I lost my sunglasses while with Mom and a doctor's appointment. I was so disappointed.... They were the best glasses ever and I was at a loss. After doing a bit of searching, your company showed up an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast delivery and high quality item. I am very pleased with the order, it is packed nicely, new, original, nobody wear it, customer support answered fast. This was my first time shopping from them a... See more
Ashford has always been a great go to company for wrist watches at great competitive prices. Generally the products arrive in very reasonable time and in good order. On occasion they are dispatched di... See more
The order was packed and shipped quickly. I placed an order for a watch a few days before Christmas and wasn’t really expecting it to arrive in time, but I had it within 2 days! I also had to reach o... See more
Company details
- #17 of 46 best companies in Watch Store
- #70 of 295 best companies in Clothing Store
Written by the company
Ashford.com has been a trusted name in luxury retail since 1997, pioneering the online sale of high-end timepieces. With a strong commitment to customer satisfaction, Ashford later expanded into designer eyewear in 2019, offering the same unbeatable value and service. All products are 100% authentic, sourced through authorized dealers or reputable distributors, and come in original packaging with no serial number tampering. Each item is backed by a manufacturer or Ashford warranty for added peace of mind. Thanks to our industry expertise and buying power, we offer exceptional deals on in-stock luxury watches and eyewear, ready to ship with top-tier service.
Contact info
30 Sherwood Ln STE 11, 07004, Fairfield, United States
- 2128131111
- customerservice@ashford.com
- www.ashford.com
4.6
Excellent
6K reviews
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and easy
Fast and easy, I was really surprised
Thank you very much
April 10, 2026
Unprompted review
Amazing
Wonderful shopping experience fast shipping AND they followed up to ensure I was satisfied with my order and /or received it in a timely fashion. Love my new product!!!
April 3, 2026
Unprompted review
Exactly what I ordered and had in mind
Exactly what I ordered and had in mind! Excellent watch and excellent service!!!
April 10, 2026
Unprompted review
Love my new sunglasses
Love my new sunglasses. Finally had sun in our area for me to try them out. Lightweight and cut the sun glare. Exactly what I wanted!
April 9, 2026
Unprompted review
nice sunglasses
April 4, 2026
Unprompted review
Just what I was looking for
Ashford.com carried the Maui Jim sunglasses I was looking for. The online shopping experience was very simple and the product was attractively priced. I received my sunglasses quickly from time of purchase. They arrived undamaged and in an attractive Maui Jim box along with a Maui Jim protective case and a Maui Jim cleaning cloth.
I will definitely be making future purchases using Ashford.com
April 6, 2026
Unprompted review
Great experience
I ordered a pair of Maui Jim sunglasses during a sale for a very good price. The process was easy and I received my glasses promptly. Very happy and recommend this company!
March 26, 2026
Unprompted review
another successful purchase
I had another successful purchase from Ashford. Since 2023 — I think I’ve purchased 10 to 12 watches from them. These 2 Invictas I just got are absolute gems. prices are reasonable and they don’t do any sales gimmicks unlike other sellers of this brand.
March 30, 2026
Unprompted review
Two-year warranty statement is not accurate
I recently purchased a pair of sunglasses from this company, and unfortunately had a very disappointing experience. While wearing them, one of the lenses fell out almost immediately, which clearly indicates a quality issue.
I tried to resolve this directly by leaving three voicemail messages and sending an email, but I have not received any response. The lack of customer service is just as concerning as the product defect.
I’ve been a customer before and was always satisfied, which makes this situation even more frustrating. I expected better quality and at the very least a response or assistance.
At this point, I cannot recommend this company based on both the product quality and the absence of customer support.
April 6, 2026
Unprompted review
Prompt delivery
Prompt delivery, excellent price and great customer service. Thank you! Will be ordering again
March 30, 2026
Unprompted review
Order Ordered and Delivered Quickly
Order was filled and delivered rather quickly. The product lived up to great expectations.
April 2, 2026
Unprompted review
Fast delivery
Fast delivery! Order a Movado watch and it came the next day. Great quality and great service! I will be buying from them again.
March 31, 2026
Unprompted review
Everything worked as expected 👍
April 3, 2026
Unprompted review
It was fast and the watch is beautiful
April 9, 2026
Unprompted review
where is the purchase certificate or warranty document
Received a great watch and a box, but didn't see the purchase certificate or warranty document?
April 9, 2026
Unprompted review
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