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Atheneum Reviews 

12,784
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,464 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and well-coordinated. Many highlight the excellent service and user experience, noting smooth, efficient processes and clear communication from initial contact through consultations, ensuring a respectful and effective experience. However, some customers also noted that payment processing can be slow, with several reviewers experiencing delays of multiple weeks. This led some to follow up multiple times or prioritize other platforms due to extended waiting periods.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication,... See more

User experience

Users describe positive interactions with user experience, consistently highlighting a smooth, efficient, and... See more

Payment

Customers had ambiguous experiences with payment, with many reporting prompt and timely payments, often... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Atheneum staff at different levels. Service was good, payment was a bit slow (4 weeks or more) but it was not a major problem. Consultation client was of great quality.

Rated 5 out of 5 stars

The research consultant that reached out to me was thorough and clear, asking good questions and giving me confidence to want to be involved. Sent timely emails and the communication was good all rou... See more

Rated 5 out of 5 stars

It is very nice platform for using people expertise remotely, however sometimes you are relevant and fit for the given survey but system based filters makes you disqualify . which need to be carefully... See more

Rated 5 out of 5 stars

Excellent Expert Network Platform. However, the payment cycle can be reduced as 4 weeks is a very long time compared to other networks such as GLG, Third Bridge, Dialectica, etc. where the payment cyc... See more


Company details

  1. Business and IT Consulting Agency
  2. Information Service

Written by the company

Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well known global corporations. Our mission is to provide faster insights to empower our clients’ decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders. Atheneum is growing rapidly, with 600+ professionals in 11 offices across the US, South America, Europe, Middle East, and Asia.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(12,784)

1,533 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Expert scheduling were always…

Expert scheduling were always last-minute advise (2-3hrs before client expectations) where usually the supposed advise is atleast 24-48hrs to allow us to prepare the needed data points to present.

Payment is also an area for improvement, other expert platforms such as guidepoint is facilitating payments 7 days after the consultation vs. Atheneum's 30 days (or more).

July 23, 2026
Rated 1 out of 5 stars

It used to be good - now stay away

I used to do a lot of expert work for several Atheneum clients from governments and ministries, among others. Then, they punished my 'visibility' as an expert for not sending my sensitive biometric data to the verification provider 'Persona', which is a disputed platform that sends data to several entities. After the leak in February 2026, Discord also distanced themselves from this provider. Then, they deleted my account because I raised this issue. This was really badly handled and was very unprofessional. The situation has worsened over the years, and forcing an EU citizen to use Persona is outrageous, especially since they kicked me out as an expert after I raised this issue. They didn't even offer alternatives, even though there are dozens on the market, and they have worked with me for years, so they are well aware of my identity.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

The staff were very concise

The staff were very concise, and the intermediaries involved were also very efficient. The payment was also made promptly. The only thing is that there were quite a few intermediaries involved in contacting me, and I wonder if this could be improved.

July 16, 2026

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