Audley Travel Reviews 

Communication was very bad. They seemed understaffed. I had to ask for information continually. They finally gave me a discount due to the long delays in communication. This was a simple trip to France. They did handle the logistics extremely well. All of the people we dealt with were excellent. Hotels were very good. We had a guide fail to show up for one of the tours, and Audley said they would refund the cost, which would have been fine. However, after multiple requests over many weeks, I ultimately had to dispute our payment with the credit card company before the refund actually showed up. We have used them in New Zealand and Morocco, and they were excellent. I could have set this trip up myself, with much less hassle, and saved money, but based on my prior experience I decided to let them handle a couple of hotels and the logistics. It seems that the way they work is to be a middle man between the client and a local tour company. Maybe the local French company is to blame for some of the communication issues - I received messages from the local French company like "sorry - it is a holiday and we are short staffed" - seriously? Every other day in France is a holiday, so this should be managed as routine. I will never trust Audley again for any future trips, because I don't know whio they will be working with. Very frustrating experience due to the poor communication. Not what I was looking for.

Our trip was so well organized and comfortable, with caring people picking us up at airports and hotels and taking us to destinations along the way. Took a lot of stress out of the travel.
Hotels were all comfortable and centrally located, so we found our way around easily. Really well organized trip!

Went on safari in Kenya and then on to Zanzibar for my 40th birthday so really wanted something special and I'm so glad I went through Audley. From the moment we caught our plane out to the moment we landed back in England everything was perfect and well organised. Anna was our contact there it was clear she knew what she was talking about - she walked us through every detail before the trip and her recommendations were exactly what we wanted. Will definitely use again - thanks Audley!

I thought the itinerary based on what I knew I wanted to see and what I didn’t know that would round out my experience of Shanghai was well planned.

We’ve recently returned from a family holiday touring Thailand which ranks as one of the best holidays we’re had to date. The advice, support and organisation provided by Audley meant that we were incredibly well looked after, the local guides and drivers were fantastic plus the excursions and hotels all exceeded expectation.

Fantastic travel experience. We travelled to Italy. Having all accommodations made for us including transfers with interpreters was amazing. I would definitely recommend.

We traveled to Tanzania, Zanzibar and Mauritius for 3 weeks, and every single day was amazing. We went on safari for about a week, followed by a week each in Zanzibar & Mauritius. Laura Coughlin at Audley listened to what we wanted and used our input to plan the ideal trip. We on safari to Nyerere & Ruaha National Parks, then stayed in oceanfront resorts on the islands. Audley's deep knowledge of the area & reliable in-country partners made this trip smooth from start to finish as we moved from location to location. I wasn't quite sure what to expect, but this was an ideal trip. Laura sorted out the logistics, & then all we had to do was look at the animals, admire the scenery, tour the historical & natural sites, & relax. Will use them again.

David was incredibly kind, knowledgeable, and helpful in organising our trip to Borneo, which was one of the best holidays we’ve ever had. He kept us updated throughout the booking process, everything was arranged efficiently, and we felt supported every step of the way. We highly recommend David and the team at Audley to anyone planning a trip to Asia.

We wanted a special tour to Southern Africa for our Golden Wedding. Harriet arranged the most magical trip to Cape Town, Safari and Victoria Falls while keeping to our budget.
We have fabulous memories and we knew that Audley were the only people to use for this trip.

Audley were outstanding, we felt so ‘looked after’ for the booking process, the pre-trip check in, whilst we were away and when we got back. Booking through Audley made our trip feel extra special and stress free knowing that all the in-country transfers were organised for us. We couldn’t recommend them more! Natasha, Africa Specialist, was fabulous and hit all the things we wanted!

We booked our Honeymoon with Natasha in Jan 2025, 18 months before travel. This meant that the conflict in the Middle East affected our travel plans; Audley/Natasha dealt with this flawlessly, resulting in a change in itinerary of only an hour or two which was a million miles from what we expected.

If you want a special trip with out stress and tailored perfectly then book with Audley!

What an amazing holiday in Borneo. Fantastic city hotel, jungle lodge, and island resort. Could not have gone any better, and Charlotte was a sensation.
Thank you so much

Recently returned from a 14 night yacht cruise around the Galapagos Islands plus two overnights on land (Quito and Puerto Ayora) as a solo traveller. Superbly organised through their ground agents who escorted me from airport to hotel to airport to cruise, I was very well looked after by personable and knowledgeable staff.

The cruise itself was fantastic - the yacht was very comfortable, the crew were really friendly and welcoming, the naturalist guide was excellent and we saw amazing wildlife and volcanic scenery. I couldnt have wished for better.

Co-ordinated by Charlotte, a really enjoyable and memorable trip through Malaysia/Singapore. As usual, proved to be in very good hands with Audley ...a nice mix of very good and/or interesting hotels, the connections/transfers/ticketing/excursions all worked seamlessly. Though rarely needed, local agents responded very quickly to messages/queries. Audley our go-to company for bespoke multi-location long haul vacations.

It’s difficult to put into words just how incredible our honeymoon was, but we owe so much of it to Audley Travel.

From the very first conversation with Charlotte, we knew we were in good hands. She took the time to understand exactly what we wanted and created an itinerary that was absolutely perfect for us. Every detail was taken care of, so all we had to do was enjoy the experience.

Our journey began with two wonderful nights in Kuala Lumpur in a beautiful luxury hotel before heading to Kuching, where we spent five unforgettable days discovering the incredible wildlife and culture of Sarawak. During our stay we enjoyed a fantastic day exploring Bako National Park, visited the orangutan sanctuary, took a memorable river cruise to see the rare Irrawaddy dolphins, and experienced the vibrant atmosphere of the local night market. Every excursion was expertly organised and gave us a real appreciation for the beauty of Borneo. We then ended our honeymoon with five nights of complete paradise on Gaya Island, where we relaxed in absolute luxury and reflected on the most amazing two weeks of our lives.

Everything worked seamlessly. Every transfer was waiting for us, every hotel exceeded our expectations, and every guide was friendly, passionate and genuinely cared about making our trip special. We never once had to worry about logistics – we simply enjoyed every single moment.

Charlotte deserves a huge thank you. Her organisation, attention to detail and thoughtful planning made what was already a once-in-a-lifetime trip even more special. She created memories that we’ll treasure forever.

This wasn’t just the best holiday we’ve ever had – it was the perfect honeymoon and an experience we’ll never forget. We came home with incredible memories, thousands of photos and a real love for Borneo and Malaysia.

Thank you, Charlotte and everyone at Audley Travel, for giving us the honeymoon of our dreams. We can’t wait to travel with you again.

I will never get over my terrible experience with Audley Travel. They’ve destroyed our lives. Don’t touch them.

We have been travelling with Audley for 12yrs.
I am sorry to report that the personalisd service they were so good at has now lapsed to that as a general travel agent
Unfortunately due to poor service we won’t use their services again

Audley Travel were great to work with and definitely took any stress away that comes with trying to book complicated travel arrangements on your own. Mark Robinson was very knowledgeable and helpful and I felt he listened to us and made really useful suggestions. He was also very quick to respond when we had a query regarding an internal flight during the holiday

I cannot recommend Audley Travel, and Mark Robinson, enough. We enjoyed an amazing trip to Borneo and Mark asked all the right questions so that our trip was personalised and perfect for us. In Borneo all transfers were timely & comfortable. The guides were incredibly knowledgeable and friendly. A perfect trip!

Laura Coughlin curated the most memorable trip to Tanzania. Every detail was thoughtfully planned making our entire experience seamless. Every lodge and camp was exceptional and we felt truly welcomed, spoiled and never rushed. The staff at each camp (Dunia and Olakira) genuinely cared about creating an unforgettable experience for us. On our last day at the Olakira camp, we got to witness the season’s first zebras make the crossing (safely 😅) across the Mara River. It was an extraordinary moment that we owe to the expertise and perseverance of our incredible guide, Daniel.
We returned home with memories we’ll treasure forever and owe it all to Laura and Audley.

We had an amazing experience with. Audley travel and Sarah Quigley. She put together an amazing trip for my family to Switzerland and Italy. This was our first time to Europe and it was a wonderful experience. Everything from our transportation to hotels and excursions all went as planned and everything set up for us was just what we wanted. They listened to what we wanted and they delivered it for us. I would highly recommend using them to help set up your vacation!