Audio Concept Reviews 252

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I'm not a high-end audiophile which seems to be their target customer, but Robert was still very helpful and patient with all my beginner level questions. Sold me the speakers, helped me understand ca... See more

Company replied

Rated 5 out of 5 stars

I purchased an Atma-Sphere M60 demo model from Audio Concept. Robert was very helpful in answering all of my questions before the purchase. The amplifier needed to be repaired before it could be sen... See more

Rated 1 out of 5 stars

i buy a auralic aries from this seller but the app crash all the time i try to call the shop but they don't give a ..... (be happy or your money is lost) my alarm don't go when i see they don't take... See more

Company replied

Company details

  1. Hi-fi shop

Information provided by various external sources

- Akustik, planering och installation - Fysisk butik och webbtjänst - Installation, ljud och bild - Platsbesök för korrekt teknikval - Rådgving och planering


Contact info

4.2

Great

TrustScore 4 out of 5

252 reviews

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Rated 5 out of 5 stars

I purchased an Atma-Sphere M60 demo…

I purchased an Atma-Sphere M60 demo model from Audio Concept. Robert was very helpful in answering all of my questions before the purchase. The amplifier needed to be repaired before it could be sent to me, which took a while because a spare part had to be ordered from the manufacturer in the United States. When I received the amplifier, it was in truly immaculate condition--it looked brand new! This thing is two massive monoblocks, which were very carefully packed on a pallet, and Robert even included some spare tubes. I had some difficulty getting it set up, which Robert was able to help me with over email. In the end, I felt that I got a first rate piece of equipment at an extremely good price!

November 27, 2020
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Rated 5 out of 5 stars

Great experience

Great experience. Ordered on wednesday and arrived in the Netherlands the next monday, just before noon. Well packed. The speakers were used, but look like new. They sound great.

Good communication. All in all a great experience.

May 6, 2020
Unprompted review
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Reply from Audio Concept

Thanks. We are happy it all turned out well. Best Audio Concept

Rated 5 out of 5 stars

Superb service from Audio Concept

Superb service from Audio Concept. Order arrived in two days from Sweden to the Uk.
Fantastic!

April 26, 2020
Unprompted review
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Reply from Audio Concept

We are happy that you are happy! Mvh Audio Concept

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Rated 5 out of 5 stars

Excellent product

Excellent product - fair price - fast delivery to the door.

March 17, 2020
Unprompted review
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Reply from Audio Concept

Thanks! :-) Med vänlig hälsning, Audio Concept

Rated 1 out of 5 stars

i buy a auralic aries from this seller…

i buy a auralic aries from this seller but the app crash all the time i try to call the shop but they don't give a ..... (be happy or your money is lost) my alarm don't go when i see they don't take credit card. you never E-mail me and told how to deal whit the issue why are you saying something like that and Roon Ready what that have to do whit it. the app is crashing that is the problem and iam not ask you what roon is, you talk in east and west

January 30, 2020
Unprompted review
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Reply from Audio Concept

Hi Rene,

first a 5 star and then a 1 star. :-)

As you know we've emailed you a couple of times suggesting how to deal with the issues you have. The Aries software is proven stable by thousands of users around the world. On top of that the unit is also Roon ready so you have a choice in software. The used Aries you bought from us was in mint condition and works perfectly. The correct handling, software, network etc which is related to the customers skillset - is beyond the scope of the item purchased.

However, it is important that all are happy with their products, and that is the reason for our emails to you suggesting how to deal with the hands-on use, possible network issues etc. - rather than too quickly blaming the product or the seller.

As the product is an excellent one- it seems much more reasonable and smart to try and find the cause of why the software is crashing in your installation, which based on experience is mostly related to the above-mentioned network or from what device you are running the software, incorrect setup etc.

Finally, if you cannot find a solution to the issues you are facing, nor get any local setup-assistance, and since you are abroad which makes it hard for us assist you personally, please contact us for an alternative route.

Best regards, Audio Concept

ps. Since you altered your text above - please see 3 emails from the 24:th of January, which also include your answers.

And as mentioned earlier - we accept all cards for more than 15 years back. However, some credit cards from abroad (you are in Denmark) are not always accepted by the banks. transfer or Paypal are excellent alternatives.

Roon is an option for you if you do prefer to use the accompanying software. Roon is becoming a standard to which most hardware platforms port their products. It is excellent and highly recommended.

Rated 5 out of 5 stars

Another satisfied customer

I'm not a high-end audiophile which seems to be their target customer, but Robert was still very helpful and patient with all my beginner level questions. Sold me the speakers, helped me understand cables, they even gave me some free speaker wire so that I could hook up the speakers before deciding which speaker cables to get later on. I'm very satisfied. I did not get the feeling they were focused on selling me stuff, I felt they understood my situation and focused on being helpful instead.

December 25, 2019
Unprompted review
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Reply from Audio Concept

Tack Martin!

:-)

Mvh, Audio Concept

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Rated 5 out of 5 stars

Good communication

Good communication, flott transport to the Netherlands, excellent packaged and price for Dac Northstar 192, so recommended.

August 27, 2019
Unprompted review
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Reply from Audio Concept

Thanks Laurens!

:-)

Mvh, Audio Concept

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