I had an ASMALLWORLD account for several years without any issues. Recently, I changed my surname on the app, and instead of simply updating my profile, I received an email demanding identity docu... See more
Company replied
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See what reviewers are saying
In two words: exceptional service. I've been a member of A Small World for about two years now. I book more than once a month hotels through this community platform and receive many benefits. I would... See more
Company replied
Thank you very much for handling my requests so perfectly, quickly and, ultimately, in a very reasonable and satisfactory manner. Werner
Company replied
Dear ASW Team, you did an amazing job to secure me the special miles offer. I greatly appreciate the efficiency and smooth process in dealing with your services. Kind regards, Niki
Company replied
Company details
Written by the company
ASMALLWORLD is the world's leading travel & lifestyle community, focusing on experiences: the modern-day definition of luxury. Centred around the ASMALLWORLD social network, the company operates a digital travel & lifestyle ecosystem which enables and inspires members to make new connections, travel better, and experience more. Members of the ASMALLWORLD social network connect through our app and website, where they can meet other members, engage in online discussions, receive travel and lifestyle inspiration, and enjoy a wealth of travel privileges. Members also meet in person at over 1'000 global ASMALLWORLD events every year, ranging from casual get-togethers in major cities around the world, access to exclusive launches, shows, galas, soirees, exhibitions, major global sporting events, and larger flagship weekend experiences hosted in iconic destinations such as Saint-Tropez, Marbella, and Gstaad.
Contact info
Löwenstrasse 40 , CH-8001, Zurich, Switzerland
- support@asmallworld.com
- www.asmallworld.com
3.8
Great
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Now they even try to get popular by…
Now they even try to get popular by sending email spam. Today a big spam wave goes round the world. Very sad, one of the last attempts since several years to get more members...
NEVER NEVER opted in to any mailing list
March 20, 2018
Unprompted review
Reply from ASMALLWORLD
Hi Markus, we're sorry you're not enjoying the emails we send to those from our community who opted in to receive them by signing up to become ASMALLWORLD members. Feel free to make use of the unsubscribe option on the email, or get in touch with our Support Team if you need any help unsubscribing. All the best!
Unethical company with unethical practices
Unethical company with unethical practices.
They have renewed my subscription without notification or pre-warning.
I have cancelled my subscription minutes after the renewal and they refused to issue a refund. moreover, they terminated my account.
They insist on charging me a one year subscription for being few minutes late to cancel the subscription.
Under any sensible law, a physical product can be returned within 15 days without any questions asked. a respectful company would allow cancellation within 14 days of the renewal, as well as notify you by sending you an invoice ahead.
Who wants to sign up for a service like that ? stay away.
November 19, 2017
Unprompted review
Not informed of 'subscription' service
I joined ASW last year, unfortunately I didn't get a chance to use their services and this morning I was billed.
Doing this via paypal means the money is immediately withdrawn from your account without a forewarning email notification.
I contested this, and cancelled immediately and they aren't willing to do anything at all, which seems unreasonable seeing as it was moments after it was deducted.
November 10, 2016
Unprompted review
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