Atlas Editions UK Reviews 

I got a letter for payment months after I cancelled goods finally got through on the phone after basically being told I had to pay reluctantly paid then months later got threat of dept collection agency gave up trying to get through on the phone wife panicked she's pregnant and doesn't need the stress paid again just to settle her yesterday got another letter demanding payment and surprise can't get through on phone I won't pay again they can take me to court I have bank statements showing payments. I'm wondering if the rude staff wear masks at their desks because I've definitely been robbed

I also had e-mail from CSSCollect regarding unpaid bill Never had any contact with atlas editions for over a year and no reminders or any other contact to say I owed them money Their call centres are a joke as all they can tell you is what they cant do Why can we not speak to someone in Uk about this

I received a letter demanding £20 from a collection company yesterday, for an item I bought for £1.99 several months ago...and paid for it !!!!!!! There has NOT been any reminders..postal or otherwise. I suggest that someone gets this sorted, Its a total disgrace and if that's how Atlas Editions makes its money it should be ashamed.....I consider this a scam....and if its not sorted 'post haste' I WILL take this further,

I have today received a letter from CCS Collctions claiming I owe £14.99 +5.00 admin apparently having sent me three reminders!
I did order a Vulcan bomber for my father and paid from memory £1.99
I tried telephoning but after holding for 5 mins on two occasions turned to the e- mail on their website.
Three times I filled in the details and three times on prsssing the return key to give me more space to write details,the whole e-mail deleted.
I did finally manage a short e-mail giving them my contact details and asked to call.
If I had received one letter I would have called to find out why I owed this.I most certainly did not receive three!

I bought a pocket watch last year and paid by cheque, I received a letter this morning from a ‘recovery’ company demanding £19.99 ( the watch only cost £2.99 . If there had been a problem with payment, why wait almost a year, I bought it March 2017! I have been trying to contact their customer service, I have been waiting for over 25
minutes so far, listening to the worst hold music you have ever heard. I will update you if I actually manage to speak to a human being.
Finally spoke to Grace, gave her my order number and explained I paid the princely some of £2.99 last March by cheque, she said “it’s okay, we have your payment, just ignore the letter” btw I waited over half an hour for the phone to be picked up...just as well I knew when I’d paid it.

My Honest Opinion On Atlas Editions Well Where To Start , There Customer Services Can Be Brilliant BUT You Can Also Get People From Customer Services Who Are RUDE and IGNORE Your Messages , Also Some Think At Times They Can Be SARCASTIC To There Customers . But On The Whole Atlas Editions Can Be Very Good , As I'm A Loyal Customer To Atlas Editions I'd Like More Respect For There Customers , There Collection Of Models Are Fantastic , BUT They Do NOT Help When It Comes To Questions On Collections . For Example " I Asked Which Ship I Was Going To Receive Next And They Couldn't Answer Even Though It's Shipped From Them Directly " . But I Do Like Atlas Editions , But It Needs WORK on There Customer Services And Also If You Have Any Questions . So I Was Going To Rate Atlas Editions 5 Stars BUT I'm NOT Going Too , As There Customer Services Can Be Poor I'm Going To Give Them 3 Stars , Due To The Fact Of There Customer Services On Rudeness , Sarcasm and Information On Collections . I Have Nothing Against Atlas Editions I'm Just Giving You My Opinion .

Hello, I have just had a shocking experience with Atlas Editions, bordering on criminality! I considered ordering a pocket watch this Christmas and spoke to a sales person at Atlas Editions. I was not happy with the sales pitch so I told the sales person that I no longer wanted the item and not to send it to me. I received the item today (11.01.18) in the post, demanding payment. I contacted Customer services and spoke to a very rude lady, who gave her name as Grace, and explained the situation. She talked over me, demanded payment, warned me to make payment and then hung up on me. This is unacceptable and breaches the law and ethics of consumer trading. I want this situation rectified and Grace to be dealt with for her rude manner. Oh, and unless you are buying something, it is very hard to get through to these people on the phone line - you wait ages. This is just a con to force people to pay for something because it is too inconvenient and costs you more to return the item. I don't want the rubbish pocket watch...come and collect it!!

Normally I'd praise them to the hilt but their service lately has left a lot to be desired.
I forwarded an advertising mail to my wife as a hint for Christmas and she clicked through to by two collections as presents. In clicking through she changed the email addresses, owner's name and password to, as she thought, create a new account for herself.
When the goods arrived she tried to log on to pay and cancel further models but failed so did it via the postal forms.
Several times she tried and failed to check the account, mentioning it to me in the process, and I logged on to investigate another collection. I had to change the name back to my own but everything else was normal except for the two collections that were supposed to be a Christmas surprise and which I cancelled.
After several weeks of attempts and failures to buy a tank collection and to resolve my wife's payment issue, I checked in early Jan that her payment still hadn't been taken and relented to pay for MY CHRISTMAS PRESENT and order my tanks. I instantly got email confirmation of the payment and the order.
Checking her bank account a few days later, my wife found that her payment to Atlas had been taken just after mine. Further complaints and messages revealed that I had ordered a single tank over the phone and a set on line and both were paid for.
I've never rang them, don't want 2 tanks and have no idea what game they are playing here, but I don't like it and will be VERY careful about future offers and will NEVER RECOMMEND them again to anyone.

I am puzzled with some of the poor reviews I've read on here (unless there is of course two Atlas Edition Companies??) Regarding the Atlas Edition Company that I have dealt with are great, Brilliant Models, Super Delivery, Helpful Polite Customer Service Staff and No Problems or Waits when Ringing them. Thank You Atlas, Kind Regards, David.

i try to cancel a collection but they still send me items i don't want. i change my address to another country but it seems they don't understand. sending back the unwanted items is not free and i can't ask anybody to do this for me!! and also i receive threats if i don't pay items i don't have!!!
The worst unacceptable experience, unreasonable and rude conduct.

Great service from Atlas as always! My latest model arrived in the post sadly damaged.. as soon as I spotted it I contacted them via Facebook! Reply stright away from A nice guy called Jack! He arranged a new one to be sent out and said I can keep the damaged one.

He answered my questions about the range and was very helpful

Thanks very much

I went on line to order for the first time. .no confirmation of my order just a bombardment of messages saying order now this item that item....they get your information and battery you with unscrupulous sales tactics !!!! STEAR WELL CLEAR. THEY SHOULD BE SHUT DOWN BY MY OPINION

Atlas editions should allow you buy the one item only. Then to be offered a future contract to buy more if a collector. Nobody should receive threats as a result of a £3 introductory offer. These type of offers are found in newsagents but there you have the choice to go back and get the next issue.. I am disappointed that I cannot risk ordering from a company that doesn't listen to its customers.

sounds like the time share problems etc. obviously some sort of scam. too good to be true? think i'll give these guys a miss. thank you for the reviews. thought i'd check em out first. glad i did!

I have been dealing with Atlas editions for several years now and have never had any problems. Quite the contrary in fact. Any issues have always been dealt with highly satisfactorily over the phone by the friendly team at customer services. I do not normally write reviews, but felt compelled to do so to try to negate the overwhelmingly (and in my opinion, unfairly) negative comments. And no, I do not work for Atlas Editions! In my experience, if you, the customer, honours your side of the agreement, ie retaining and paying for anything you like, and returning anything you don't, as well as cancelling unwanted collections, Atlas will be fine to deal with.

My elderly father has repeatedly been sent an invoice for goods and is unable to get to a post office to return anything. Please close his account with immediate effect and refrain from sending anything further. I have tried to contact your offices several times, but the number cuts off. Please contact me if you require anything additional. Thanks

Still no reply from customer shambles, had to pay debt collector £20 for something I haven't ordered, nothing was delivered.
If it had, I would have returned it, I wouldn't accept & pay for something they send out of the blue.
No reply on here and no replies to emails. Basically Atlas are accusing me of theft.
THIS COMPANY IS A DISGRACE.

I ordered the Aces of the Air Pocket watch for my Fathers 90th Birthday. The first watch arrived OK bot now I am being hounded for payment of the second watch in the collection which was never delivered. I have written to you twice to explaim this but my letters have been ignored and now I have received a 3rd overdue reminder.
I am disgusted with the service received and I am considering taking legal advice

Used Atlas for just over a year now and never had an issue, models have always been delivered within the given time and staff have been polite and friendly with any queries I’ve
had.

This is for the Queen Elizabeth liner which is a farce in one respect. The dear thing does not scale out like the others. The original liner was 12ft longer than the Queen Mary but the model is much shorter. About .75in. short of the correct length. I suspect that whoever is responsible for scaling these things used the Queen Elizabeth 2 as the basis for this one. Not good Atlas. Otherwise the model was fine but next to the Mary and the Normandie it does not look right as it should be longer than both.