I'm not sure if Arthur have recently invested in their support, but the two issues I have had recently have been dealt with so professionally and promptly, it was amazing! Nigel was brilliant, so help... See more
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The support from the team at Arthur has been second to none. We have had lots of questions and needed a ton of guidance whilst setting up and can't fault the service we have received, particularly fro... See more
Company replied
I was charged twice for one reference. This has never happened to me in 100 tenancies, so I can forgive the odd error, even though it is systematic ... and in theory my business relies on this system.... See more
we where forced to move to Arthur as our old property software company where bought out by them, there is nothing but problems, system crashing, slow downs making it useable for almost two weeks, unex... See more
Company replied
Company details
Written by the company
Arthur is a cloud based property management solution, supported by apps, that gives users an unprecedented level of control over their portfolios by bringing agents, tenants, owners and contractors together on one platform. With an open API, Arthur offers the very best online property management tools in one seamlessly integrated bundle, including Xero, Zoopla, Rightmove, OnTheMarket and many others.
Arthur online
Written by the company
- We are constantly innovating to make managing tenancies easier for all concerned and we need your help to do so!
- I wanted more free time!! I wanted to be more efficient!! I wanted to look more professional!! “With Arthur’s unique approach I achieved this and more. My tenants could not believe that they got an app when they moved in” Sarah (Portfolio Landlady)
Contact info
Unit 2 Iron Bridge House, Bridge Approach, , NW1 8BD, London, United Kingdom
- +44 (0)20 7112 4860
- sales@arthuronline.co.uk
- www.arthuronline.co.uk
3.4
Average
537 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am tenant who was using this online…
I am tenant who was using this online portal to access documents. I need to access my tenancy agreement ASAP!
This site has crashed and I'm not getting any response from customer service. I've emailed, called 3 different departments and left messages. No one is returning calls! Hopefully someone from the team will read this message and get in contact with me
January 24, 2025
Unprompted review
Reply from Arthur
Thank you for reaching out. We are the software provider that your property manager uses to manage documents and communication. To access your tenancy agreement or resolve account issues, please contact your property manager directly, as they manage your account and access permissions and they will be able to assist you further.
Great Customer Support
Nigel provided a prompt response to my query and I was able to identify and resolve the issue within a couple of minutes.
January 22, 2025
Unprompted review
Reply from Arthur
Thank you for your feedback! We're so glad to hear that Nigel's prompt response helped you quickly identify and resolve the issue. We'll be sure to share your kind words with him!
Nigel was extremely helpful and fixed…
Nigel was extremely helpful and fixed my issue wiyhin minutes. thank you
January 22, 2025
Unprompted review
Reply from Arthur
Thank you for sharing your experience! We’re so pleased to hear that Nigel was able to assist you efficiently and resolve your issue in no time. He’ll be glad to know his efforts made a difference!
Excellent and helpful
Issues dealt with quickly and extremely helpful. Huge thanks to Nigel who was very helpful and dealt with a new query in amongst the initial issue with no problems.
January 10, 2025
Unprompted review
Reply from Arthur
Thank you for your kind feedback! We are delighted to hear that the issue was resolved quickly and that Nigel was able to assist you so effectively. I'll be sure to pass on your appreciation to him—it's always great to know when team members make a positive impact. If there's anything else we can assist you with, please don't hesitate to reach out.
Arthur offers a valuable software…
Arthur offers a valuable software solution that's worth the investment, despite some challenges. While the program can be complex with occasional glitches, the support provided by Nigel has been outstanding, always quick to respond and very helpful. However, contacting support can sometimes be difficult due to a lack of phone lines, impacting the resolution of issues like the rent calculation error. That being said, the ticketing system generally functions well, thanks to helpful team members like Kevin. Overall, Arthur provides solid support and good value, but there's room for improvement in accessibility of assistance.
November 11, 2024
Unprompted review
Reply from Arthur
Thank you for your detailed feedback and kind words about our platform and team. We’re glad to hear that you find Arthur valuable and that team members like Nigel and Kevin have been able to provide outstanding support. It’s great to know the ticketing system has generally worked well for you. Your feedback is invaluable as we continuously strive to improve our services and make assistance more accessible. Please don’t hesitate to reach out if you need further help—we’re always here to support you.
The platform is very useful
The platform is very useful, you can absolutely anything you want, they way you want, super!! i had an online meeting with Nigel Asamoah, talented and helpful to describe him in two words.
November 28, 2024
Unprompted review
Reply from Arthur
Thank you for your wonderful feedback! We’re thrilled to hear that you find the platform so useful and flexible—it means a lot to us. It’s also great to know that Nigel Asamoah made such a positive impression during your online meeting. 'Talented and helpful' truly captures his dedication, and we’ll be sure to share your kind words with him!
Great service
Nigel's training session was really good .Clear and engaging. Highly recommend him!
November 27, 2024
Unprompted review
Reply from Arthur
Thank you for your feedback! We’re delighted to hear that Nigel’s training session was clear and engaging. It’s fantastic to know you found it valuable and would highly recommend him. We’ll be sure to pass along your kind words to Nigel!
The company’s support service is disappointing
The company’s support service is disappointing. The chat system is not user-friendly, raising a ticket is cumbersome, and responses are neither quick nor concise. Additionally, the software itself is not intuitive or easy to navigate. Effective customer support is crucial, and unfortunately, this is an area where the company falls short.
November 26, 2024
Unprompted review
Reply from Arthur
Thank you for sharing your feedback. We’re sorry to hear about your concerns. Our support portal was specifically designed to be one of the most efficient and user-friendly platforms available, streamlining the process for raising tickets and accessing assistance.
We’re confident in the value it provides, but we understand that every client’s experience is unique. If you’ve encountered any specific issues, please don’t hesitate to let us know—we’d be more than happy to assist and ensure a smoother experience for you
Arthur system is very user friendly and…
Arthur system is very user friendly and easy to use. It has allowed us to systemise our property management business freeing up more time. I would also like to mention Max Grey, he has been very helpful and patient with us on all the quetions and queries we have had.
November 25, 2024
Unprompted review
Reply from Arthur
Thank you so much for your kind feedback! We're thrilled to hear that Arthur has made a positive impact on your property management processes and helped streamline your work. It's wonderful to know that Max Grey has been so supportive and attentive to your needs—we'll be sure to pass along your appreciation to him. If there's anything else we can assist you with, please don't hesitate to reach out
Very responsive and thorough
I am pleased with how responsive the team have been with addressing any concerns or difficulties we have had. Nigel has been particularly helpful in setting up our application form and integrating our contracts with the system, even responding on weekends or after work hours.
November 21, 2024
Unprompted review
Reply from Arthur
Thank you so much for your kind words and feedback. We're delighted to hear that you've been pleased with the team's responsiveness and support. I'll be sure to pass along your appreciation to Nigel—he’ll be thrilled to know his efforts have made a difference. Please don’t hesitate to reach out if there’s anything else we can assist you with!
Excellent staff, amazing service
The staff at Arthur Online are incredibly helpful, kind, and understanding of issues and work incredibly hard to help resolve them. Nigel in particular was outstanding with an issue I had, and I'm glad to say it was resolved within 30 minutes.
November 15, 2024
Unprompted review
Reply from Arthur
Thank you so much for your kind feedback! We're thrilled to hear about your positive experience with the team, especially with Nigel. Resolving your issue promptly is exactly the standard we aim for, and it's wonderful to know we met your expectations. I'll be sure to share your compliments with Nigel, he’ll be delighted! If there's anything else we can assist you with, please don't hesitate to reach out
Speedy responses to all queries
Speedy responses to all queries. The system is clunky to use but it is obvious they are proactively making regular changes to improve it.
November 13, 2024
Unprompted review
Reply from Arthur
Thank you for your feedback! We're glad to hear our responses have been helpful. We’re constantly working on improving the product and making regular updates to enhance your experience. Your input is valuable in guiding those improvements!
Helpful Service
Nigel was very helpful in responding to my query! Thank you!
November 12, 2024
Unprompted review
Reply from Arthur
Thank you for sharing! I'm glad to hear Nigel was able to help. I'll make sure to pass along your appreciation to him!
Nigel is very proactive and quick to…
Nigel is very proactive and quick to respond with any queries we raise - he has also been especially helpful with building bespoke elements for us to cater for our business needs.
November 5, 2024
Unprompted review
Reply from Arthur
Thank you for the feedback! Nigel truly excels in being proactive and quick to respond, and I'm glad to hear his work on building bespoke elements has been helpful for your business needs. I’ll be sure to share this with him!
Great support as always from Arthur.
Great support as always from Arthur.
Nigel, in particular is extremely helpful
October 31, 2024
Unprompted review
Reply from Arthur
Thank you so much for your lovely review, Dave! Nigel truly loves what he does, and we're so lucky to have him on our team. Please don’t hesitate to reach out if you need any further support!
Nigel is always extremely responsive…
Nigel is always extremely responsive and more often than not solves the problem at the first contact. It makes a big difference to a very busy person when things are solved quickly!
October 28, 2024
Unprompted review
Reply from Arthur
Thank you so much for your wonderful review! Nigel is truly passionate about his work, and we're thrilled to hear that it made such a positive impact on your experience. We’ll be sure to share your kind words with him. If you need any further assistance, please don’t hesitate to reach out to our team!
Quick response to our query
Quick response to our query. I appreciate Nigel's prompt and detailed answer to our concern.
October 28, 2024
Unprompted review
Reply from Arthur
Thank you so much for the wonderful review! We’re lucky to have Nigel on our team, and we’re glad to hear you had a great experience with him. If you ever need any further support, don’t hesitate to reach out to us. Wishing you a fantastic day!
Good Service
Have been using Arthur for almost a year! It's great for reconciling rent, maintenance issues and reports. Additionally, the customer service available on tutorials is great. Specifically Nigel, and Femi, who always provide the answers we need!
October 24, 2024
Unprompted review
Reply from Arthur
Thank you so much for your lovely review! We're thrilled to hear that Arthur Online has been a valuable asset to your operations. We’ll be sure to share your heartwarming comments with Femi and Nigel as well. Wishing you a wonderful rest of your day!
Nigel has been quick to respond
Nigel has been quick to respond, extremely helpful, always follows up and is very pleasant to deal with. He is a delight to raise a ticket with !
October 15, 2024
Unprompted review
Reply from Arthur
Thank you so much for your wonderful review! Nigel is truly passionate about his work, and we're thrilled to hear that it made such a positive impact on your experience. We’ll be sure to share your kind words with him. If you need any further assistance, please don’t hesitate to reach out to our team!
Have been using Arthur now for a few…
Have been using Arthur now for a few years and the experience in trying to get hold of someone to help with queries is practically non existent, no phone lines to speak with a human. Recently the system has calculated 3 months of rent for the same period so when a report is run it seems that the tenant is in arrears which is not the case, and we are still waiting for this problem to be resolved. The reply we are getting from support is: Still running scripts. There are multiple scenarios to be considered which is why its taking longer than expected. This is not good enough as I have landlords to pay and is holding me back from processing this. If I hadn't have noticed this then Arthur would not have acknowledged it. Would I recommend Arthur - NO
October 10, 2024
Unprompted review
Reply from Arthur
Thank you for your review! I hope this message finds you well. We have sent you a request via Trustpilot to provide your contact details so we can locate your account in our database and investigate the issue you mentioned.
On another note, we launched a first-class ticketing system in May 2024 to streamline our support process. Simply raise your query via the ticketing system here: https://support.arthuronline.co.uk/support/home, and we’ll be happy to assist you. If needed, we’re also more than happy to arrange a call to further discuss your concerns.
wishing you a great day and we are looking forward to hearing back from you so that we can straighten out any issues you are experiencing .
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