AtoZ Catering Reviews 

230
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A-Z is absolutely outstanding! Working with A‑Z has been an effortless experience from start to finish. They’re consistently professional, incredibly helpful, and always quick to get t... See more

Rated 5 out of 5 stars

Great service easy to order online and delivery very good as they contacted before to let me know it would be a day later which meant more to me than anything else communication very good I would defi... See more

Rated 5 out of 5 stars

I always use the online service and never have been let down. The goods are ready and waiting for me to collect. This makes my operation run smoothly and working with AtoZ is an absolute pleasure! H... See more

Rated 5 out of 5 stars

A to Z Catering Customer Service is the best! They have been my supplier for years and the delivery men are very polite and helpful. Seyit is always in hand in case there is a problem he solves it rig... See more

Company details

  1. Online Food Ordering Service

Information provided by various external sources

Major supplier of quality Frozen & Chilled, Groceries, Beverages, Catering Equipment and Cleaning Materials.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

230 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(230)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 2 out of 5 stars

Poor App

Poor App. It will always show different or various product and not never what you looking for. Communication levels are also poor and the order receipt in the email need clarity and professional look.

June 1, 2020
Unprompted review
Rated 1 out of 5 stars

Stay way! Poor Customer Service & Poor Android App & Website!

The only positive side of this company is the prices, and the lovely guy that delivers the stock for them in my area, other then that, the customer service is rubbish, and so is their Android app, which is slow and crashes at best, their website is just as bad, you login to view the order details and there are no details when you click on the details link next to the order number, I have the unfortunate pleasure of speaking to their customer service over the phone, and its like you are talking to your "chavet" mate down the pub, no care for the customers what so ever, recently two times there were missing items to the order, and no one bothers to process the refund for the difference, last time I spoke to the I was told that someone from customer service would call me back, this was on the 12/05/2020, today is the 28/05/2020, and no one has called me, I phone them back only to be told the same thing, that someone will call me back... I am very disappointed! the refund should be processed automatically when the order is checked and loaded on the van/lorry, they know the missing items at that point, they should process the refund then, although their website usually tells you if an item is out of stock, so if you are able to order it, you should receive it!

PS: The brands of the items shown on their website are changed most of the time by them without warning, I don't want substitute, but the send you what they want, without talking about the fact that some of the items have clearly been opened and taped up again....

May 28, 2020
Unprompted review
Rated 5 out of 5 stars

10 stars

The quality of products is brilliant and very tasty, I have ordered for myself and my parents due to online supermarkets not having any delivery slots. it’s brilliant value for money. Excellent service , very professional and the delivery service is 100% 5 stars the drivers that deliver are so friendly and polite they do a check list and mark everything off the invoice with me. It’s not a case of here’s your order goodbye they really care.

A-Z are fantastic 5 stars even after this pandemic is over I will continue to shop from them 🌟

May 10, 2020
Unprompted review
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Rated 5 out of 5 stars

Great Service.

Great service. Delivered on time by very polite delivery men. Who were considerate of Covid 19 and tried to help as much as possible. Man in customer services at the office was quick and efficient in an immediate refund as an item was not in stock for delivery.

April 16, 2020
Unprompted review
Rated 4 out of 5 stars

Delivery rectified

One item didn't arrive but AtoZ sent it a few days later.
Much appreciated.

April 15, 2020
Unprompted review
AtoZ Catering logo

Reply from AtoZ Catering

Hi Clive,
Sorry to hear that you have had a bad experience, we have tried to call you on a few occasions but no answer. Unfortunately due to high demands on some products we had to reduce quantities on some orders to able us to provide the products to a larger amount of customer. The remaining 2 packs of the yeast you have ordered will be delivered on Friday 17th April. Please contact us should you require any further assistance and thanks for your custom.

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