Assured Pharmacy Reviews 

15,140
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and extremely thorough, informative consultations that make them feel completely safe and well supported throughout their entire health journey. Many people also note that online orders typically arrive very quickly and regular updates make the overall process exceptionally smooth, clear, and easy to follow. Some reviewers were not happy with delivery issues, mentioning unexpected delays, parcels incorrectly sent to the wrong address, or shipments lacking necessary refrigeration. A few consumers also experienced frustrating communication and unhelpful interactions when attempting to resolve these occasional logistical problems with customer service agents.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that the entire process is... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and professional staff who provide... See more

Staff

Consumers find staff to be positive, knowledgeable, and professional during consultations. Reviewers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and serious concerns. On... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,140)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I started my course a couple of weeks…

I started my course a couple of weeks ago and Assured Pharmacy have been superb, one of the quickest companies to actually get back to you with any questions/emails you may have. They are very helpful and friendly. The consultation was quick and easy and on time. The ONLY room for improvement i would say they could be clearer on the website that your medicine WILL not be shipped until you complete the consultation after you order, i couldn't see this mentioned anywhere, but totally understandable as they can't just send medication out to anyone without checks. I will be sticking with assured pharmacy for my future meds and my weight loss is already going amazingly! Thanks guys

February 12, 2026
Unprompted review
Rated 4 out of 5 stars

Overall good

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick and it came with everything I needed. I would only say to improve my score the initial process should have been made more clear or be part of the online application and money shouldn't be taken until a yes is agreed.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Everything went smoothly and all questions were answered and everything explained. Really fast delivery. Would recommend

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE SCAM

Absolute scam. My wife clearly stated on the application she had diabetes. They took payment. 5 days later consultation by phone to be told we can not prescribe this if you have diabetes. The took my money kept it in there account and now 3-5 days for a refund. Clearly you know on the application you could not prescribe this however you take and keep the money so you can earn interest and the amount of people you do this to must be a nice earning for you. WHAT A SCAM AND UNPROFESSIONAL

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Ludicrously stupid process!

Ludicrously stupid process for purchase!

Advised that my prescription had been approved on two separate occasions then you get a contradiction email an hour ago. One member of the “team” requested the same information twice, despite it already being sent.
I gave up on day 4 of trying to get this across the line, and asked for a refund! No doubt that will take two weeks to organise!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

I placed an order in the morning paid…

I placed an order in the morning paid for my weight loss pen, they ask for id and you book a consultation that day, I had my consultation what took around 10 minutes then my pen was sent out and received the next day. I felt at ease I couldn’t fault the service

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Thorough and excellent service

I was recommended to Assured Pharmacy by a friend and I have to say the service has been thorough and excellent. It is only my first week, but the communication has been great and the product was sent out as described and was received the next day

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience with Assured Pharmacy.
I was given inconsistent and misleading information about when my order was dispatched and collected by the courier. I paid extra for next day delivery, but the service was not provided as described.
Communication from customer service, particularly from Tia, lacked flexibility and professionalism, and responses focused on policy rather than resolving the issue.
Based on this experience, I will not be using Assured Pharmacy again.

January 23, 2026
Unprompted review

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