Quite simply put, if it wasn’t for AskGamblers.com I would have had Zero recourse & Absolutely no means of contacting let alone holding the casino in question accountable for My specific problem & or... See more
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I’ve been browsing Casinorealm.online for a few days now, and I'm quite impressed by how clearly they explain the different casino games and their mechanics. The layout is clean, and it's easy to find... See more
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Askablers you are the best! I can't give a single negative review on your platform! I shouldn't offend anyone! Especially if you write the whole truth! Like the C-profile categorization, when the syst... See more
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The Ask Gamblers casino had a lively atmosphere with friendly staff who made me feel welcome right away. The games were fair and diverse, from tables to slots, and payouts felt reasonable. Drinks and... See more
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Company details
Written by the company
AskGamblers provides players with a unique complaints system that helps them resolve any issues they may have with an online casino and get their money back. The site uses an advanced casino ranking algorithm to rate casinos and provide players with accurate information.
Contact info
Breach of guidelines
Dispute decided using evidence I was never allowed to see
My complaint regarding €1702.45 in withheld funds was rejected based on information allegedly provided by the casino. However, I was never given access to the transaction hash (TXID), wallet address, blockchain record, or conversion details that would allow me to verify the claims being made against me.
I repeatedly requested objective transaction evidence but was instead expected to prove ownership of a cryptocurrency wallet connected to a transaction that was never properly identified to me.
A dispute process cannot be considered transparent when one side is allowed to rely on evidence that the other side cannot review or challenge.
May 20, 2026
Reply from AskGamblers
Dear Robert,
Thank you for your review.
We understand your concerns regarding the complaint outcome. However, we believe it is important to provide additional context regarding the handling of your case.
The AskGamblers Complaint Team made considerable efforts to assist in resolving this matter and reopened the complaint on three separate occasions following requests from both you and the casino. This was done to ensure that every opportunity was given for the issue to be reviewed thoroughly and fairly.
Throughout the process, you were repeatedly asked to cooperate with the verification procedure and provide the documentation required by the casino to verify your account. Unfortunately, despite multiple reminders and requests from our team, the requested verification documents were not provided.
Please note that every online casino is solely responsible for establishing and enforcing its own verification policies in accordance with the requirements of its licensing authority and regulatory obligations. AskGamblers has no authority to modify, bypass, or influence these procedures. Our role is to review the evidence and information submitted by both parties and assess the case accordingly.
While we acknowledge your dissatisfaction with the outcome, the lack of cooperation with the verification process prevented further progress and ultimately played a significant role in the final decision.
Kind Regards,
The AskGamblers Support Team
I am extremely disappointed with how my…
I am extremely disappointed with how my complaint regarding Puntit has been handled. Despite submitting complete betting history, screenshots, account details, and explanations for every sports and casino bet placed from my account, my complaint continues to be rejected without any clear evidence proving that I breached the rules.
I genuinely want to understand how such conclusions are being reached when I have fully cooperated and provided every detail requested. Confiscating my entire winnings and balance without transparent justification is highly unfair, especially when no specific evidence has been presented showing intentional abuse, fraud, or rule violations from my side.
What concerns me even more is the apparent lack of impartiality in the handling of complaints involving this casino. AskGamblers has publicly rated this operator around 6.2/10–6.3/10, yet from my experience, the platform has completely failed to protect players facing unfair confiscation of funds.
It is difficult not to question the neutrality of the mediation process when complaints continue to be rejected despite detailed proof being submitted. From the outside, it creates the impression that commercial partnerships and affiliate relationships with casinos are being prioritised over fair dispute resolution for players.
Another concern I would like to raise is that I have not seen even a single complaint or genuine negative player review publicly visible regarding this casino on the platform. Considering the number of issues players usually face with online casinos, this appears highly unusual.
Reply for Dear AskGamblers Support Team,
Thank you for your response.
I would like to clarify one important point. You referenced my previous successful complaints as evidence that AskGamblers is impartial. However, those complaints involved a different casino, not Puntit Casino.
The fact that a complaint against another operator was resolved in my favour does not address my concerns regarding the handling of my Puntit Casino complaint. Each case should be judged on its own merits.
What I find difficult to understand is that, during my research, I was unable to find meaningful complaint history against Puntit Casino on your platform. Yet on Trustpilot and other public review platforms, there are numerous negative reviews from players raising concerns about the operator. This discrepancy naturally raises questions from a player's perspective.
I am not suggesting that every negative review is automatically valid. However, when multiple players publicly report issues elsewhere, while very few complaints appear to exist on a mediation platform, it is reasonable to wonder whether all complaints are being accepted, published, or fully investigated.
More importantly, my concern remains unchanged: despite providing betting history, screenshots, account details, and explanations for all activity on my account, I still have not been shown the specific evidence that allegedly proves a violation serious enough to justify confiscating my balance and winnings.
Rather than discussing my previous complaints with unrelated casinos, I would appreciate answers to the following:
• What exact term did I violate?
• What specific evidence proves that violation?
• Why were the documents and explanations I provided rejected?
• How does the alleged breach justify confiscating the entirety of my funds?
These questions relate directly to the Puntit Casino complaint and remain unanswered.
Regards,
Pavan
May 22, 2026
Reply from AskGamblers
Dear Pavan,
Thank you for sharing your feedback. While we welcome constructive criticism, we must firmly and unequivocally reject your groundless accusations regarding our impartiality, commercial interests, and practices on this platform.
To set the record straight, based on the facts, you have submitted a total of eight complaints through the AskGamblers Casino Complaint Service. The reality of your history with us completely refutes your claim of bias: when you cooperated with casino policies and your claim was found valid, our team successfully mediated and resolved the case in your favour. However, when a thorough review proves a violation of casino terms, or when you repeatedly try to manipulate and spam our system with duplicate tickets for the same issue, we stand firmly by our strict guidelines.
Our mediation service is, and always has been, entirely free of charge for players worldwide. It is a powerful tool available to any reasonable and fair player who respects the process. Unfortunately, instead of maintaining a civilised dialogue, you chose to target our team with insults, entitlement, and abusive behaviour. AskGamblers maintains a strict zero-tolerance policy toward harassment of our staff, and your choice to be abusive is the sole reason your account has been permanently banned from our platform.
Regarding your comments about Trustpilot, implying that AskGamblers manipulates reviews or breaches platform guidelines is entirely false. It is a highly transparent attempt to deflect from the fact that your complaints were rejected based on concrete evidence and rules, not partnerships. We operate with absolute integrity, and we do not alter or remove genuine reviews, whether positive or negative. You had a premium, free service at your disposal, but you chose to burn that bridge by being disrespectful and spreading defamation.
Regards,
AskGamblers Support Team
Fantastic!!!
May 14, 2026
Unprompted review
Reply from AskGamblers
Hi Gianluca,
Thank you for the 5-Star review!
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Ask gamblers top website
October 15, 2025
Reply from AskGamblers
Hi Shivam,
Thank you so much for taking the time to leave us a 5-star review - it’s much appreciated.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Good casino fun and I love it thank you
Good casino fun and I love it thank you
May 9, 2026
Unprompted review
Reply from AskGamblers
Dear Reece,
We are so grateful for your 5-star review. Thank you.
We would also like to mention that it seems your review is not about AskGamblers, but about an online casino, and we kindly ask you to consider removing it and posting it under the correct review page on Trustpilot.
Kind Regards,
AskGamblers Support Team
Thank you for helping out resolve my…
Thank you for helping out resolve my complains AskGamblers. Kudos.
April 3, 2026
Unprompted review
Reply from AskGamblers
Hi Arush,
Thank you so much for taking the time to leave us this amazing review.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Casino ivibet confiscated whole my…
Casino ivibet confiscated whole my winnings so I wrote an official complaint to this site with many proves/screens and they rejected it without a reason. Completely not helpful.
After your reply - I specified very clearly that I didnt break any rules and also I didnt take any bonuses..but violation bonus was the reason that bookmaker ivibet confiscated my funds so you see how not logic is that
April 10, 2026
Unprompted review
Reply from AskGamblers
Hi Maciek,
Thank you for your feedback.
We would like to clarify that your complaint was not rejected without reason, as stated. After a thorough review of the submitted evidence and case details, our Complaint Team concluded that the issue falls under a violation of the casino’s terms and conditions, specifically those related to bonus and/or gameplay rules.
In accordance with the AskGamblers Casino Complaint Service (AGCCS) Guidelines, cases involving breaches of casino or bonus terms are not eligible for further assistance. These rules are clearly defined and applied consistently across all complaints to ensure a fair and impartial process.
While we understand that this outcome may be disappointing, it is important to note that all players agree to a casino’s terms upon registration and/or bonus activation, and such terms are considered binding.
Regards,
AskGamblers Support Team
Tried to submit a complaint against a…
Tried to submit a complaint against a casino for closing my account and keeping withdrawal. They said I was accusing the casino, with out evidence . Wtf. Didn't even give me option to upload any
April 23, 2026
Unprompted review
Reply from AskGamblers
Hi Ang,
Thank you for your feedback.
We’d like to clarify that your complaint was not rejected arbitrarily. Based on the information submitted, our team was unable to verify the claims made against the casino to a level required for us to proceed with the case.
Our complaint process relies on clear, supported information so that we can fairly assess a situation and engage the operator when appropriate. In this instance, the submission did not provide sufficient substantiation for the allegations raised, which is why the case could not be taken further.
Regards,
AskGamblers Support Team
Reply from AskGamblers
Hi javohir,
We would like to thank you for reviewing AskGamblers on TrustPilot and for estimating our efforts so highly! Your support really matters!
Thanks again, and have a great day!
Best Regards,
AskGamblers Support Team
Ask gamblers. As much use as a chocolate teapot 🤣
Ask gamblers. The most useless misinformed company I have ever experienced
I had to remove 3 previous truthful accounts of my experience
These people recommend casinos and then when you complain they remove your complaint.
I'm not allowed to give details of my complaint
Please complain
Edit. My response to ask gamblers reply.
You have informed me to make a complaint against a particular casino
How many times do I have to tell you
I am unable to make a complaint at ask gamblers because the chosen casino is not in your casino drop down
So your response is I can't make a complaint 🥱🥱
April 1, 2026
Unprompted review
Reply from AskGamblers
Hi Paul,
Thank you for your feedback.
We understand your frustration, but your claims do not reflect how our platform operates. As our already explained to you, your previous submissions were not approved because they were written as complaints, not as casino reviews. We do not remove or reject content simply because it is negative, but we do enforce clear guidelines on how different types of content should be submitted.
A casino review is meant to describe your overall experience with a casino in a structured and informative way. That includes things like game selection, bonuses, payment methods, withdrawal speed, customer support, and general usability. Even if your experience is negative, the review should remain balanced, descriptive, and useful to other players, rather than focusing entirely on one specific issue.
If you want to describe a particular problem, such as a dispute over winnings or account-related issues, that belongs in our complaint section.
You are not being prevented from sharing your experience. You are welcome to submit both a properly structured review and a complaint, depending on what you want to communicate. However, they need to follow the correct format so that the platform remains fair and useful for everyone.
Regards,
AskGamblers Support Team
One of the best platforms who help the…
One of the best platforms who help the players and the operators to resolve the issues without any hassle I received my payment through them . I will recommend to All of you .
March 25, 2026
Unprompted review
Reply from AskGamblers
Hi Dhilluwala,
Thank you for your feedback! We appreciate you taking the time to leave a review for us, and we are happy to hear you are satisfied with our services.
Should you ever have any suggestions for improvement, please do not hesitate to contact us at support@askgamblers.com.
Thanks again and have a great day!
Kind Regards,
AskGamblers Support Team
Best casino
April 1, 2025
Unprompted review
Reply from AskGamblers
Hi Hollie,
Thank you so much for your enthusiastic five-star review! It’s fantastic to hear that you had such a great experience with a casino, and we’re delighted for you.
However, your review was posted on the AskGamblers section. We recommend sharing your feedback on the correct review page so other players can benefit from your experience as well.
We appreciate your understanding and wish you continued enjoyment in your gaming.
Best regards,
The AskGamblers Team
Askgamblers resolved my deposit issues…
Askgamblers resolved my deposit issues in dafabet casino ,thanks to Askgamblers because of you only my amount credited in wallet
March 31, 2026
Unprompted review
Reply from AskGamblers
Hi lavanya,
We appreciate you taking the time to leave a review for us and we are happy to hear you are satisfied with our services.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Fast withdrawal
Fast withdrawal, great selection of games and easy communication support team when needing help with anything! Bonuses are great as well 😊
March 31, 2025
Unprompted review
Reply from AskGamblers
Hi Elahnore,
Thank you so much for your enthusiastic five-star review! It sounds like you had an amazing experience with a casino, and we're thrilled for you.
However, your review was posted on the AskGamblers section. You might want to share your feedback on the correct review page so other players can also benefit from your experience.
We appreciate your understanding and wish you an enjoyable gaming experience.
Best regards,
The AskGamblers Team
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