Arturia Reviews 

Just wanted say Thank you so much Arturia team for your great support and commitment to customer services. Last week I informed them about a minor problem in my Drumbrute. They offered me a new Analog board and after my confirmation I received the new one only in 3 days! Once again thank you!

I bought the VCollection 9 by choosing the 4-term payment method. I am currently trying to pay for my 2nd payment, but there seems to be a problem - I have the money on the account, but the payment won't go through. It did go through the first time. When I asked if I could pay some other way, they told me that nope, make sure that there is money on your account on the 20th of July and if that fails again, they'll try to charge me for the 4th time, and after that, they will cancel my plan. That would make me lose that money I already paid a month ago, and as you know, VCollection isn't the cheapest product. They should learn from the Splice - if the payment fails for some reason, you can always initiate the payment from your side, manually.

Excellent customer service when my Arturia Drumbrute required minor repair after many years of use, due to a known issue with the early model noise generator. The RMA process was easy and fast, completed in just 1 week including shipping from the UK to France and back. The hardware itself is also excellent quality, very happy to recommend Arturia.

Best customer service In the industry and even better products to follow up! The key step is a tool used daily in my studio.

I had some issue with the knobs on my Microfreak synth. The support team immediately asked for my address to send me back new ones, no question asked. Team is kind and polite. I know some companies that should learn from them…

top notch technical support. Particularly friendly and, above all, very responsive!

Bought a KeyLab Mk II and the guy I bought it from had lost the magnetic overlays. I needed the one for Logic Pro and Arturia have just sent one free of charge!

A lovely gesture!

Support was really responsive, empathetic, and helped get my keystep 37 fixed in a jiffy. One of the best companies in the space currently, own two of their products and won't ever sell either.

I own several devices from Arturia and am more than satisfied with the quality of the products.

Recently my Keystep 37 was damaged (rotary switch damaged). My support request was answered quickly and competently. My additional questions were answered, an ideal solution was found and and the required spare part was provided to me by Arturia.

As of today, I can only report good things about the company.

I have several Arturia products (hardware and software), and they are all well thought-out and high-quality. The one time I needed their support team for a hardware issue, I received excellent service, above and beyond!

I'm so happy with my Arturia experience. Not only do i have a few instruments but also their line of Virtual instruments which have been with me for a number of years. Recently i had an issue w/a hardware piece and was able to get it resolved through their technician and it all worked out so great. I would always highly recommend Arturia to any creative. Thank you and keep up the great work!

Great Company and great support.
I bought many hardware and software from this company and they are very responsive and helpful in solving support cases

I decided to register on Trustpilot especially to give something back to Arturia both for the great products and the excellent support. My history with Arturia started since the pandemic when I bought the Polybrute synth. I fell in love with the sound, possibilities and versatility of this instrument and though I had a few issues to sort out with my set up in the beginning, the guys from Arturia, and in particular Guillaume, have been with me all along. Recently I also bought the Audiofuse Studio interface which allowed me to use 3 decks for my DJ sets as well as providing fantastic instrument connectivity. Once more Arturia excelled not only in the product but in the support and for that reason a review had to be made!

My white noise generator was broken so I registratet it and got quick answer from arturia. That wasn't just robots who answered on my email acc. I was nearly updated every day about how my drumbrute was going. I was sending it to France to repair. Got it back repaired in one week that was awesome :)

Sold my Keylab essentials 49 on ebay and the new customer said he could not register the software, contacted them at 16:40 on a Saturday and they had it resolved in about 15 minutes, great brand, products and of course service too! *****

Arturia KeyLab MkII 61 Black bought at thomann, in April 2022.
installed driver and software, but not working with Logic Plugins such as Steven Slade Drums or all Native Instruments plugins.
Contacted Arturia Support which only answered after 4 days with a std. mail. Followed instructions but no positive effect. Emailed back and forth but frankly speaking it looks like they are not reading it and you get only std. answers back. BAD BAD Support !!! Will send back the Arturia to Thomann today and select another Midi Keyboard from a vendor which is more customer friendly. In addition, the Arturia whatever 5 plugin didn't download from their website at all. What a bad company. Oh I forgot to mention that the keys on this keyboard are razer sharp at the end.

Excellent fast and friendly replies from the support team.
Super speedy shipping.
👍👍👍

I bought a KSP for cheap from Guitar Center--come to find out later the power was faulty from when I opened the box. After much time with Arturia support, eventually I sent it back to them and got it back fixed--good as new without spending a cent. This is amazing support and more companies should help their customers rather than punish them with insurance fees. My only gripe is how long it takes to stay in touch with support, but I'm sure they have their hands full. I feel comfortable buying Arturia, knowing if something goes wrong, they will make it right eventually.

Just purchased pigments and had to share the FACT that this is by margins the best Software synth I've ever heard it's literally mind blowing how good it sounds out of the box in fact it's absolute NUTS if your looking to buy a new synth don't even so much as bother demo'ing anything else just buy this and thank me later✌🏼ARTURIA I LOVE YOU FOR MAKING THIS!! seriously though great job guys👌🏻