Audi Reviews 1,800

I bought my Audi a1 sport back from Blackburn Audi and took delivery on 30th May 2025. Their salesperson Scarlett Heys did not go through any of the controls, and when I arrived home I found I had no Sat Nav in the car. After numerous ‘phone calls to Scarlett, who when asked if I would get a Sat Nav, said ‘Yes definitely’, I was put through to Molly at Blackburn who I was told dealt with these issues. Having no success I was then referred to Audi UK. No luck there, but after sending an E mail eventually I spoke to Tahmina at their customer services on 21st July. She was apologetic, and stated the issue would be resolved and she would get back to me. I have since rung the number she left, but can only get an answer ‘phone. So sent another E mail but no reply. I am now giving up on this matter, having been passed around to so many people, after 10 weeks I have had enough. Whilst I like the car, the way I have been treated is quite disgusting. Just a load of promises, but none fulfilled. I would not recommend Audi and certainly won’t be buying a car from them again.

Health check identified work that others might have just bought. Items requiring 'immediate attention' should not be tyre on 2.5 mm tread. The legal limit is 1.6 mm over the central 3/4 of the tyre. Amongst other things brake fluid change (not included in service plan). So an additional £271 additional work that wasn't required immediately. The service rep even looked embarrassed when I pointed out the unnecessary work

I have an Audi A4 Avant on a 74 plate which I lease direct from Audi .
The on board computer decided it did not want to work anymore , so I phoned Audi Connect , after several failed attempts to correct the issue I then phoned Customer Service , this is a very loose term for this part of Audi .
They would not talk to me as I am not the registered owner ,they are !
So I contacted my local dealer who booked it in , whilst on the phone I was told I may have to pay £125 as payment for the diagnosis oh and if I want a courtesy car that was £35 , it is less than 12 months old , and i will point out the dealership did not charge me .
Well the problem was finally put right ,but after 20 days of not having the use of the car I am paying for , so you have to register a complaint and this can take up to 8 weeks for them to come back to you .
The car is a lovely drive the organisation is very very poor ,I f you can put up with that go ahead and buy one , I on the other hand , if I could get out I would .

Audi Harold Wood garage failed to do MOT, didn't want to refund money. No quality check of the service which was performed very poorly by very unqualified technician called T. Nobody bothered in the garage that I complaint about the service. I had to file it with the Audi Group who said we can't do anything because Audit Harold Wood garage is independent from us (FYI they are certified Audi garage). Hence, Audit Group doesn't take any responsibility for companies caring their name. Nobody gave a shit, my MOT was not done but only marked as done. I reported them to DVSA to strip them off of the MOT license. I will never buy Audit car again.

RS3 rejected under finance as faulty within first 2 weeks. 3 months later, still having issues and no one at Audi Sheffield wants to contact me to discuss. Shocking service.

Suffered electric motor failure on an Audi e-tron less than 4 years old. Audi has completely refused any help because their pitiful warranty only lasts 3 years. Not remotely good enough for a car which was priced at nearly £100k when new. Absolute insanity.

I will never touch Audi or any VAG brand again.

I purchased a car from Audi Leicester, we walked in and we were greeted by Amar. He was super friendly and didn’t make it feel like a sales pitch, Amar asked me what I was looking for and within about 10 minutes had found a car that was exactly what I’d asked for! Amar brought the car to me whilst on my lunch break so I could test drive it which was really convenient. Amar was so informative and transparent, any questions I had Amar was quick to respond! From start to finish the service we received was absolutely faultless and I would recommend Amar to anyone visiting the Leicester Audi branch! If I could give more than 5 stars I would!

Deep dissatisfaction with the service I received at Audi Erdington, which fell far below the standard I expected from a brand that claims to value premium customer experience, integrity, and inclusivity.

From the outset, the sales process was riddled with poor communication and misleading information. I was sold a service plan under the impression that it was included with the purchase of my vehicle, only to later find out — after chasing for clarity — that my vehicle was not even eligible for the plan. This is clear mis-selling, and not only is it unethical, but it also shows a complete disregard for transparency and the trust customers place in your brand.

To make matters worse, the general attitude of the sales staff was dismissive and unprofessional, lacking the courtesy and attention expected in such a setting. One individual in particular, Sophia, demonstrated a clear lack of basic customer service and people skills. Her tone was often abrupt and condescending, and rather than offer support or clarity, she came across as indifferent and unhelpful — adding unnecessary stress and confusion to the situation.

What is most concerning, however, is the underlying prejudice I experienced during my visits. As a person of colour, I was made to feel unwelcome and judged. The overall behaviour of the staff — from lack of engagement to subtle yet clear dismissive body language — left me feeling extremely uncomfortable. It’s disheartening that in 2025, a global brand like Audi would allow such a hostile and unwelcoming atmosphere for customers from minority backgrounds to persist within its dealerships. No one should feel out of place or less worthy of respect based on their ethnicity.

Audi claims to stand for progress, yet what I experienced at Audi Erdington felt like a step backwards. I urge senior management to investigate the practices at this branch, provide proper training on diversity, inclusion, and ethical sales, and ensure that no future customers endure the same treatment

Had a fantastic experience with Audi Wakefield and Charlotte was fantastic with us providing uswith update on progress throughout. Car A3 is a great car more than what we expected.
If you need to use Audi Wakefield ask for Charlotte amazing person and customer care/Service 5 🌟

I have an Audi Q5 I must say it’s a beautiful car to drive.
It’s just had it’s second service that was on the service plan I took out when I bought the car, and was informed that the break fluid had to be changed in case it had moisture in it, at an extra cost of £80+ I did ask if it was tested for moisture and told No! (Is this just done as a money making exercise) surely as a company that claims its Green it should test before changing.
I have asked about a new service plan and been told I can’t take one out that includes a MOT that will have to be paid for as an extra because the car isn’t 3 years old! But it will be when it has its first MOT!! Another Money making scheme ?
Canterbury Audi where I bought the vehicle and have it serviced only seem worried about you giving positive feedback and even get a manager to contact you for this purpose! I did leave good feedback at time of service because it’s cleverly worded, I did raise the issue I had and was told someone would get back to me and the manager even agreed as a Green company they should check for moisture and Not just change it!!

I took my car to Marshall Wimbledon Audi this morning (8:15am) for a service and MOT under a service plan. The gentleman who booked me in was professional and said he’d call if anything outside the plan needed doing — which seemed fine.

At 11:59am I received a text listing a shocking amount of additional recommended work:
• Front brake pads: £442.20
• Rear brake pads: £578.34
• 4 tyres: £203.41 each
• Spark plugs: £203.76
• Gearbox service: £419.94

To say I was blown away is an understatement — over £3,000 of extra work.

When I tried to call them at about 12:10 to discuss, I was left waiting nearly 5 minutes to get through. The lady who eventually answered was disinterested and just told me the service advisor was on lunch and would call me back. I called again at 1:39pm — still no luck — and finally got through at 2:14pm.

When I asked about the labour costs, I was told £240 an hour! For example, I got a second quote from a local garage for the brake pads — £303.75 all in (including VAT and fitting), less than a third of what Audi quoted. An Audi specialist garage quoted me under half the price Audi wanted for the full list of work.

The whole experience was frustrating, overpriced, and made me feel like just another number rather than a valued customer.

I would strongly recommend anyone else to go to an independent garage and get their own quotes before agreeing to anything here — you’ll likely save yourself a lot of money and hassle.

I had an issue with a missing warranty, instead of backing the customer against one of their dealership, they seek to squirm and slide their way out of any responsibility for what the dealership does.

I brought a vehicle with a two year approved used warranty, I needed it at around 18 months, but it was no where to be found on any of the nationwide warranty systems, I had to pay over £3k for the work to be completed.

The Audi executive care team are essentially toothless and act as an mediator in any disputes despite a dealership using their brand to generate revenue, Audi 'UK' have no control over the franchise (probably because they are part of an international brand that are far bigger the Audi).

As usual, signposted to the Motor Ombudsman who are funded by the participants in the scheme, so not very independent and comes with a dictionary of conditions and clauses that mean they cannot investigate the simplest of issues (sold a warranty that didn't exist) - which you might think the member referring you to the service might know (maybe they do and that's the point!?)

Extremely Disappointed – Long-Time Customer Treated Poorly

I’m writing this review after a deeply frustrating and disappointing experience with Audi Plus Kilkenny – one that has genuinely made me question ever returning, despite being a loyal customer who has spent over 5 - €6000 in services and repairs here over the years.

Recently, my car broke down and was towed to their garage. I spoke to a representative named Denis who gave me a verbal quote of €3500, stating he’d try to get the price down further. I specifically asked for the repair cost breakdown to be emailed to me during the call – he confirmed he had it ready and would send it immediately. That email never arrived, even after waiting two days.

I then received an automated text informing me my car was ready for collection – still no email, no updates, no further communication. When I arrived at the garage, I was presented with an invoice for €3803. Naturally, I questioned it, having been quoted €3500 on the phone. Denis was brought out and, instead of acknowledging the quote or the lack of follow-up, he flatly denied ever saying that amount and blamed the increase on “extra labour” and a €160 diagnostics fee – none of which was communicated to me beforehand.

He also brushed off the fact that he failed to send the promised email with the breakdown, offering no real apology. What followed was a back-and-forth argument that solved nothing. I eventually paid €3644 just to put an end to the situation – a far cry from the clarity and respect a long-term customer deserves.

What truly pushed this experience into unacceptable territory was not just the unexpected charges, but being accused of lying and receiving zero apology or accountability for their poor communication and lack of professionalism. Denis, in particular, was dismissive and unhelpful, and the overall service I received was appallingly substandard for a brand like Audi.

I won’t be returning. If this is how loyal customers are treated, I dread to think how they handle new ones. I expected better – much better – from a premium dealership. Avoid if you value transparency, respect, and basic customer service.

Avoid this brand at all costs. Vehicle has not been fully operational for over ten weeks now. I will be rejecting the vehicle under consumer rights laws. I’ve only had the vehicle since March the 1st.

Customer services are overseas and can’t help only respond with script answers. Still awaiting a call from a UK Customer Sevices lead after over 5 weeks now.

Avoid or be prepared to waste your hard earned money. Even Ford, Nissan give better response.

I purchased an Audi A6 40 TDI (2020) from Dundee Audi in April 2025 through the Audi Approved Used programme. Just days after purchase, the vehicle showed a critical AdBlue/DEF fault with a “no restart in 300 miles” warning.

The vehicle was inspected by Harold Wood Audi, who confirmed the fault was pre-existing — meaning I was sold a faulty car despite the supposed Audi Approved quality checks.

The AdBlue pump was replaced, but now the same fault has returned, showing the same “no restart” message. I have also experienced:
• An adaptive light fault
• A puncture repair canister that was already expired at the time of sale (only replaced after multiple follow-ups)
• No courtesy vehicle while the car was off the road for nearly a week

Because of the 300-mile restart countdown, I cannot risk driving the vehicle. This is now the second time I’ve been left unable to use the car, and it’s directly impacting my business commitments and day-to-day life.

After formally rejecting the car under the Consumer Rights Act 2015, I received no response from either Audi UK or Dundee Audi. I even called Audi UK twice and left voicemails — not one was returned.

This experience has shown a total failure of Audi’s Approved Used standards, poor aftersales support, and no regard for the serious inconvenience caused.

If you’re considering buying a used Audi, be warned: the badge and branding don’t guarantee the customer care or quality you might expect.

DON’T USE IF YOU ARE A REGISTERED PROFESSIONAL (like a healthcare professional or clinician) OR IF YOU ARE A UK TAXPAYER
I have endured poor service from Audi Jardine and Stratstone over the past three years, far worse than anything I experienced at Nissan or BMW dealerships in Bolton. This isn’t a mere inconvenience. It’s a systemic failure that has the risk of harming my NHS patients and burdens UK taxpayers. Every time I’ve booked a service or MOT well in advance, sometimes months ahead, and been promised a courtesy vehicle, I arrive on the appointed day only to be told, astonishingly, that they’ve “run out of cars.” A dealership that sells cars, yet cannot guarantee even one loaner? It betrays both their customers and the public interest.
Since taking delivery of a brand-new Audi in 2022, under an explicit agreement that a courtesy vehicle would be provided for every service and MOT, Audi Jardine/Stratstone have failed me at every turn. I’ve booked services months in advance. my MOT was due beginning of July, so I arranged the appointment at the beginning of May. On MOT day, I dropped my children at school, already booked unpaid leave, and cleared morning clinic, only to be told upon arrival that there were no vehicles left. They might as well have been selling ice creams in winter; the result is the same level of absurdity.
Because I am a GP, each missed courtesy car forces me to cancel half a day’s appointments at my practice. My secretaries and the NHS Integrated Care Board (Greater Manchester) are repeatedly notified; patient treatments are delayed or rerouted to alternative providers. High-risk patients sometimes require urgent locums or the redeployment of other clinicians, increasing NHS staffing costs and prolonging the backlog Audi’s incompetence helps to create. I cannot simply pop out of clinic: I have patients booked in weeks, even months ahead. When Audi fails, it is my practice that pays the price, both financially, through locum hire and inefficiencies, and clinically, through delayed care.
This has happened multiple times despite formal complaints made after the second incident. Audi assured me improvements would follow. Yet here we are on incident number three, with the same feeble excuse: “Sorry, no vehicles left.” Their indifference is staggering. On previous occasions, they even handed me parts, puddle lights, for example, in my own hands at delivery, expecting me to “fit” them myself. Is it my job to assemble the car? Absolutely unprofessional.
You may think a simple taxi hire would solve this, but the whole point of booking in advance with Audi was to avoid unreliable, ad hoc transport, transport that could let down patients at short notice or leave me stranded mid-clinic. Unlike Toyota, which my wife uses for her NHS 111 Urgent Care role without fail, Audi cannot honor a straightforward courtesy-car agreement. I’m not on a consultant’s salary; my time and commitments must be respected. Bookings are made in good faith, and I expect Audi to fulfill their side of the contract.
To Audi: you are failing your customers and the wider community. Under MOT regulations, the legal responsibility is mine, the driver, but in reality the penalty for your operational failures lands squarely on me, penalty points, fines, lost earnings, distressed patients, and increased costs to UK taxpayers. I will be boycotting Audi from now on and sharing this review with local media. When will Audi reconsider its policies and demonstrate genuine regard for professional customers whose patients depend on their reliability? My experience leaves me with no confidence that your dealership values anything more than short-term profit over professional integrity and public wellbeing. This is the first, and last time I will ever purchase an Audi.

I part exchanged my 17 plate A5 conv for a 20 plate A5 conv just over 12 months ago. A few days before I was to pick up my new car I was told the MMI system was faulty and needed a new one. It took over a week to have a new one fitted, I had to do all the ringing to see how it was coming on. Forward 12 months just over a week ago the MMI system is faulty again! over a week of ringing Audi Erdington passed from person to person no call back at all about trying to have an apparent new 12 month old MMI system looked at/diagnosed I’ve had no response! I’ve even sent a complaint email to their complaints service I’ve still had no reply from them either. I was told to ring Audi stoke, Audi Stafford who could help me both wanted to charge me over £140 just to diagnose it. I can’t get to Erdington with out use of a curtisey car and they’ve no cars till September!!I’ve still a useless faulty MMI system, absolutely poor customer service I bet if I was buying a car from them again they’d be all over it. I was told the system cost £4000 as if I’ve that kind of money to pay for it, something like that should have at least 2/3 year warranty on it. Will never use them again! Thanks a lot Audi Erdington NOT!!

Subject: Formal Complaint – Audi RS7 (LO20 VNH) Ongoing Issues and Poor Customer Service
Dear Audi Wakefield and Audi Guildford Customer Service,
I am writing to formally raise a complaint regarding the unsatisfactory service and ongoing issues I’ve experienced since purchasing my Audi RS7 (Registration: LO20 VNH) from Audi Wakefield in February 2025.
I purchased the vehicle outright with a full cash payment, and at the time of purchase, it was an Audi Approved Used vehicle with only 21,000 miles on the clock. Since taking delivery, communication and customer service from Audi Wakefield has been extremely poor. Once the payment was made, any follow-up support or assistance seemed to disappear.
Recently, at just 23,000 miles, the vehicle broke down and had to be recovered to Audi Guildford. Upon inspection, I was informed that both the starter generator and alternator had failed and were subsequently replaced under warranty. However, I was then told that the root cause of the issue was due to burnt wiring, which likely caused the failure of both components.
Audi Guildford has stated that these burnt wires are not covered under warranty, despite also confirming that this damage had clearly been present for some time. Given the short time and low mileage since purchase, it is entirely reasonable to expect that this issue existed prior to or at the time of sale, and therefore, should be addressed by the selling dealer under the terms of the Audi Approved Used scheme, or rectified at no cost under warranty.
To make matters worse, communication from Audi Guildford has been extremely poor. My car has now been left with them with no updates, and I have had to continually chase for information with no meaningful response or resolution. This level of service is wholly unacceptable, particularly from a premium brand like Audi. Liam Connel from Audi Wakefield, terrible customer service and lack of communication to resolve this issue. Jack from Audi Guildford threatening to remove the car off site unrepaired as Wakefield are not responding to them.
I am therefore requesting the following:
1. A full investigation into the vehicle’s condition at the time of sale.
2. Immediate repairs to resolve the burnt wiring issue at no cost to me, given that it has caused downstream failures and was likely pre-existing.
3. A formal explanation for the lack of communication and customer service from both dealerships.
4. A clear update on the current status and location of my vehicle.
If this matter is not resolved within 7 working days, I will have no choice but to escalate this issue further, including contacting Audi UK, the Motor Ombudsman, and exploring legal action under the Consumer Rights Act 2015 and misrepresentation of a fault at sale.
I look forward to your prompt response and resolution.

Can’t do minus figures !!!
Vindis Audi Bedford is by far the worst dealership I have ever had to deal with, they don’t have a clue about customer service are arrogant they literally have never just done what was due in my car, they broke the air con, left it on the hottest week of the year and blamed it on the condenser! It was a rusty bolt they couldn’t undo!!! , they make you deliver the car at 8 and pick it up a 5 and tough if it’s not ready! They over charge under deliver employ snowflakes as customer service advisors and can’t take negative feedback
Selling our Audi and have bought a Porsche so they won’t see another penny of my money !!!
Even the offer on buying back was 3k under everyone else, so they are scammers too!!!

Don’t buy from these cowboys !!!!

Very long list, so I’ll only include the latest issues buying expensive cars from Audi.
Paid almost £58,000 for an Audi from them. Supposed to be checked and inspected by them.
How strange that within days it developed multiple faults! Park brake failure warnings telling you the car may run away - that’s not good is it? Boot won’t reliably open without manual intervention, when you paid for an electric one as part of the £58,000! And a traffic sign and speed limit system that won’t recognise most speed limits, and therefore quite reasonably constantly bongs at you and tells you that you are speeding.
The car tells you to contact workshop, and when you do what the car asks, Newbury Audi say they can’t do anything for two months. That’s a long time to park it with a brick* under the back tyre, Audi?
Of course, I could call the AA, and get it towed 80 miles back to Newbury (taking great care the expensive Quattro system doesn’t get damaged, right??).
They say they will sort it out, I wonder how much inconvenience this will be, and if they will ever resolve these faults. Super confident they’ll take it seriously, and the car will come back fixed to the highest Newbury Audi standards.
Funny how these cars develop faults once they are off their forecourt, isn’t it, as it was a sales managers car, so he can’t possibly have any knowledge of any of this, can he?

NEWBURY AUDI, UK.

* Customer must supply his own brick.

Addendum. I’ve now given up on them and taking it elsewhere. Can they be any worse!

P.S. This car has since broken down, with warnings for drive train, engine, driver assistance, and a red warning triangle saying don’t drive. Well done Audi.