Absolutely outstanding service from Artificial Grass Direct. I placed 2 large orders for composite fencing and accessories on Sunday 06th September. Wanting to finish the project on the weekend of... See more
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What a service, if I could leave 10 stars I would, ordered my grass on Tuesday late afternoon order sent Wednesday delivered by Thursday. Absolutely fantastic got updates along the way from Colin to... See more
First class company to deal with, stress free, no pressure selling! I saw what I wanted on the website, typed in my measurements and got a great price with 10% off, ordered it, within 24hrs Angela co... See more
Company replied
Good value artificial grass for the money paid. Great customer service kept updated from buying until delivery. Excellent delivery charge for the journey made. Packaged very well and protected. I hav... See more
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Company details
About Artificial Grass Direct
Written by the company
Artificial Grass Direct, is the UK’s leading supplier of premium artificial grass at unbeatable trade prices. With over a decade of experience, we specialise in helping homeowners, landscapers, and businesses transform outdoor spaces with realistic, low-maintenance synthetic turf.
We stock a wide range of artificial grass products to suit every project and budget – from lush garden lawns and pet-friendly grass to hard wearing commercial installations. All our products are backed by industry-leading warranties and fast, nationwide delivery.
At Artificial Grass Direct, customer satisfaction is our top priority. Our expert team is on hand to provide honest advice, product recommendations, and support every step of the way. Whether you’re refreshing your garden or undertaking a full landscape redesign, we’re here to help make it easy and affordable.
Visit us at www.artificialgrassdirect.co.uk or call 01772 629654Contact info
United Kingdom
- www.artificialgrassdirect.co.uk
4.7
Excellent
164 reviews
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This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
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I ordered and paid around £329 for…
I ordered and paid around £329 for luxury artificial grass but received a lower-quality product instead. I had already paid £179 in non-refundable installation costs, so I had no choice but to keep it.
They refused to compensate me for the lower-quality grass and kept the full payment because I couldn’t return it without losing my installation money. Very disappointing customer service.
June 26, 2026
Unprompted review
Easy to order and great value products.
The choice of products was good, with nice clear photos. Purchasing was easy and delivery was quicker than I was expecting. The grass I chose looked great and I'm very happy with the value.
July 26, 2026
This product has now been down for a…
This product has now been down for a couple of months and is realy good. does not get over hot like some artificial grass products do given the heatwave .
Easy to lay. Its very durable and good value for money. quick delivery and kids kicking footballs allover it with no harm done.
May 26, 2026
Good experience good quality
The company kept me updated on the status of the delivery. Delivery was when they said it would be. The product was good quality and makes the garden look good again.
June 29, 2026
Fabulous product backed up with excellent customer service.
From start to finish, the service from Artificial Grass Direct has been excellent. Initially ordered samples, which not only were delivered within a few days, but received regular updates regarding order process and delivery. Then ordered the desired grass (which is fabulous quality at a very reasonable price). Delivery arrived exactly on time and the courier delivered the grass to where requested. Fabulous product backed up with excellent customer service.
June 25, 2026
We love our new lawn from Artificial…
We love our new lawn from Artificial Grass Direct. The website is easy to navigate and has lots of useful info and tips about how to choose the correct artificial grass, underlay and how to install too. Our grass was to be laid on top of decking, we chose the pet friendly one and, along with the underlay has transformed the area. We used heavy duty staples to affix the underlay and grass to the deck, was very straightforward to do. It is really comfortable to walk on in bare feet, cooler than the decking in this hot weather and looks so smart.
Delivery was straightforward and fast, the helpful delivery man bringing the rolls right into the back garden. A really positive experience all round and would happily recommend Artificial Grass Direct.
July 9, 2026
Unprompted review
Great product & price
Quick and accurate delivery , well
Packaged and driver helped me carry it to rear garden going above and behind .
Quality of astroturf is very good just waiting on a few dry days to brush up
Pile etc
June 29, 2026
I still have not received my delivery
June 26, 2026
Great artificial grass it looks…
Great artificial grass it looks fantastic and great price ! Delivered within a week ! Could not ask for more , highly recommended!
June 29, 2026
Great delivery.
Great delivery.. artificial grass arrived quite quickly great price just what was needed 10/10
June 29, 2026
Delivery was quick and within the time…
Delivery was quick and within the time expected, no additional surprise cost when going through checkout
June 29, 2026
Above and beyond…
Great quality cladding very good value for money. Delivery was great and staff so helpful. Above and beyond service. Well done.
June 27, 2026
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