Attractiontix Reviews 

177
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Bought online and tickets were delivered within minutes by email with a digital QR code included so I didn’t need to print anything. I was able to use the ticket number to add it directly to my Apple... See more

Company replied

Rated 5 out of 5 stars

Just booked tickets for California. Booking process was easy, tickets came within minutes despite an up to 72 hours warning. As for price, incredible! I usually use a company with a similar name but t... See more

Company replied

Rated 5 out of 5 stars

The best price I could find for our Disneyland Paris tickets, website super easy to use and the ticket confirmation came through straight away. Was also able to link my tickets to the Disneyland app s... See more

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Rated 2 out of 5 stars

We ordered two Disneyland Paris tickets for the following day, and they arrived in our inbox almost immediately. Great! Then we got to the gate, and they wouldn't scan. The guy typed the numbers in ma... See more

Company replied

Company details

  1. Event Ticket Seller
  2. Amusement Center

Written by the company

• Trusted supplier for the best attractions, theme parks and tours all over the world • Advance tickets that can get you into attractions faster and easier • UK-exclusive packages that you can’t get at the attractions • In-depth guides and essential information that will help you to perfect your holiday plans • Choice in how you can contact us, how to pay and how you’ll receive your tickets • UK call centre based in sunny Birmingham • Making it easier for you to nail that holiday (or day out) like a boss


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

177 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(177)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked with Attractiontix for many…

Booked with Attractiontix for many years and cannot fault the service we have received. Friendly staff, great deals and great customer service. Would recommend to anyone wishing to book tickets.
Took a lovely Royal Dolphin Catamaran cruise in Tenerife on our last booking with this company and everything from pick up right to the end of the tour was fabulous. We received a lovely meal on the boat and there were dolphins and Whales Swimming alongside our boat all the way to Los Gigantes. Our children loved this! We also booked Siam Park, and hired a Cabana. It was a perfect day from start to finish and Siam park was amazing for our whole family.

February 14, 2019
Unprompted review
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Rated 5 out of 5 stars

Cirque - KA!

I booked to go watch KA with AttractionTix and what a show it was! The team they have are amazing and entertaining. From start to finish I was amazed.

I booked my tickets via an agent at AttractionTix and there customer service, again, from start to finish was superb! I will definitely be buying from them again!

February 14, 2019
Unprompted review
Rated 5 out of 5 stars

Hollywood sneak peek!

Ive used Attractiontix before always found it a good all round service. Did the LA Warner brothers studio backlot Tour this time on the advice of a friend. Really informative guides and a fun tour! the Batman car collection is kept here as well . Lots of sets to see indoor and outdoor sets well worth a visit

February 12, 2019
Unprompted review
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Rated 1 out of 5 stars

Fraudsters

I had booked a holiday for my daughter and boyfriend as a Xmas present to Barcelona and thought I'd get them a tour around the Nou Camp to go with it.

I booked the tour tickets from this company for £50 the pair and their website stated instant E-Tickets so I thought this would be ideal as I would have in time for Xmas.

When I purchased, a message stated that these "instant tickets"can take up to 48 hours to arrive I was disappointed so contacted the company who informed me that it would now be after Xmas before I got these.

I then contacted the company on the 4th January to state that these so called "instant tickets" had still not been received, only to be told that as I booked these tickets in my daughters name that they could not discuss with me but would chase up in the next 2-3 days.

So please beware when purchasing tickets from this company that what they state on their website is false, I have now requested a refund and will purchase elsewhere.

January 4, 2019
Unprompted review
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Reply from Attractiontix

Hi Derek,

We’re very sorry to hear that you’ve had issues concerning our Customer Service. Some of our e-tickets can take up to 48 hours to arrive and we make every effort to state this on our website where relevant.

We believe that this issue has now been resolved and that you have been able to receive and use your tickets. If this is not the case please do feel free to contact our Customer Service team on 0344 873 0070 and we will do our best to help.


Many Thanks,

The AttractionTix Team

Rated 2 out of 5 stars

No go at Disneyland Paris' gates

We ordered two Disneyland Paris tickets for the following day, and they arrived in our inbox almost immediately. Great! Then we got to the gate, and they wouldn't scan. The guy typed the numbers in manually, but nope. Please go to customer services. We waited there for about 15 minutes while the agent disappeared to fill out some paperwork, and finally came back with some new tickets. Apparently our information hadn't been sent to Disneyland. What use is it to receive tickets that are then maybe usable or not, with no way to tell? Two stars because we got in eventually, but I won't be buying from here again.

October 5, 2018
Unprompted review
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Reply from Attractiontix

Hi Dan,

We’re really sorry to hear that there was a problem with your tickets. Customer service is our number one priority at AttractionTix.co.uk.

We’d like to take a look into what happened. Could you send over your booking reference and date of booking to reviews@attractiontix.co.uk. Put your name in the subject line.

Thank you,

AttractionTix Team

Rated 1 out of 5 stars

I will never use this company again

I will never use this company again. I ordered and paid for tickets at the beginning of August to use in Dubai at the end of September.
I had to repeatedly chase-up the tickets. I finally received e-tickets for one of the attractions but not the second, more expensive one. When I chased that up, I was told by one of the team that the restaurant was closed for refurbishment so I would be refunded the money.
I emailed back to that same team member that I was very disappointed as I had ordered over a month ago. I also went direct to the Dubai hotel where the restaurant is and, lo and behold, managed to book it myself!!
I emailed back to that same team member that I had managed to book it myself and his response to me and (I assume) his supervisor was:
" hes just tormenting me now as he has my email ?? :-( ".
To say I'm disgusted is an understatement. Not sure how three emails to challenge what was not true constitutes tormenting?

September 14, 2018
Unprompted review
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Reply from Attractiontix

Hi Gordon,

We’re very sorry to hear that you’ve had issues concerning our Customer Service.

We’d like to take a look into what happened to ensure that it does not happen again in future. Please could you provide us with the following information to reviews@attractiontix.co.uk :

• Booking Reference Number
• Which tickets you booked
• The name of the Customer Service agent who sent you the email in question

Please provide your name in the subject line of the email.

Many Thanks,

The AttractionTix Team

Rated 5 out of 5 stars

Competitive prices and always reliable

I have purchased tickets with Attractiontix on various occasions when travelling abroad. Their website is easy to use and they offer great prices. Their e-tickets have always worked and there have never been any issues. Would purchase from them again.

October 26, 2017
Unprompted review
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Rated 1 out of 5 stars

My daughters ticket did not scan

My daughters ticket did not scan, as a result we ended getting in at 4 pm, we could not visit the studio park or even use the food vouchers.
Customer service did not help us at all, after 2 months i am still waiting for response.

September 11, 2017
Unprompted review
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Reply from Attractiontix

Hi Mel,

We’re really sorry to hear that there was a problem with your tickets. Please could you let us know whether this issue has been resolved yet?

Customer service is our number one priority at AttractionTix and we’d like to take a look into what happened to ensure that it does not happen again in future. Please could you send your booking reference and date of booking to reviews@attractiontix.co.uk, with your name in the subject line?

Many Thanks,

The AttractionTix Team

Rated 5 out of 5 stars

Great Company

Have used attractiontix many times (most recently for Siam Park in Tenerife) and never had any problems. Tickets were a great price and received them instantly. Would 100% recommend.

August 31, 2017
Unprompted review
Rated 1 out of 5 stars

Awful experience

We bought attraction tickets for Benidorm 2 days before we travelled. The email says to expect tickets within 48 hours so we thought great, we will have them before we travel.

Unfortunately this was not the case, so we had to chase up whilst in Spain. When ringing up, we were placed on hold for 10 minutes. We were then told that there was an error on their website and the ticket should've been £11 more. We were then asked for our card details for payment. We were absolutely aghast at this as why should we pay for their error? We then mentioned that we did not have our cards with us on holiday. This is why we bought the tickets before the holiday. We were then put on hold for another 5 minutes. When the lady returned, we were then asked if there was someone back home who could call up and pay the extra £11. I couldn't believe the cheek of them.

We were then put on hold for another 5 minutes and when the lady returned this time, we were told that our tickets would be emailed. We then received the tickets 5 minutes later.

We received no communication from them, if we didn't call them, would they have just not sent the tickets? Absolutely abysmal customer service.

August 31, 2017
Unprompted review
Rated 5 out of 5 stars

The Vouchers worked wonderfully and saved me loads of money.

Dubious at first as Attractiontix were offering Disneyland Paris Tickets for less than with Disneyland Paris directly. However, I am so glad I chose this company!!
The vouchers saved me approx.£150 with AttractionTix than with Disneyland Paris directly (£395 for 2 adults and 2 children for 2 parks for 3 days Vs £550) The vouchers were swapped easily at the booths just before entry. It all worked wonderfully.
We even got extra vouchers worth 15 Euros for the Earl of Sandwich and Planet Hollywood. They both worked perfectly too.
Will use again! Thank you AttractionTix

June 1, 2017
Unprompted review
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Rated 3 out of 5 stars

A bit twee, but fun nonetheless

I used attractiontix to organise the magical mystery tour for a group of 15 hens because it was slightly cheaper than booking direct. It wasn't the most exciting of tours, but the bus was comfortable, it was well organised and worth the money if you want to learn a few extra Beatles facts! I had 3 dropouts but attractiontix wouldn't allow me to return the tickets, so I was out of pocket by about £45 - a shame, but not a massive deal.

Attractiontix asked be for a review and when I offered them the above comment they said it didn't comply with their guidelines (but didn't give more detail than that) and said they wouldn't post it on their website...I presume because it's not all positive?! I would have given them 4 stars had they not done that.

July 6, 2016
Unprompted review

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