I had an overall positive experience with Artsabers. The product quality is excellent — everything works perfectly, and the build feels solid and well-made. You can tell that attention was gi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
ARTSABERS is dedicated to crafting sabers for enthusiasts just like you. Transparency is one of our core values. We invite you to share your genuine feedback on our Trustpilot page. We value your opinion and thank you for being a part of the ARTSABERS community.
United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was reluctant to buy a lightsaber because I felt I'd be somehow frustrated with the result. So I watched many videos and reviews about all lightsabers available on the market, their evolution, and where we stand today. I ended up choosing Artsabers.
What I can say is that I have no regrets about my decision and if I had to name something that could be a game changer, I'd say the blade should not be something we have to attach, but something that automatically comes out of the hilt when you hit the power button... :D
The packaging was neat, and everything was carefully set up and well arranged.
The hilt is awesome and has a great design and materials.
It took me a while to memorize and master all the commands we can do with the hilt, but once you do, it's a lot of fun to use.
Perhaps the manual should be a little more specific on how to attach the blade to the hilt, what screws to use, and what kind of pressure we should apply to the screws.
The product is great!! My only complaint is that they were closed when I made my purchase. There was nothing on the website letting me know and I had to wait an extra 2 weeks for my product to be shipped.
Y'all are awesome and thank you so much for making my child hood dream come true.
the purchases have not shipped yet. it has been over a month since the orders (emphasis on multiple orders) were placed. Communications has been responsive with promises given for delivery but I haven't seen any movement on the tracking website.
The Helmet is Nice. Only Negative i Have is They Didn't Package it with an Original Product Box.
When my father first time bring home „Star Wars” on a VHS tape almost 30 years ago, my life changed forever. I already knew then that what I wanted most in the whole world was to have an X-Wing and a lightsaber!
Unfortunately, the first one will probably be difficult to happen... 😅. However, when it comes to the lightsaber, ArtSabers can really make dreams come true!
Sure, their saber wasn't the first one I held in my hands, but it was the first one that allowed me to fully feel the magic of the Galaxy Far Far Away! When purchasing their saber, I expected a longer shipping time, but I received a fantastic product of the highest quality!
To put it briefly: the sabers from ArtSabers took me as close to the film experience as possible.
I definitely recommend it to anyone who has Star Wars Saga in their hearts! 🖤
I purchased a Darth Revan legacy box with helmet and two sabers. Paired this with a custom printed helmet stand to create a cool display for my home office. Love the blue tooth connection on the app for switching setting around. Overall very happy with my purchase and its quality!
Website says 3-8 days for rest of world, after 10 days contacted them to be told in takes 10-20 business days to ship to UK! Misleading website and incorrect information. Provide tracking info but it's useless, use app called track17 that doesn't update and encourages you to pay for tracking if you want more info. A total farce, I hope this turns up at some point and is quality or its going back........never again!
Order not received yet, an order with this value and from a reputed shop should be delivered with a good courier service with good tracking Portal.
One link shows the shipment is from germany to Poland and the other link shows it shipped from china to Hong Kong and now it is in Europian (where is europian?)
We get better deliver and traking from Ali express
arrived quickly - communication was clear throughout the shipping process. The product is well made and versatile. Absolutely tons of fun!
The whole experience was ridiculous, I hated every bit of it! Starting with the delayed delivery, the set was intended as a birthday present - it was late. I was not compensated for that of course. When the set finally arrived - one of the sabers was defective. Caught fire and burned my hand with melted plastic! It was pure luck it wasn't my kid... Instead of being helpful and try to make it right - the support was slow, rude and quite useless. They were not interested in making this right at all! Anyway I've shipped this trash back to ARTSABERS (at my own expense!) and am awaiting the refund.
Fast shipping and safe packaging makes me so happy.
I’ve purchased a number of lightsabers from Artsabers. Each time, they arrived quickly and well packaged. The lightsabers are made of high quality materials and are very realistic. Really happy with my purchases and would highly recommend them to other Stat Wars fans.
Your lack of updating in the Shop app is a little concerning, and it caused me slight anguish. But I have bought from your website before, and I know that the product is of good quality.
My daughter absolutely loved her new Leia Saber. Details were better than expected. Can't wait to purchase my next saber from Artsabers.
I had a big life milestone and wanted to reward myself with a new lightsaber. I ended up getting a Xenopixel blade from Artsabers, and it did not disappoint! It is so customizable and bright. Makes me feel like a real jedi. Being able to control it through the app is an added bonus.
DO NOT BUY FROM ARTSABERS!
I don’t have enough space here in this format to explain to any new potential customers of the disdain that I have for Artsabers as a company and a brand. I cannot stress enough… DO NOT BUY FROM ARTSABERS! They treat their customers like crap and they have absolutely no intention of fulfilling their return/exchange policy or their warranty. I paid almost $500 for an Obi-Wan Kenobi weathered lightsaber hilt with a 36’ blade.
When I finally got the blade I followed the instructions and charged the battery unit for 3 hours. The saber would not power on. Nothing I did made it power on. I reached to Artsabers and asked for an exchange. They sent me a DIY email trying to get me to fix the saber myself. When I asked if that would avoid the warranty they said no. I thought it was strange that they wouldn’t just exchange the saber but I followed their instructions. The saber still wouldn’t power on.
I’ve been going back-and-forth for weeks with them now and they still haven’t exchange my saber for a new item. I’m sitting here with a broken saber, but never worked. They keep avoiding the issue of me returning the broken saber they even at one point told me to just throw it away.
Finally someone on their team agreed to send me a new saber. I thought great! We can finally come to a compromise here. I will send them the old hilt and they’ll send me a new one. What came in the mail was a new blade. Just the blade.
It’s been almost a month and I’m still sitting here with a broken hilt and no replacement. I literally had to call my bank and place a stop payment for this item.
Lastly…
Did I mention that these sabers are manufactured in China? Meaning that many of these lightsaber companies are all most likely manufacturing from the same warehouse.
Do NOT buy from Artsabers.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.