Assured Pharmacy Reviews 

15,140
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and extremely thorough, informative consultations that make them feel completely safe and well supported throughout their entire health journey. Many people also note that online orders typically arrive very quickly and regular updates make the overall process exceptionally smooth, clear, and easy to follow. Some reviewers were not happy with delivery issues, mentioning unexpected delays, parcels incorrectly sent to the wrong address, or shipments lacking necessary refrigeration. A few consumers also experienced frustrating communication and unhelpful interactions when attempting to resolve these occasional logistical problems with customer service agents.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that the entire process is... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and professional staff who provide... See more

Staff

Consumers find staff to be positive, knowledgeable, and professional during consultations. Reviewers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and serious concerns. On... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(15,140)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Introduction of Expectations …

Very impressed with professional introduction call prior to to start of process it was informative and genuine communication regarding outcome of what I am aiming for in this weight loss program.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very simple

Very simple, easy to follow questionnaire.
WhatsApp video call quick and to the point with lots of necessary questions to ensure my safety to take the drug.
Delivery arrived when I was told it would.
No negatives to report.

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away

I am yet to recieve my refund. I didnt get the item in the end it was not allowed to be prescribed. No refund recieved stay away fraud.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I started my weight loss journey with…

I started my weight loss journey with Mounjaro through Assured Pharmacy feeling both hopeful and a little skeptical. Like many people, I had tried different diets and routines before, but nothing seemed to deliver consistent, lasting results. This experience, however, has genuinely been a turning point for me.

From the beginning, the process with Assured Pharmacy was straightforward and reassuring. The consultation felt professional and discreet, and I appreciated how clearly everything was explained — from how Mounjaro works to what I could realistically expect. It didn’t feel rushed or sales-driven, which made a big difference in building trust. So to anyone out there looking to start their weight loss journey then assured pharmacy is the one.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Professional company

AP are a professional, efficient and supportive service. They are very informative and were able to answer all of my questions and concerns. I would gladly recommend then to my family and friends.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Glitch followed by flippant woman on customer service .

Ordered 1 item had email to say order confirmed for 1 item which arrived, then next day another box arrived which luckily the dog didnt get , then today we had a emailfrom assured pharmacy to say our order would be delivered today . So rang them up had a rather flippant girl state I'd ordered 2 a hour apart , which I didn't and even if I had how would it take extra days for it to arrive, they then tried to blame that on royal mail , when I said but you sent me a email today about delivery not royal mail her tone got stroppy . Asked to flag this due safety with unexpected medication being posted , think she pretended to flag it . Refused refund .

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

The whole process has been simple and…

The whole process has been simple and very supportive. The pharmacist I spoke to for my initial consultation was very empathetic, knowledgeable and explained everything clearly and put my very cautious mind at rest.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Nice and simple registration with this…

Nice and simple registration with this company, no photos or faffing about uploading them, an easy video call booked in at your own convenience with a lovely consultant who has read your information and takes a full length screen shot. Took about 10 mins, and was no bother at all.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Had a video call and consultation with…

Had a video call and consultation with Verity yesterday,it was very positive,nice to talk to someone face to face to express how I was feeling,and getting positive answers back.It made a difference to me rather than just answering a few questions.A plan was made for the next few months,feeling very happy,Thanks Verity.

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like plague

Avoid like plague! Took money then 7 days later couldn’t fulfill it. Asked to cancel and continue ordering with Boots, waiting another 7 days for refund

March 26, 2026
Unprompted review

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