Atolyestone Reviews 

274
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the exceptional customer service, noting that issues are handled courteously, promptly, and without hesitation. Many appreciate the professional and friendly team, who are communicative and responsive, making the overall purchasing experience pleasant. Reviewers also praise the beautiful craftsmanship and unique designs of the products, often mentioning the impressive packaging and attention to detail. However, some people were dissatisfied with product quality, reporting issues such as damaged or poorly made items, and concerns about materials not matching descriptions. There are also complaints about delivery delays, missing items, and a lack of communication regarding order status, leading to frustration for some customers. A few other people also felt that customer service was unsatisfactory, with experiences of unhelpful interactions and a lack of follow-up after promises of resolution.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with some reviewers praising the beautiful... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the beautiful craftsmanship and unique... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and prompt... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and secure... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the great follow-up service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is not to praise the beauty of the product we purchased, even though it is beautiful. It is to praise the exceptional post purchase customer service we received after having a small issue... See more

Company replied

Rated 5 out of 5 stars

I bought Atolyestone's evil eye pendant. It looks absolutley fabulous. It is striking and looks so good. It is light but i feel that is what you want for a pendant. I had a slight issue with postage b... See more

Company replied

Rated 5 out of 5 stars

Beautiful packaging and amazing customer service. Ordered to France and everything arrived safely. Also it’s beautiful how they pay attention to details on the pieces. Thank you

Company replied

Rated 5 out of 5 stars

Really fine products shiny and clean, their communications is excellent, very friendly and supportive. professional team and they know their products. Of course will deal with them again and again.

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Here at ATOLYESTONE we reinterpret the traditional high-end jewelry. Shop for all handcrafted designer fine jewelry. We offer free delivery worldwide!


Contact info

3.5

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.5

All reviews

(274)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

What a excellent company,I ordered a…

What a excellent company,I ordered a ring for my chap and unfortunately it was too big ,from the start the help team replied straight away, and were most helpful in every way. So much so I returned the very nice ring ,but upgraded to a much more expensive one and right size .The new one arrived and was a perfect fit ,came in the most wonderful box gift wrapped .I would highly recommend this company.

July 1, 2021
Unprompted review
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Rated 4 out of 5 stars

Good Customer Service

Placed an order, and the next day unfortunately canceled due to changing my mind prior to dispatch of my goods.

Prompt support from the customer service team.

June 3, 2021
Unprompted review
Rated 4 out of 5 stars

For this price

For this price, I would expect a more personalized approach to the client. They replied quickly to my e-mails, the package arrived exactly on the day they announced it would come, but the whole process was very dry. I wanted them to include a congratulatory note on the birth of a son, but this one has not appeared. There are so many
independent artists and designers who treat clients as friends.
The product looked like on the website, but the lack of a personalized service discouraged me from buying another one.

December 8, 2020
Unprompted review
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Rated 5 out of 5 stars

Loved the bracelet

Loved the bracelet, third one I have bought and it comes beautifully wrapped, delivered quickly, excellent quality product, super service if you need any help they are with you very quickly to sort out any problems or questions that you might have, I would recommend this company and I give them 5 stars and a bit more

October 23, 2020
Rated 5 out of 5 stars

Very Satisfied Customer

I bought two amazing beaded bracelets from here a couple of months ago. Sadly one of them snapped and the other got badly stretched while I was playing with my dog. I bought some 0.8mm stretch cord, collapsable needles and some GH rubber cement off eBay with the view of trying to repair them myself. Well let’s just say it’s far more difficult and fiddly than one might think, regardless of how many YouTube demonstration videos you watch.

So I reached out to Atolyestone client support for help and received a reply from Nathan to send them back with printable returns form.
No word of a lie I posted them tracked next day on Tuesday & received them back cleaned and fully repaired on the Friday! Absolutely fantastic aftercare and five star excellent rating truly deserved.

Thank you so much and I look forward to buying more bespoke hand crafted jewellery from you in the near future.

February 7, 2020
Unprompted review
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Reply from Atolyestone

Dear Steve,

Thank you for taking the time to give us your feedback and we are very happy to see you are happy with our services.

We will keep trying our best.

Rated 5 out of 5 stars

Excellent service had to exchange an…

Excellent service had to exchange an item for another size and they kept me up to date on delivery and sent the new product straight away and got it the next day, the product itself is amazing and great quality.
Would definitely buy from again and plan to in the future.

January 4, 2020
Unprompted review
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Reply from Atolyestone

Dear Raja,

Thank you for your review. We are glad to hear that you are happy with our services. We hope you enjoy wearing it.

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Rated 5 out of 5 stars

Well made

Very nice bracelet and amazing customer service.

November 16, 2019
Unprompted review
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Reply from Atolyestone

Dear Thuy,

We are delighted to see your 5 star review. Thank you for your valuable custom and for your very kind comment.

Rated 5 out of 5 stars

Very satisfied with the bracelet

November 9, 2019
Unprompted review
Atolyestone logo

Reply from Atolyestone

Thank you for your feedback and we are very glad to see that you are satisfied with our services.

We will keep doing all we can to keep up the standards.

Rated 5 out of 5 stars

The bracelet is beautiful

The bracelet is beautiful! Looks just as described. Craftsmanship and detail are definitely worth the money. I would recommend this for a special gift. shipping was timely and accurate.

November 8, 2019
Unprompted review
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Reply from Atolyestone

Thank you for your review Tracey. We appreciate your positive feedback and we will do all we can to keep doing our best

Rated 5 out of 5 stars

Simple is Good exelent service in…

Simple is Good exelent service in quality product.

November 7, 2019
Unprompted review
Atolyestone logo

Reply from Atolyestone

Thank you for taking the time to give us your feedback and we are very happy to see that you are happy with our services.

We will keep doing all we can to keep up the standards.

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Rated 5 out of 5 stars

Excellent

Amazing service, quick shipping and the product is beautiful! Very satisfied!!

October 19, 2019
Unprompted review
Rated 5 out of 5 stars

I highly love the services from…

I highly love the services from atoylestone, if anyone wants to buy from them, just go ahead and buy it. The quality of the products are beautiful. Before that I bought a custom made item, but actually it was my fault that I gave the wrong wrist size inches. The return policy and exchange policy is custom made items are unable to exchange or return and the exchange item charge is 20euro if no wrong, but they gave me a chance to return it for free, therefore I was willing to pay for the shipping fees. Very good services from atoylestone.

October 19, 2019
Unprompted review
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Rated 4 out of 5 stars

Great looking bracelets

I bought 2 bracelets for me and they are great. My friends are complimenting me and asked from where I bought them. The bracelets look exactly as they are shown in the pictures. The shipping was very fast. Delivery took 6 days.

September 25, 2019
Unprompted review

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