Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent an email asking to cancel my membership card. Abbie replied very quickly,professionally,clearly and without any unnecessary questions and helped me right away! This company needs profession... See more
Company replied
I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... See more
Company replied
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Isobel was very helpful and everything…
Isobel was very helpful and everything I needed was resolved quickly, 5 star ⭐
June 4, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Craig, thank you for taking the time to give us a 5 star review! Isobel was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Shannon was so helpful with queries…
Shannon was so helpful with queries about my contract on the live chat. She was efficient and prompt with support, and explained everything really well. Thank you!
June 4, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Rebekah, thank you for taking the time to leave such an amazing review! Shannon was happy to help you find a resolution to your query, and we are delighted that you are another happy member. Best wishes, Ashbourne
Tiffany was great when I needed…
Tiffany was great when I needed support, I couldn't of asked for better.
She gave me the advice that I needed and dealt with my issue swiftly and professionally.
Thanks again!
June 4, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Miss Kayleigh, you're very welcome! Thank you for taking the time to leave us such a fantastic 5 star review. Tiffany was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Foundry Gym Nottingham - Amazing Facility
Foundry Gym Nottingham is easily one of the best gyms in the area. It is super spacious, so you never feel cramped, and the equipment is always clean and well-maintained. The support staff are friendly and attentive. A huge shoutout to Tiffany, who went out of her way to be helpful during my visit. Great atmosphere overall!
June 4, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear B, thank you for your positive feedback, we really appreciate you taking the time to leave a review and Tiffany was pleased to help. Best wishes, Ashbourne
I contacted Ashbourne with a query…
I contacted Ashbourne with a query relating to my direct debit and received a response to my email within 10 minutes, Amanda was very helpful and helped me resolve the issue quickly, she is a credit to your customer care team.
June 2, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Pete, thank you for taking the time to leave such an amazing review! Amanda was happy to help you find a resolution to your issue, and we are delighted that you are another happy member. Best wishes, Ashbourne
Thank you, Sophie 🫶🏼
I contacted Ashbourne Management today to cancel my daughters gym membership. I received an email back within a couple of hours from Sophie, who made the process so quick and easy! She even let me know that my daughter could still use the gym up until the membership end date, and also gave confirmation that my membership is still up and running (which was very reassuring as I didn't want to cancel mine by mistake 😅). Top class customer service, Sophie is an asset to this company!
June 1, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear A. dot, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Sophie was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Konstantinos, thank you for taking the time to give us such great feedback! Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Rachel, thank you for taking the time to share such excellent feedback! Best wishes, Ashbourne
Good service overall
Good service overall. Payments taken on time. Very quick customer service (used the live chat). Abbie was very helpful and swift with cancelling my membership.
May 26, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Tpaddon, thank you for your positive feedback, we really appreciate you taking the time to leave a review and Abbie was pleased to help. Best wishes, Ashbourne
Quick responses and efficient dealings
I had to cancel my membership due to moving locations with work, confirmed on email, had response the very next day confirming the cancellation date and that the final payment had been made… wasn’t with the gym long that uses this company for membership payments to comment, but original payments came out on the date agreed and cancellation was as agreed / notice upon sign up…
May 18, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Wayne, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
Great customer service today with Abbie…
Great customer service today with Abbie today from Ashbourne Membership Management!
May 20, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Leanne, thank you for your great review, we really appreciate the positive feedback and Abbie was happy to help as always. Best wishes, Ashbourne
Amanda was so efficient and helpful
Amanda was so efficient and helpful. Great service.
May 20, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Victoria, thank you for your great review, we really appreciate the positive feedback, and Amanda was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
They’re so friendly and helpful even u…
They’re so friendly and helpful even u ask again and again they’ll treat you gentle
May 18, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Shah, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
Very quick replies by email within…
Very quick replies by email within minutes, straight forward and very helpful, 10/10 service 🙌
May 18, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Thank you so much for your excellent feedback, we are really proud of the 5 star service that we provide to 1000’s of happy members each week 😊 Best wishes, Ashbourne
Excellent service had a query was…
Excellent service had a query was sorted out so quickly very pleased
May 14, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Michelle, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Great customer service
Great customer service. Wanted to change my direct debit date. I requested out of hours. Abbie responded promptly the next day and resolved the query. Quick and easy.
May 14, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Adele, thank you for taking the time to give us such a great 5 star review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very helpful
Tiffany was very helpful and helped me resolve me query very quickly!
May 13, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Stevie, thank you for your fantastic review! Tiffany was happy to help with your query. Best wishes, Ashbourne
Charlie was kind and resolved my query…
Charlie was kind and resolved my query quickly via the live chat - thanks
May 14, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Thanks so much for your kind words, we really appreciate your feedback, and Charlie was delighted to help you. Best wishes Ashbourne
Abbie was very good
Abbie was very good. Spoke with kindness and was easy to communicate with
May 14, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Laura, thank you for your great review, we really appreciate the positive feedback, and Abbie was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Excellent service
Excellent service
Quick and very customer friendly
Really appreciate the quick and polite responses to my query
Really does help retain us as clients
Happy that we have a team we can trust to help us
May 13, 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Melissa, thank you for taking the time give us a 5 star review! We all work hard to support members when they contact us, so you review is really appreciated. Best wishes, Ashbourne
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