Asda Reviews 20,364

Asda's online shopping app is always failing its so frustrating I order 50 items and 28 come always somthing missing its appalling how these people get it so wrong ,the fruit is mostly out of date ,the cakes are squshed im getting really fed up of ringing asda and complaining and nothing gets done

I was not impressed at the checkout when I discovered that Asda is now charging 40p for a carrier bag. This is profiteering with a capital P.
Having had a look online it appears that some other supermarkets are also doing the same. I’m not sure how much a bag costs them, but I suspect it’s probably a penny or less so to charge 40p is a disgrace.
I did have a bag with me, but because I’d bought a few other items in the town, I needed another one. I do nearly always re-use the carriers where I can, so this price hike seems like a kick in the nuts and is unnecessary. The government mandate is to charge 10p not 40p, maybe the management of these companies are a bit lacking in the brain cell department.

I usually shop from Asda, but sadly I have to say that their Asda Rewards program is substandard compared to other loyalty schemes. When you shop and scan your Asda Rewards its literally doesn't give you anything back, so what's the point to shop from them. I switched to Lidl & Tesco and very happy with their scheme.

Customer service worker, Miller, has amazing customer service. Helped out with my issue very fast! And deserves a raise :)

You've charged me two times for a near 300 quid order! So 600 has gone out of my bank. Absolutely outrageous, now I'm left with pennies until you sort this mess out.

How you're even allowed to do this is beyond me!!!

Llanelli, Murray Street ASDA branch. Amazing staff, particularly at check out and Customer Service, friendly and always helpful. Shout out to Laura and Elliot. Been calling here since the 2000s. Solution-oriented regarding any issues. Above and beyond. Make my daily visits a pleasure. Thank you Llanelli ASDA staff!

I will never step foot in an Asda store again. Had to leave my car there due to an emergency and got a £60 fine no signs anywhere empty car park. Ridiculous in this economy you expect people to pay fines like this. You make absolute fortunes as it is

I am new asda customer i placed my first online order of 80 pounds delivery next day it shows I will receive 20 pounds voucher as reward and even i placed another online order of 50 pounds and I called them 3 times they keep transfer my call from department to another very rude over the phone and I haven't received any rewards of 20 pounds I will never ever use asda anymore not me and not my family avoid at all coast

Went to Asda greenhithe today and as usual nothing shelves but what was wasn't that clever I bought some generated Brockley I know it's thin and long but this stuff I opened up and it was like rotten weeds all woody and just stems no actual flowers o top at al so another 1.50 in the bin thanks asdafor me being a mug and using your shop again I can't put a photo up to show how bad tgdy was

I would give this card a minus rating if I could. Oh yes, you can create vouchers if you ever manage to build your cash pot - but only for multiples of £1, so you lose the loose change at the end of the year. As for missions - they are only there to make you buy more, most of them are in no way appropriate to my shopping profile. I’m a 68yr old widow, what do I want with baby products and men’s aftershave?
It’s great for Asda, they get more sales and free marketing data. What does the shopper get - virtually nothing!!!

Swanley Asda, why do they put the most rudest persons on the the Self Service checkouts.. void of personality, void of politeness, and just plain rude. Interestingly, when I use the actual proper tills always have someone who will Communicate with you. Smile and say, "please" and "thank you."

I placed a delivery order scheduled to arrive between 12:30 and 1:30, but it did not arrive within that time frame, and there was no communication or update provided.
I contacted the store, and I was informed that the delivery would instead arrive by 3:30. However, it still did not arrive at that time either.
Later, at around 5:00 pm, I was told that delivery would not be taking place that day at all.
Overall, the experience reflected very poor delivery service and a lack of communication throughout. I am extremely disappointed with how this was handled.

Disgusting pieces of crap...every word censored on their feedback, so here is mine, went on holiday with 3 kids made order with all my money I had day before so I had food to take, they never delivered and took 2 weeks to get a refund, needless to say screwed up my holiday...left us potless..with nothing....didn't care...no apology...no compensation... disgusting...recent order 19 items missing all baby food not delivered, they don't give a shite, leave U with no order no money, no bloody apology and no compensation for the stress they induce... diabolical, I'm going Tesco...screw Asda!!!

Ok I've had enough you charge for a delivery but you're van's don't come with a magnet to remove security cap on alcohol or items missing. Plus then they are taking back with the promise of a refund and it never happens. Never again now and I better get my refund.

Asda budget men’s Jeans. Although relatively cheap, they are seriously let down by zippers which are far too short for men. Clearly these jeans have been designed by women who have no idea of the male anatomy. Disappointed that this has not been addressed after pointing this out to them over a year ago. Obviously customer feedback means very little to Asda!

Bought a patio set in Asda hartlepool they put it on wheels brought it out and put it in my car very good customer service many thanks

Just got assulted in asda by about 6 staff member's including the manager.

refused to sell me eye contact solution because i needed to buy it for my dad

Attended Asda longwell green to get a photo cake but there was none in store so I went to Filton where I found a cake went to get the photo machine was told the machine had been removed six months ago so I’m not sure why the store is still selling photo cakes asked if I could then go to longwell Green and use their machine they said yes went back to longwell Green only need to find out that their machine is broken and then they’ve been told they’re not able to put a sign on the machine to let people know which seems ridiculous. In the mist of this I also spoke to customer services on the phone and in store and neither of them told me that your stores were no longer doing the photos all the machines have been removed or not working. You can’t contact stores directly and have to speak to a general customer service who don’t know the store have given me wrong advice on 2 occasions and can not check stock availability. To say I won’t be going to another Asda store in my lifetime would be an understatement. Absolute shambles and costumers services need to review what service they are actually providing because it’s not for the customer.
On top of that their website is terrible and gives out wrong information
I don’t know who is running these stores but they need a revamp

Reasonable prices and like there own brands but difficulty in opening the tins ie own brand tin beans with an opener surely all tins can be changed to pull open system