Absolutely outstanding service from Artificial Grass Direct. I placed 2 large orders for composite fencing and accessories on Sunday 06th September. Wanting to finish the project on the weekend of... See more
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What a service, if I could leave 10 stars I would, ordered my grass on Tuesday late afternoon order sent Wednesday delivered by Thursday. Absolutely fantastic got updates along the way from Colin to... See more
First class company to deal with, stress free, no pressure selling! I saw what I wanted on the website, typed in my measurements and got a great price with 10% off, ordered it, within 24hrs Angela co... See more
Company replied
Good value artificial grass for the money paid. Great customer service kept updated from buying until delivery. Excellent delivery charge for the journey made. Packaged very well and protected. I hav... See more
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Company details
About Artificial Grass Direct
Written by the company
Artificial Grass Direct, is the UK’s leading supplier of premium artificial grass at unbeatable trade prices. With over a decade of experience, we specialise in helping homeowners, landscapers, and businesses transform outdoor spaces with realistic, low-maintenance synthetic turf.
We stock a wide range of artificial grass products to suit every project and budget – from lush garden lawns and pet-friendly grass to hard wearing commercial installations. All our products are backed by industry-leading warranties and fast, nationwide delivery.
At Artificial Grass Direct, customer satisfaction is our top priority. Our expert team is on hand to provide honest advice, product recommendations, and support every step of the way. Whether you’re refreshing your garden or undertaking a full landscape redesign, we’re here to help make it easy and affordable.
Visit us at www.artificialgrassdirect.co.uk or call 01772 629654Contact info
United Kingdom
- www.artificialgrassdirect.co.uk
4.7
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
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Happy
as advertised on website about delays so no worries..
It turned up on the 12th day, no problems in anyway..
Its been laid and Garden is perfect...
I only contacted them once and had a reply back within an hour..
Highly recommend
June 15, 2020
Unprompted review
AVOID!!!
I made an order of nearly 1k. They have ignored me since order around delivery. This is the worst company for communication I have had the displeasure of buying from. Still no contact to this date after 12 days since purchase.
June 6, 2020
Unprompted review
Reply from Artificial Grass Direct
Hi Chris, we’re sorry to hear you felt let down with communication around your order. We always aim to keep customers fully informed and regret that this wasn’t your experience.
3 weeks late, Blaggers
3 weeks late. Blames Royal Mail. Colin promised personal delivery twice, (said they were coming to my town those days) then never turned up after, waiting in for them. Does not answer messages or return calls. Blags everything when you get through but never follows through. Totally unprofessional and unreliable.
Cancelled my order in the end. Imagine what after sales service would be like. This is no way to run a business. Avoid this company.
Very disappointed.
April 22, 2020
Unprompted review
Reply from Artificial Grass Direct
Hi, we’re sorry to hear about your disappointment. We always aim to deliver orders on time and provide reliable service, and regret that your experience did not reflect this.
Avoid this outfit at all costs
Avoid this outfit at all costs, I have been trying to contact this company for over a week to complain about substandard artificial grass supplied by them.
I have sent emails, photo's, and tried to call them many times, no response.
A good company does not ignore its customers.
This is artificialgrassdirect of Brierly Road Preston
Go elseware there are plenty of companies who will welcome your business.
November 3, 2018
Unprompted review
Reply from Artificial Grass Direct
Hi Malcom, we’re sorry to hear you felt disappointed with your experience. We always aim to provide quality products and responsive service, and regret that you didn’t feel this reflected in your order.
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