Augusta Precious Metals Reviews 

364
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers consistently praise the friendly professional staff for being exceptionally knowledgeable, patient, and thorough when guiding clients through every single step of the process. Consumers greatly appreciate the detailed educational presentations and personalized individual attention that make understanding financial options completely stress-free and straightforward. Some reviewers were not happy with the significant time commitment required upfront or experienced initial difficulties getting their asset transfers completed smoothly. A few people also mentioned challenges with unfulfilled requests for documentation or issues concerning case handling during the contract termination process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally... See more

Service

Users describe positive interactions with service, highlighting exceptional guidance throughout their... See more

Customer service

Customers report widespread satisfaction with customer service, highlighting professional support and... See more

User experience

People report positive experiences with user experience, highlighting an outstanding, white-glove process... See more

Product

Consumers find product to be positive, highlighting top-line merchandise and competitive pricing. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently inherited an IRA following the death of my partner. I knew I wanted to invest in a gold IRA. When I Called Augusta , that was the extent of my knowledge. The representative brought me up to... See more

Company replied

Rated 5 out of 5 stars

I appreciate the time making me comfortable with my 1st IRA rollover. I was allowed time to consider what metals to buy, strategy to consider, and the pros and cons of the different decisions were cl... See more

Company replied

Rated 5 out of 5 stars

Agusta introduced me (and my wife) to alternative retirement investing in such an "informed" way that we asked ourselves; "Why hadn't we done this sooner ". Gold and silver will always be "valuable",... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience! No high pressure sales tactics, just 100% educational information. Augusta is the best choice for metals IRAs. At the end of the process, I learned I was thinking of buying a p... See more

Company replied


Company details

  1. #42 of 173 best companies in Alternative Financial Service
  2. #11 of 26 best companies in Gold and Silver Trading Company
  3. #10 of 44 best companies in Investment Service
  4. #78 of 252 best companies in Non-Bank Financial Service
  5. #1 of 3 best companies in Retirement Scheme Provider

About Augusta Precious Metals

Written by the company

A Different Gold IRA Experience: Education, Transparency, Support

Since 2012, Augusta has helped thousands understand gold IRAs and ask better questions to choose the right gold and silver provider. With salaried educators. No commission. Straightforward pricing. And account lifetime support.

For more information, request your free gold ira guide at Augustapreciousmetals.com. For assistance, contact our customer care team at support@augustapreciousmetals.com.

With Augusta, investors explore precious metals comfortably and confidently. Clear facts. Straight answers. Red carpet service.

Augusta has earned 4,000+ 5-star ratings across trusted review platforms, plus recognition from:

  • Money Magazine: “Best Overall Gold IRA Company,” 2022–2026
  • Investopedia: “Most Transparent,” 2022–2026
  • Better Business Bureau: A+ rating, outstanding record
  • Business Consumer Alliance: AAA rating, trusted reputation
  • Trustlink: 5/5 stars
  • Google My Business: 4.9/5 stars
  • ConsumerAffairs: 4.8/5 stars

During Augusta’s signature one-on-one web conferences, people learn about precious metals before they decide. And the company assists with product selection and 95% of custodial and storage paperwork.

At Augusta, transparency means:

  • Straightforward precious metals pricing
  • Streamlined account setup
  • Detailed explanations
  • Clear communication
  • Account lifetime support

Many come to Augusta after speaking with other gold IRA companies. Augusta helps them understand the facts and explains how some use unfair tactics: “Free silver” that isn’t free. High-cost endorsements that elevate pricing. High-pressure sales. Hidden costs.

Augusta is different, with salaried educators who earn no commission—so they have no incentive to push what people don’t need. And every customer pays zero fees for up to 10 years.

Ask about Augusta’s 100% satisfaction, buyback, and 7-day price guarantees.

For more information, request a guide.

Website: Augustapreciousmetals.com

Support: support@augustapreciousmetals.com

Outstanding Record, Trusted Reputation

Written by the company

Our Promise to Treat You Right

The Highest Standards in the Industry

Augusta’s 100% SATISFACTION GUARANTEE ensures you are in control. If you're not satisfied, switching companies is just a click away. For assistance with any question you may have, contact support@augustapreciousmetals.com. Ask about these BONUS GUARANTEES: 100% 7-Day Money-Back Guarantee on qualified purchases & Highest Buyback Guarantee.

Contact info

4.8

Excellent

TrustScore 5 out of 5

364 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(364)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Augusta Precious Metals and Team are better than the rest

I have interacted with many on the Augusta Precious Metals team. They are interested in helping their customers understand buying of precious metals and they have all been Great! The calls are very informative. I have researched almost a dozen other precious metals companies and interacted with half of them on calls. None of them come close to Augusta Precious Metals.

March 7, 2025
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Mike, thank you so much for your exceptional review of our team. It's very gratifying to know our hard work is paying off in clarity, transparency and knowledge that helped you with this important action to protect your future. We'll be here to assist for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 4 out of 5 stars

Professional and Knowledgeable

I was impressed by Augusta Precious Metals professionalism and knowledge. They were very friendly and helpful. Their team of professionals worked well together to help me get my needs met.

March 6, 2025
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Reply from Augusta Precious Metals

Hello, Cheryle. This is great to hear. We are happy to help you get the information you need and provide a transparent, easy process. We'll be here with the same helpful service throughout the life of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Knowledgeable and caring staff. Provided insight and Education.

Knowledgeable and caring staff eased me through the process - educating me along the way - and making me feel comfortable with partnering with Augusta Precious Metals. No high pressure sales. I believe they are concerned about my best interest and look forward to working with them over the next many years.

March 12, 2025
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Reply from Augusta Precious Metals

Russ, this is great to hear. We are thrilled to be able to help by keeping everything simple, transparent, and easy to understand. We'll be here to help in the same way through the entire lifetime of your account with us.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Very thorough process

Very thorough process. Well educated and informative staff. I learned so many things. You will learn how to retain as much of your portfolio as is allowed by law. Thank you all for your time and patience with me. Butch

March 11, 2025
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Reply from Augusta Precious Metals

Butch, it was our pleasure to assist you. Our team is dedicated to making sure every customer gets the information they need--and to streamline the process, with transparency all along the way. We'll be here to help for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

IRA opening

The process to open an account was very easy. Group of folks I spoke with were professional and knowledgeable. I felt they answered questions freely and were very transparent with information. I don't have any experience going forward because this was my first time dealing with Augusta Precious Metals...so far, so good.

March 7, 2025
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Reply from Augusta Precious Metals

Thanks so much for your positive assessment of the team and the process so far...we promise to do our best to live up to the beginning of your experience. We are committed specifically to providing education, transparency and a streamlined process for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Happy customer

The experience was good

March 10, 2025
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Reply from Augusta Precious Metals

Hi, Judy. Thanks so much for confirming that your experience with our team and process were good. We look forward to being here to help you for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Thorough education process with…

Thorough education process with knowledgeable and professional and efficient personnel.

March 6, 2025
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Reply from Augusta Precious Metals

Carol, you touched on two things that are we know are important to provide: education (knowledge) and efficiency. We are also committed to transparency. We'll be here to help throughout the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Cautious and Pleased

I was very cautious rolling over this amount of my money, so I spoke with several other companies before choosing one. I had several questions along the way and every one of them has answered very clearly and honestly. Every single person at Augusta has been very professional and patient with me. I now have a much better understand of how a Precious Metals IRA works and I am very happy I choose Augusta.

February 27, 2025
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Reply from Augusta Precious Metals

Justin, thanks so much for weighing in on our services and team. We're dedicated to making this process easy and transparent so you can feel good about your decision and get some peace of mind. We'll be here to help for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Spent meaningful time giving useful information

Appreciated the time that the customer success agent spent with me, answering all of my questions and providing useful information.

February 26, 2025
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Reply from Augusta Precious Metals

Hello, Mark--thanks so much for reaching out to let us know about your positive experience with our team. Our mission is to make this important step easy, streamlined, and transparent so you are confident about your decision. We'll be here to help for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Newbie

Being someone new to precious metal investing I needed a team that understands my goals and is patient as well as knowledgeable. APM delivered in every way and I’m grateful for their attention, and professionalism. Would recommend to any investor.

March 4, 2025
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Reply from Augusta Precious Metals

Christopher, we are thrilled to be able to assist you with this important step for your future. We know it takes time to absorb some of the information you need to make a good decision, and we want to be here for you. Call on us anytime during the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Patience

Answered my questions within the initial presentation and patiently explained subsequent questions.

March 5, 2025
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Reply from Augusta Precious Metals

Sal, thanks so much for the positive assessment of our team. As you know, our goal is to make everything very clear and set up your account in a streamlined, transparent way. We'll be here to help through the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Librarian investor

Enjoyed the APM experience and staff, who facilitated all IRA transfer details for this first-time metals investor. It's easy to initiate, and investors receive full instruction and assistance throughout the process.

February 21, 2025
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Reply from Augusta Precious Metals

Hello, Edward. So glad to hear this. You can count on the same kind of attention and assistance throughout your precious metals journey with our team. We're here to help and committed to making sure investors have all the information they need -- and a streamlined process to make it easy.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Representatives were very patient…

Representatives were very patient answering all our questions and walking us through all registration processes. We felt valued and look forward to an enjoyable long-term relationship.

February 25, 2025
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Reply from Augusta Precious Metals

Hello, Hugh. We applaud you for asking the questions. It's important to understand the decisions you make, and we're committed to providing transparent information and streamlined services to make this happen. Rest assured, we'll be here for you as a resource for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

It was a fantastic experience talking…

It was a fantastic experience talking with Augusta Precious Metals Staff.Also very transparent and up front with everything

February 26, 2025
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Thank you so much, Lou, for letting us know about your great experience. We know how important it is to get the right information and be able to have confidence in it. We'll be here as a resource for you through the entire life of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

They do what they advertise

Professional, Knowledgeable, Courteous and above all Patience. Dianne was terrific and Amber has the patience of Job. Made a tedious task (paper work) pleasant. Never tried to sell me a thing unlike another company I've used. Glad I chose APM. A+ all around.

February 25, 2025
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Reply from Augusta Precious Metals

Scott, your kind words about our team really mean a lot to us. We love helping people make this happen with as little hassle as possible. I'm thrilled we could meet your high standards--and we look forward to being there for you throughout the lifetime of your account with us.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Great information without the high…

Great information without the high pressure sales pitch!

February 25, 2025
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Reply from Augusta Precious Metals

Hi, Jake. We are really happy you liked working with our team. Information is so important to understanding what's going on and making good decisions. We'll be here in your corner as an ongoing source of information and streamlined service for the lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Happy customer

I am very happy with the performance on my investment with Augusta Precious Metal. The company goes above and beyond to ensure you make the right investment for your future. I highly recommend this company for your investment needs.

February 21, 2025
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Reply from Augusta Precious Metals

Sean, it's gratifying to know our efforts have been useful to you--we are determined to make sure all American investors have confident access to this important option. We'll be here to help for the entire lifetime of your account with us.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

In depth review was helpful

I appreciated the in depth review and assistance with filling out paperwork. Rolling over an IRA to precious metals is different and Augusta helped me understand the process better than other companies under my consideration.

January 30, 2025
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Reply from Augusta Precious Metals

Teresa, that is good to hear! Thank you for your vote of faith in our team. It is our pleasure to assist you with this important process. Remember, we'll be here for you with the same in-depth information and service through the entire life of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Educational

I found the presenters and their material very informative and knowledgeable; addressing all questions. I particularly appreciated the transparency!

January 29, 2025
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Reply from Augusta Precious Metals

Thank you, Ron. Your positive review of our process means a lot. We're committed to making sure American investors have the transparent information they need to make good decisions about this. We'll be here throughout the life of your account with the same attention and transparency.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Positive and Professional Organization

Augusta Precious Metals personnal provided the education, professional courtesy, and transparency we needed to establish our precious metals IRA with minimal stress.

January 27, 2025
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Reply from Augusta Precious Metals

David, your kind assessment of our team means a lot. Our mission is to get you the information you need, and then process the account easily and quickly. We'll be here with the same courtesy and transparency through the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

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