Atlas Editions UK Reviews 

All went fine from first activating my collection however I am very soon due to move away to University and thus had to cancel my collections due to financial reasons meaning I could not afford to keep the collection active. I had initially paused the collection since there was absolutely no option for me to cancel the collection and I had paid any invoices left. Thinking it was done and dusted, I had a very angry family member confronting me about this order a few months later (due to me going to university it didn't look good having models arrive) - I logged back into the website thinking my account had been cancelled since I had specifically emailed months in advance of these parcels being sent to cancel and had absolutely no response what so ever, and discovered the collection was active and I have 2 invoices to pay! After reading many reviews on this website it all makes perfect sense and I will NOT be inconvenienced anymore by running around for someone elses mistake. I gave plenty of warning and I've already had a lot of hassle for these packages. Not happy what so ever! - That being said, they cannot be bothered to respond to my email but can quite easily demand funds from you ? Appalling. Absolutely nowhere to tell me as well where and how I am supposed to return these items.

Just called Atlas about my refund....was told I won't be credited until the item is received and allow 4 weeks as based in Switzerland. An item I didnt order! Awful doesn't describe!

Like so many folk on this review site, I bought their introductory offer - from the Heritage Teddies collection in this instance, and when I paid the bill I cancelled my subscription, but since then two more bears have arrived with a bill for £35.00 approx. These items I don't want, I have sent several Emails via their website which have all gone unanswered, I've sent several messages via FaceBook but the answers don't reflect the questions asked. I've tried phoning them, but the operative is too quiet to hear (I am a little deaf, but don't usually struggle on the phone),when ask her to speak up; all I get is 'customer number please'.
Yes, I can send them back, but where to, and why should I pay postage when I didn't ask for them in the first place!!
These guys are a total disgrace, I've used them previously and was very satisfied, what's happened??
This is my final attempt to sort things amicably, if this fails I am going to contact trading standards!!

Update - 'reviewer contacted ' -
I had reply suggesting I phone them again, no answer to any of the other questions!! Very unhelpful!! Getting very hacked off

Update 2 - Tried to phone, but apart from the recorded introductory speel, unable to connect to speak to anyone! Visited Citizens Advice website and got an 'unsolicited goods' letter as a template, added a few lines and then sent it registered post! Watch this space!!??

and aonther one arrives You have been told by website phone email and review STOP STOP STOP and just incase you dont understand STOP STOP STOP but still they come a tractror this time well you guys have been informed We bwill not be paying for any of these unwanted parcel please arrange collection

been contacting atlas for months now trying to get an invoice right. i cancelled the order and they confirmed it, the following week i receive 2 more models which i do not want, tried to return them but cannot send parcels 2 a post office box. please will someone tell me how i can get these models back

Yet again I've received a invoice saying now I owe you £ 65 for 3 items 2 were sent back and one from March which as been paid I have reference number for it I'm getting really fed up of this now if not sorted I'm taking this further you said 3 times you were sorting this out obviously it goes in one ear and out the other close my account and stop sending me invoices for stuff which as been sent back and paid for what kind of company are you kids could run it better ..4th reminder ridiculous

They sent me to model tanks wich i didnt order..rang them told them about theyr mistake and they sent me a code 2 tatke 2 post office 2 return said items free of charge which i did at least 3 wks ago..yesterday i had letter from them saying i owe x ammount wich i dont i owe them nothing,tried ringing them 4 times today when i am prompted to press 1 to speak to an advisour it gets cut off straight away..

Go elsewhere.
Customer reference number: 31821337
Appalling customer service can't even find am email address to write to! No one answering calls.

I ordered 2 jaguar cars from yourselves and informed the member of staff who placed my order I didn't want anymore than the 2 I was ordering.

I have since been sent 2 more which I did not order nor ask for as I stated when ordering I did not want any more.

I have tried everyday for the past 2 weeks to speak to someone and No one has answered my calls after waiting for over an hour each time the calls have been ended from your end.

Please contact me to arrange collection of the 2 cars I have been sent thanks.

Pauline.

Hi at last you answered my question Atlas edition yes I would like you to stop sending me dinky toys and you need to sort out my account as I received a payment reminder which I've already paid for the March 1 I paid through CCS collect and have the reference number and for the may 25 I was on holiday my postman sent it back as instructed by me as I wasn't here to receive it please sort this out as I owe nothing my Atlas edition account number is 30850864 thanks Rebecca ball

I have not to bad service in theale past from atlas. It is only until recently when on online account a model keeps changing day be dispatched. After first 3 changes I called them ask what was wrong. Was told this shouldn't be happing and be looked into. This was a few weeks ago since then the date changed again. Have just gone to check online account and it won't load up. Now very confused.

Worst company I have ever come across kept putting me on hold then when I rang up they told me I owed money for a doll I never received and when I told them this they said I had been blacklisted and needed to talk to css for £26 something then once that was paid they would not give me my account back and I would have o restart my entire account and collection even though I had put my collections on hold with them as I was made homeless and so was waiting to get money coming back in before I could pay once I had paid which shows on their system they still accuse me of having a product I never recieved and changed the amount from £26 to £19.99 this is rediculous and just makes it clear as other reviewers have stated this is one of the worst companies to have customer service ever.

Earlier in the year I ordered a die cast car for my grandson. The cost was £1.99. The car eventually arrived and I forgot about it. I was certain that I had paid for this item. I never received an invoice for this item. A few weeks ago I received a letter from the debt collection agency, ccscollect, demanding £19.99 and stating that I had ignored three previous letters from them. I have NEVER received a letter from them, let alone three. I contacted CSS who informed me that there was nothing they could do. They also said that I hadn't paid for other items that I had ordered. I never received any further items because I did not order any!

After a lot of waiting on the telephone, and a lot of calls, I finally got through to someone at Atlas. I explained the situation to them, including the three letters I never received, and the so-called order I never made.

The person I spoke to eventually said that I need only pay the original cost of the car, i.e. £1.99, as I told her I was prepared to go to court rather than pay the amount allegedly owed. This was a matter of principle.
Because I wanted the whole business over and done with I sent Atlas a cheque for £1.99, as agreed. This was sent by post on the 31 May.

Today I have received another letter from CCSCOLLECT, demanding payment again, despite being told by the Atlas staff that they would inform CCSCOLLECT, and ensure that my name was removed from their 'blacklist'. This obviously has not been done. When I spoke to the two staff members at Atlas they were unable to transfer my call from one telephone to another, even though it was the same number and in the same office! Words fail me.

I have been trying to ring both CCSCOLLECT and Atlas again this morning, but was just kept hanging on the line for ages. I eventually hung up.

I understand that Atlas are not taking any further orders. My recommendation to any prospective purchaser is to go elsewhere. Atlas are a disgrace and have no idea what 'public relations' mean.

My worry is that my name will be blacklisted and any future credit I may seek e.g. for a car perhaps, will be refused for the sake of £1.99.

How much has my 'case' cost Atlas for the alleged non-payment of £1.99.

I am now considering asking for financial reimbursement of telephone calls, time, and stress. What are my chances of receiving anything from this despicable company?

I have never had an issue with this company, having ordered quite a few of their products. I don't think people read the leaflets properly and end up getting confused. I was sorry to hear that they are discontinuing their mail order business as I used it several times. Their products are good quality and are as good as many of the major manufacturers.

Asked for a return address 4 times to send back models that I didnt want. Only wanted a few of the early ones and wasnt interested in the others. Customers service is laughable they just fob you off with poorly translated standard paragraphs. Do you want your items back? Because Im not paying for things I dont want and you arent going to get them back until you provide a return address. I was supposed to get 14 days to return unwanted items but you make it impossible to return anything.

Company sent my 87year old Aunt a debt collectors letter for £19.99 to the dementia home in which she is resident. Customer services refuse to answer my emails. How this company is allowed to get away with these practices beggars belief !!!

I can't access my online account, I type in the correct email and password, but get a error message or "incorrect email or password" I try to reset my password but no email is sent to reset, I try to set up a new account and I get an"email already registered" message what is going on Atlas Editions? I need to pay and I don't want any threatening letters..

DO NOT BUY FROM THIS COMPANY. Dreadful customer service with staff who do not or pretend not to understand written English. I signed up to the British birds collection for my 97 year old mother who is very fond of birds. To cut a long story short in our last delivery we were expecting a blue tit and got a woodpecker. I returned the woodpecker as instructed by Atlas who eventually advised they had no blue tits. I had already paid for the blue tit and advised I wanted to cancel the subscription. They are now telling me that there is no credit on my account. So they have taken my money and I have no goods.

I sent for a free dinky toy offered in the sunday mail by atlas editions.I have now been sent a bill for fourteen pounds and 99 pence plus five pounds admin charge from a dept. collection agent. i have no ychoice but to pay or it will affect my credit rating Is there anything i can do as I am
now affraid they will send me more items from these con merchants.

I

I received a teddy bear by post which I neither ordered nor desired I have no young children in my family.
Since it appeared I had to pay to return the item I kept it in box and assumed if I heard no moire I'd just donate b to charity. Following this I received repeated unpleasant demands for payment and am today paying a debt collection agency £19.99 for an item I never ordered as I find the terms in the letter extremely upsetting.
If you reply by telling me that I did order this item then I can only say I was totally unaware and was therefore duped into it.
Your sale methods are a disgrace You should be ashamed
I would much rather donate this money to charity than have to pay a company like yours

"WOW" that was a bolt out the blue that Atlas Editions were going to have a big shuffle with they parent company and have stopped taking orders.............well Atlas editions I'm going to help you out,!!!!!!! before you re-shuffle to much contact a Mr. Spencer Cooke whom I would class as one of the most knowledgeable persons that knows about die cast. I would think spenny would jump at chance of putting "positive" input on die cast items.Any info you require just ask..........a very saddened collector