintains everyone is so very proud of his achievements! The man is delusional!!

Deserved of a minus score. This country couldn't run a model trains set.....always late, sometimes not at all.......Britain should be disgusted by it railway. The worst country ever!!?

Quite simply rubbish always late then cancelled how they expect to survive in this day and age as a business in beyond me. If I treated my customers like this I would quite justifiably be out of business

Absolutely appalling service. Attempted to get to warrington yesterday only to find three trains in a row cancelled. I eventually gave up. Later went to visit family in Frodsham. When I tried to return home that train was cancelled too. It was supposedly being replaced by a bus service. No information about when this bus was supposed to arrive. Waited over an hour for a bus that never turned up. I eventually managed to get home at 11 pm, two hours later than intended.
I contacted the company and was given three completely conflicting reasons why trains were cancelled by rude and aggressive staff. They seem to go out of their way to provoke callers to give them an excuse to hang up. On train staff are just as bad.
Complaining does nothing. They either completely ignore you or (as has happened to me numerous times) they lie and Claim all the services are running normally and on time.
The trains themselves are a disgrace. They are often overcrowded and filthy. One has a pile of vomit ON THE SEAT that has been there so long it has fur growing on it.
Transport for wales are a utterly useless. I didn't think it was possible to deliver a worse service than Arriva. I was wrong.

What a joke! I had the misfortune to visit Frodsham today from Liverpool South parkway.
Suffering with a bad knee it was not helpful to have to cope with a 15 inch drop from the train to the platform.
Trying to find out train times back the website does not work.
Contacting them, option 1 do you want to talk in Welsh.
Option 2 timetable enquiries takes you back to option 1
Option 5 do you want to talk to somebody in English tales you back to option1.
I travel to Liverpool on a regular basis and I can use my pass on transpennine trains and Northern trains but not transport for Wales could this be classed as discrimination?
Ww2 prisoners were treated better in cattle trucks

What a joke transport for Wales 5.55 train cancelled staff don’t have a clue you can tell the cowboys from the last train company are running this one 70 year old trains still running wow I hope the managers back pockets are well full because they don’t spend it on staff and trains what a waste of a weekly ticket will use my car from now on at least that runs

On Thursday this week my son boarded an Arriva Trains Wales Manchester to Swansea train in Manchester, once again there was no soap in the toilets. This company should be publicly named and shamed.

TfW is not ‘bad’ it’s absolutely terrible. So many times have I complained to the company about delays and in return all I receive is a £10 rail voucher that can only be used to purchase tickets at central station. The letter does not deliver a sincere apology but rather an attitude of take it and stop complaining. I wouldn’t take this damn train company if I had a choice. The app isn’t great either, the live times are not live at all, it states that it will go from A to B ON TIME but gets terminated in the middle of nowhere. Point is do not believe the announcements made of the app or on the stations realistically and complain to the company as much as you can

This review is based on Marsha one of the conductors who’s often on the Bridgend to Cardiff service.

She’s always smiling and has little tickets with stickers on them for the children to use. I can only guess that she’s done this off her own back.

So lovely to see somebody go that extra mile and spread a little bit of happiness

Shocking service , consistently late or cancelled services. Trains are usually filthy , ripped seats . Monday morning at Bridgend station I counted 13 members of staff standing around doing absolutely nothing.Three in the ticket booth, one standing with a ticket machine ,another with the automated ticket machine open as it wasnt working , 6 revenue enforcement bone idle persons and the person in the information booth all standing around doing absolutely nothing . I waited approx 30 mins for train and I watched them for all this time. If this is happening at a small station , then GOD HELP the amount of not required staff at other stations. No wonder the company is in such a mess. The Government needs to take over the running of this total mess and boot out the dead wood and hangers on.

I thought Arriva where bad until TFW took over. Trains always late or cancelled and then the few that run are overcrowded. Worse train service ever

Fed up of trains being listed as expected only then to show cancelled at the last minute. Waited 1 1/2 hr for a train from abercynon to merthyr tydfil friday 3rd Jan . This has become the norm since taken over by TFW. Unreliable, not worth taking the risk of travelling by rail.

Transport for Wales are absolutely dreadful. Words do not describe this absolutely disgraceful company.

Every single day without fail my train is either late or cancelled and often so rammed due to a massive shortage of carriages that I can't even get on the train.

Every year the prices go up and the service gets worse and TFW do not seem to care one bit.

The trains are old, they smell and evidently haven't ever been cleaned properly. I'm paying over 19 pounds per week for 3 stops (all within Cardiff) and they do not even have the decency to get me to work on time.

This is affecting my career drastically as I'm often late, even if I try and get the earlier train.

I'm sick and tired of being ripped off for an abysmal service, yet I am still forced to pay as it is my only viable way of getting into work. TFW know this is the case for most people so they do not feel obliged to improve their services as they know no matter how bad it gets, they will always turn a massive profit.

Two carriage train arrived in the rush hour this morning instead of usual 4 carriage. Dozens of people unable to board the already packed train. Eventually arrived at Queen Street station to find my connecting train had no driver as he was delayed on yet another late running train! Transport for Wales puts up the fares then reduces their service leaving passengers stranded on platforms! Yesterday morning they operated another 2 carriage train instead of 4 leaving dozens of passengers stranded.

This afternoon I was informed that my train home would terminate at Cardiff Central and that a replacement bus service was at the back of Cardiff Central Station. When I got there I was informed that there was no replacement bus service! Go to Wood Street and get Cardiff bus home. Boarded Cardiff bus which was packed due to rail passengers boarding. Passengers left at bus stop as bus full. Other passengers at other bus stops left in despair and rain as the bus I was on drove past them without stopping.

Disgusting extortionate service run by incompetent managers. James Price and Ken Skates enjoy earning thousands of pounds a week whilst many train passengers earning hundreds of pounds a month have to suffer!

Consistently late, overcrowded, with services cancelled without warning. Chronically understaffed is always the excuse. You'll get to your destination faster by sausage rolling down a hill.

I rely on trains to get to and from work. Trains are consistently late which consistently makes me late for work and I often have to wait 3+ hours for the next train. Also, road transport is not often available. Even when I call the transport for Wales number they say that road transport isn’t not available. Today I called up and asked if road transport was available and a lady on the other end said yes it is. The transport was late so I rang again. They said wait another 10-15 mins. Waited. Called again and same thing. Finally a bus did arrive but was not going to Pembroke. I had been waiting over an hour. I am really disappointed with the transport and consequently, my job is on the line because of trouble getting to work. I am trying to make a living and the inconsistency of trains is affecting this. I have even had to walk home from penally, Pembrokeshire to Pembroke, Pembrokeshire because there were no transport. I’m assuming this is not just affecting me. This will affect people across Wales and will affect people’s careers. Your inconsistency to deliver your services may be contributing to unemployment rates across Wales. could I ask, would anyone working for transport for Wales be happy with the service they deliver? Please sort this out. This type of thing happens nearly every week for me and many others and it’s frustrating.

on train this morning excellent conductor helping a lot off people and helping people with special needs excellent service train going to Cardiff 8.30 am

Absolute shambles of a service, never on time and the customer services are twice as delayed. I have waited 2 months for a response