Atropa Blood Clinic Reviews 

71
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I would give a minus result if this was at all possible. My wife had blood test taken over a week ago, no results received and its now 13th June. Cannot get hold of Atropa by phone, we have tried... See more

Rated 3 out of 5 stars

Staff onsite very supportive. Would rate them higher if possible for individual reviews. We had two tests which which were somewhere lost by either : atropa, the courier, or the lab - it was imp... See more

Rated 1 out of 5 stars

Covid test is absolutely diabolical how do you get a positive test but then four negative test’s 🤔 snotty nose women who does testing three different people she was rude too! Her customer service is... See more

Rated 5 out of 5 stars

After being let down by Boots for my Covid fit to fly test when they lost my swab I needed an urgent test to allow me to complete Australian documentation to allow me to fly. I checked Atropa's we... See more

Company details

Written by the company

Striving to make private blood tests as affordable, painless and hassle free as possible. Removing the stress, discomfort and wait that you could have at your GP practice. We work with the community, corporate industry and elite sports teams. Our clinic is based on National Avenue in Hull, and is available for pre-booked appointments only.


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2.7

Poor

TrustScore 2.5 out of 5

71 reviews

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2.7

All reviews

(71)

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Rated 2 out of 5 stars

paid 225 for a 24 hour result which is…

paid 225 for a 24 hour result which is a disgusting price, when abroad we pay less than 50 to which I've had +30 PCR's, get a result in 12 hours and on website to download in 18hours, I had to call 6 times and leave 4 messages before someone answered me and a result sent after 32 hours. then a quite disappointing result format, no bar code or QR code just an unprofessional word type document.

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very well organised, efficient and capable, friendly staff, I can fully recommend this establishment for test procedures.

July 12, 2021
Unprompted review
Rated 5 out of 5 stars

Professional, helpful and patient...

All members of staff were very professional and helpful at the clinic itself and on the telephone. Living abroad (Switzerland) my wife and I had a few questions to ask (probably daft ones!) over the telephone. Each and every time we received patient, clear and professional feedback. Thanks to all at the Atropa Blood Clinic. Mike & Lynne Harrison

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic a super friendly service

Fantastic, and a super friendly service. I was quite concerned about having my throat scraped, as I had tried it at home and failed. But the nurse put it me at ease and everything was over in a jiffy. I couldn't recommend them more highly.

June 13, 2021
Unprompted review
Rated 3 out of 5 stars

Attention to details

The customer service and service itself was perfect however after my covid test was performed the wrong date was put on my certificate which resulted in a problem for me when I had my flight the next day. Although this issue was resolved there should be more attention paid to details

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service,

Excellent service,

Best test taking technique I've had, made it was easy and painless.
Results arrived quickly, will use again if needed

May 4, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish. i arrived early for my PCR Covid test and was fitted into an vacant slot that hadn´t been taken up on. I stressed about my results not being available for 48 hours from delivery at the lab (my test was taken the night before and I didn´t expect the test to be delivered until the following day so I rang. The girl was extremely helpful but said that once the swab had left them it wasn´t possible to upgrade to a faster result. The result however ws emailed to me 30 hours after the appointment. Happy

March 20, 2021
Unprompted review
Rated 2 out of 5 stars

Check spellings of names thoroughly

The process of booking in and having the test was straightforward.
My husband's name was spelt incorrectly on the certificate.
When trying to call back, and my call logged stated that I had tried 36 tomes, we could not get through to speak to someone to rectify it. And it didn't allow us to leave a message either.
We eventually managed to speak to someone in the pharmacy, who are down stairs from blood clinic, to make them aware of the mistake and asked if someone could call us back, which no one did. After several hours, bearing in mind that my husband had just lost his father the day before, and his travel abroad to say goodbye, was eminent, I sent an email to ask if someone can call me back urgently, to resolve the issue but of course, no one did.
About 10 minutes before we were due to depart, I called the pharmacy again and got through to someone finally, and miraculously as I was speaking to that person, an email came through with the correct spelling.
It was incredibly stressful for us and so frustrating, that mistakes happen but you cannot get through via phone to get it rectified. So very disappointing.

March 8, 2021
Unprompted review
Rated 1 out of 5 stars

Worst clinic ever met

Worst clinic ever met . Covid test results after 55 hrs . Paid for 48 hrs test results. I've lost the flight and £ 2900 paid for it.

March 5, 2021
Unprompted review
Atropa Blood Clinic logo

Reply from Atropa Blood Clinic

Thanks for your review Ciprian.

Looking at the results you had your appointment at 8:34am and received your result at 18:27 the same day.

Your partner's sample had failed at the lab and we invited her back and explained that the result would be back the following morning, which you agreed with, her retest was at 12:33 and she received her result at 10:56 the following morning.

As we state on the booking form online and on the consent form the testing hours begin when the sample reaches the lab. Not from the time of your appointment. You were emailed back on Wednesday morning and one of my colleagues spoke to you on the phone.

I'm sorry to say that once the samples are delivered to the laboratory they are out of our hands and we can only do what we can to help our customers with their travel arrangements. In both cases you received your results well within 48 hours, and the issue was brought to your attention as soon as we were made aware of it.

Rated 5 out of 5 stars

PCR test

Had booked a PCR test. Went in, got it done quick within 15 minutes. Got the result in 36 hours, made my travel less stressful. The GP was friendly, and professional,made the testing process less painful.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

My appointment was quick efficient and…

My appointment was quick efficient and didn't take to much time at all + my results came in less than 48hrs which i was thankful for as i had to forward on my results to my employer before i had to fly... very happy with the service

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Pleasant

Pleasant, pain free experience, helpful staff. This was my 2nd visit and I will be using their services in the future.

February 20, 2021
Unprompted review

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