ATCO Reviews 140

Clear ordering system, easy to use, prompt delivery and order update.

Received my replacement mower drive belt within a day. Everything working again.

Fantastic service and great quality

Good machine. Easy start. Works well.

Needed a new blade this year, looked for the correct one, ordered and payed for it, a few days later delivered to my door, now fittted and working a treat, thanks all at AtCO.

Good quality mower. Well made and easy to use.

The new Atco 19s mower with a Stiga engine, isn't like the Atco with the Briggs and Stratton engine. It is underpowered and you cannot tip the mower forward (even for a few seconds,to go,up and down steps) without flooding the engine. Never had this problem with any other mower I have used (which is many).

The product was delivered very quickly and confirmation of the extended warranty was confirmed by return email.
Product works well so far (only used it once yet due to the rain)

The product is fine, but I had to ask a number of supplementary questions about fuel and oil that were not documented. The documentation is some of the worst I have ever seen, small illegible diagrams and very poor English.

Quick delivery. Works well

Looks a good product, in the box I had instructions for a mountfield as well! Strange being an ATCO! ? Instructions are ok but sometimes difficult to follow or that could be me!!

Checked the website, found what I was looking for, confirmed the part number on my existing blade. They matched so I ordered it. Delivery was as specified.

The battery is faulty and I have sent an email advising as well as rang customer service but still don’t have the replacement battery

Very frustrating for such a an expensive piece of equipment

Easy ordering process online, excellent communication and delivery from local dealer.

WHEN I TRIED TO REGISTER MY MOWER I FOUND I
IMPOSSIBLE DUE TO REQUIRING A PHOTO OF MY
INVOICE TO BE INSERTED INTO THE REGISTRATION DOCUMENT.
IN MY OPINION ALL THAT SHOULD BE REQUIRED IS AN INVOICE NUMBER.IF IT HAD NOT BEEN
FOR A FRIEND WHO HAD A DIGITAL CAMERA AND
NEW THE WAY TO INSERT IMAGES INTO THE
REGISTRATION FORMAT I WOULD NOT BE REGISTERED.
I WOULD SUGGEST YOU REVISE THE INPUT OF
DATA INTO THE REGISTRATION FORM TO HELP
THOSE OF US WHO ARE NOT FULLY COMPUTER
LITERATE.

I have cut the same largish patch of grass for thirty years! This time I thought I would splash out and use the White Glove service to buy an Atco Quattro 22SH V (£869). The purchase and delivery went smoothly. The first time I used the mower however, after about an hour of use, it 'threw' the drive belt. Annoying, but not the end of the world. I returned it to the local Atco main dealer and they replaced the belt and said it was probably just a bit of bad luck - maybe I hit a bit of thick wet grass (!). Next time I started the mower, before I even got to any grass, the belt came off again! I returned the mower to the Atco dealer again. (Bear in mind here that this is a heavy awkward mower to load in and out of a normal passenger car!) The dealer said they didn't quite know what was going on but maybe the original belt was faulty in some way. They ordered another one and fitted it. The next time I used the mower - after about an hour - the belt came off AGAIN! I returned the mower to the dealer yet again (after checking with Atco/Stiga that it is the dealers responsibility). I said I had lost confidence in the mower and I would like my money back so I could buy a new (different!) mower. 'Please' they said, 'one last chance!' They accepted there was a problem with the mower that went beyond a faulty belt and wanted to investigate properly and fix it. 'OK' I said 'fair enough. One last chance.' Two weeks went by with no word from the dealer. I rang them today - 'We're waiting for a new belt from Atco' they said. This has not been a happy experience so far and I suspect it is not over yet!

great product, speedy delivery

Excellent customer service, and a fast, efficient response. Our furnace quit and they quickly got someone here who fixed it without difficulty for no cost at all. Highly recommend their service.

Excellent service, delivered on time hassle free.
Yet to try it out obviously