ATIPICI Reviews 344

I don't recommend you to buy from their website. I ordered a pair of shoes from their shop with the number #63290, after 2 months I still don't know where are the shoes. I have written many of emails to them, but they never responded to them.
Updated:
I bought them with the delivery to Spain.

I ordered a pair of Nike from their website for 75€, order number 62478. They stole the money They provided me with an invalid tracking number on TNT 854175727. They never replied to my emails. TNT has no idea where the tracking number came from.
So, in conclusion, don’t use your credit card on their site. They are not legit.

Bellisima Shoes. We ordered from Germany for my 12 years old daughter with shoes size 36. all good and pretty fast in 2 Days they delivered the Paket. Thank you!!!! :)

28.01.2025: Ich habe Ähnliches erlebt: Eine TNT-Trackingnummer, die im System als „Ware wurde verschickt“ markiert wurde, zeigt bei einer Sendungsverfolgung auf der TNT-Website keinerlei Ergebnisse. Auch im Bestellbereich der Aticipishop-Website wird angezeigt, dass die Ware versendet wurde – was es umso unrealistischer erscheinen lässt, dass bei TNT keinerlei Eintragungen zu dieser Trackingnummer vorhanden sind.

Da dieses Problem bereits bei mehreren Kunden aufgetreten ist und der Shop über Shopify betrieben wird – zudem existiert sogar eine zweite Shop-Seite – erweckt dies den Eindruck, dass hier eher auf kurzfristige Einnahmen als auf eine nachhaltige Kundenbindung abgezielt wird. Diese Unstimmigkeiten werfen ernsthafte Fragen bezüglich der Zuverlässigkeit und Transparenz des Versandprozesses auf.

Ich bin daher sehr gespannt auf die Antwort des Kundenservices und darauf, wie sie erklären, dass die Ware als versendet markiert ist, die zugehörige Trackingnummer jedoch nicht registriert wurde. Es wäre wünschenswert, wenn zeitnah eine Klärung erfolgt und detaillierte Informationen zu den Versandprozessen bereitgestellt würden, um das Vertrauen der Kunden wiederherzustellen.

Update 06.02.2025 8:20:
My order was placed on 28. of January, and i got direct response that the package is on its way but the tracking number failed on the TNT website as it was of course not delivered or on its way. Now one and a half weeks later, 6. of February, i got another automatic generated mail from Atipici, that the Package is on its way, also TNT now finally shows a true response and confirms, what Atipici says. It's worse to mention that no one from Atipici reacted on my mails, as suggested here in Trustpilot's answer. i've send a message to the email address as well via the contact form on the website. But nothing happened on Atipici's side, except the automatic mail. Seems to be poor customer service as other customers reported too. i wonder why Atipici seem to take longer to respond to direct customer messages via email or contact forms compared to Trustpilot reviews. i also find it questionable that you say packages ready for delivery receive a tracking number, yet in some cases, it can take several days - eight days in this instance. That sounds like an excuse and quite unrealistic. If you are still able to respond to reviews, you should be transparent, as you yourself have stated.

Update 06.02.2025 12:30:
My order has just arrived, which makes me wonder how that's possible when i only received the tracking email from Atipici today. It seems like Atipici's online system isn't functioning properly, requiring a significant amount of manual processing. Once again, the burden likely falls on hardworking employees, who i suspect are dealing with high workloads, potentially for inadequate pay. These chaotic inefficiencies raise concerns about how well the staff is compensated. In other words, it appears to be yet another money-making operation with overloaded employees, no real customer support, and someone at the top profiting from it all.

I placed a order on the 16.12.24 ( it was a Christmas present !) Preferring a Italian company the companies from abroad , then after 7 days that means on the 23.12.2024 i received a e mail telling me that the product is not on stock !!! 7 days to understand that a product is not on stock anymore , and now i am standing here without Christmas present THANK YOU VERY MUCH !!!!

Good quality product - nice price - very fast and careful shipping. I recommend the company. You can definitely order.

Can’t understand the bad reputation.
I just ordered an awesome jacket from this shop and they delivered very fast to germany.
I highly recommend this shop.
Thank you guys!!

I live in Germany and I got my delivery within less than 1 week. The product is ok; A little bit big for a L size but this is how it might be.

my order came very fast from italy to germany...after 3 days i have the shoes..the problem now..i receive the shoes withaout the original box and i dont know why..this box is different from the original

Honestly i came in the shop with one of the best employees to greet me into their shop, and i decided to make a purchase from your shop primarily because of the exceptional service provided by one of your employees, Sara. Her friendly demeanor, extensive product knowledge, and willingness to assist me in finding exactly what I needed made the entire shopping experience enjoyable and seamless. Sara's professionalism and dedication to customer satisfaction are commendable, and her efforts played a significant role in my decision to buy from your store. She is one of a kind and i couldn’t be as honest as i just was,
Thank you so much Sara.
Will come again.

If you want low quality products and terrible customer service then this is the spot!

Customer Service disponibile e reattivo.
C'è stato un piccolo inconveniente con la consegna, ma il team Atipici ha prontamente risolto il problema.

I placed a order for Nike Air Max that were already sold out everywhere and I found them on this website on Sunday and on Thursday I had already received the shoes from Italy to The Netherlands. I can absolutely recommend this online shop!

I also requested for a track and trace code which I received. Great service!

Very awful experience with this shop! I ordered a pair of shoes (and paid for them) in the beginning of April, there was some problem with transportation but they wrote me it will be fixed ASAP. Now it's June and it's more than two weeks since they stopped responding to my emails! I have been waiting more than 2 months for my order. I want it to be delivered or full refund! But their customer service is playing dead...

Perfect store,perfect service,extremely professional staff!!!Stefano,Greta e Edoardo are great!!grazieee ragazzi!!!