I recently inherited an IRA following the death of my partner. I knew I wanted to invest in a gold IRA. When I Called Augusta , that was the extent of my knowledge. The representative brought me up to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I appreciate the time making me comfortable with my 1st IRA rollover. I was allowed time to consider what metals to buy, strategy to consider, and the pros and cons of the different decisions were cl... See more
Company replied
I had a really wonderful experience with Augusta. The people that help you provide as much information as possible so you can make the most informed decisions when purchasing metals. It is almost a... See more
Company replied
Agusta introduced me (and my wife) to alternative retirement investing in such an "informed" way that we asked ourselves; "Why hadn't we done this sooner ". Gold and silver will always be "valuable",... See more
Company replied
Company details
- #43 of 173 best companies in Alternative Financial Service
- #10 of 26 best companies in Gold and Silver Trading Company
- #9 of 45 best companies in Investment Service
- #78 of 250 best companies in Non-Bank Financial Service
- #1 of 3 best companies in Retirement Scheme Provider
About Augusta Precious Metals
Written by the company
A Different Gold IRA Experience: Education, Transparency, Support
Since 2012, Augusta has helped thousands understand gold IRAs and ask better questions to choose the right gold and silver provider. With salaried educators. No commission. Straightforward pricing. And account lifetime support.
For more information, request your free gold ira guide at Augustapreciousmetals.com. For assistance, contact our customer care team at support@augustapreciousmetals.com.
With Augusta, investors explore precious metals comfortably and confidently. Clear facts. Straight answers. Red carpet service.
Augusta has earned 4,000+ 5-star ratings across trusted review platforms, plus recognition from:
- Money Magazine: “Best Overall Gold IRA Company,” 2022–2026
- Investopedia: “Most Transparent,” 2022–2026
- Better Business Bureau: A+ rating, outstanding record
- Business Consumer Alliance: AAA rating, trusted reputation
- Trustlink: 5/5 stars
- Google My Business: 4.9/5 stars
- ConsumerAffairs: 4.8/5 stars
During Augusta’s signature one-on-one web conferences, people learn about precious metals before they decide. And the company assists with product selection and 95% of custodial and storage paperwork.
At Augusta, transparency means:
- Straightforward precious metals pricing
- Streamlined account setup
- Detailed explanations
- Clear communication
- Account lifetime support
Many come to Augusta after speaking with other gold IRA companies. Augusta helps them understand the facts and explains how some use unfair tactics: “Free silver” that isn’t free. High-cost endorsements that elevate pricing. High-pressure sales. Hidden costs.
Augusta is different, with salaried educators who earn no commission—so they have no incentive to push what people don’t need. And every customer pays zero fees for up to 10 years.
Ask about Augusta’s 100% satisfaction, buyback, and 7-day price guarantees.
For more information, request a guide.
Website: Augustapreciousmetals.com
Support: support@augustapreciousmetals.comOutstanding Record, Trusted Reputation
Written by the company
Our Promise to Treat You Right
The Highest Standards in the Industry
Augusta’s 100% SATISFACTION GUARANTEE ensures you are in control. If you're not satisfied, switching companies is just a click away. For assistance with any question you may have, contact support@augustapreciousmetals.com.
Ask about these BONUS GUARANTEES: 100% 7-Day Money-Back Guarantee on qualified purchases & Highest Buyback Guarantee.
Contact info
5830 E 2nd St, 82609, Casper, United States
- 1-800-700-1008
- support@augustapreciousmetals.com
- www.augustapreciousmetals.com
4.8
Excellent
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Free Silver Because There Are No Excessive Fees!
Augusta Precious Metals explained the entire process and how it works very clearly. The customer team does a great job of communication and assisted me with a 401K rollover. However, there is no free silver offer. That's because they do not over charge - which is another plus!
June 12, 2026
Reply from Augusta Precious Metals
Philip, thank you for spelling this out so clearly. Augusta Precious Metals believes transparent pricing, strong communication, and straightforward gold IRA information are essential when retirement savers are considering a 401(k) rollover. We’re glad the difference stood out to you.
Sincerely,
The Augusta Customer Care Team
Very well planned from start to end
Very well planned from start to end. Gave contact information, shared information clearly and ensured great understanding of expectations. Very willing to answer all questions. Very professional and pleasant experience.
June 6, 2026
Reply from Augusta Precious Metals
Great to know, Nisha. At Augusta Precious Metals, the entire team is dedicated to thoughtful communication, thorough information, and easy access to support. Retirement decisions involving precious metals deserve that deeper level of care. We’re very happy the experience was a positive one for you.
Sincerely,
The Augusta Customer Care Team
Simple and Straightforward..
Simple and Straightforward... That's the Agusta premium experience! Their guidance is superb (very clear and well explained) and while they don't make decisions for you, they do present you with all the information you need to make your best investment choices for retirement.
May 29, 2026
Reply from Augusta Precious Metals
Howard, that's a wonderful way to describe it. Augusta Precious Metals gives retirement investors simple, straightforward information -- and the decision is always yours. Our role is to make sure you have the gold and silver information you need to make that decision confidently.
Sincerely,
The Augusta Customer Care Team
Your mission of education was of great…
Your mission of education was of great service to me and my heir's legacy ! You have provided me with a great pathway to making informed choices, as a total "newbie", comfortably & easily in a short amount of time. I thank you greatly !!
June 1, 2026
Reply from Augusta Precious Metals
Roy, we love this -- Augusta Precious Metals is built around education, so precious metals investors like you (especially newbies) can make informed choices for retirement. Thanks so much for letting us know the experience was comfortable and easy.
Sincerely,
The Augusta Customer Care Team
They treated my dignity and respect…
They treated me with dignity and respect from the very beginning. Fully trust them with my finances.
June 3, 2026
Reply from Augusta Precious Metals
John, that is very meaningful--thanks so much for sharing it. You've touched on something that means a lot to Augusta Precious Metals: treating our customers with dignity and respect. We know we have to earn that trust, and we look forward to assisting you.
Sincerely,
The Augusta Customer Care Team
Excellent Presentation
The presentation I viewed today was very informative and professional. It answered all my questions, and I'm now very interested in opening an account. The firm is not commissioned based which is a real plus for me. I'm glad I was able to take part in the presentation; I really learned a lot.
June 2, 2026
Reply from Augusta Precious Metals
We appreciate your taking time to share this and calling out our no-commission policy. We believe Augusta Precious Metals customers deserve to get thorough gold and silver IRA information without feeling pressured into a retirement investment they don't need. Thank you, Doug.
Sincerely,
The Augusta Customer Care Team
Great experience !
Great experience, with an exceptionally knowledgeable team of professionals!
I’ll be back soon 🔜!!!
May 22, 2026
Reply from Augusta Precious Metals
RC, thank you. This is great to hear. Augusta Precious Metals is built for the very thing you pointed out: providing the long-term support of precious metals professionals who help customers make confident retirement decisions. See you soon to help you move forward.
Sincerely,
The Augusta Customer Care Team
Clear information
Clear information. Comparatives to 4 other top companies, showing the differences. Transparent.
May 29, 2026
Reply from Augusta Precious Metals
Anne, thank you for pointing this out. Transparent information and real comparisons can make it much easier to see the differences between gold IRA companies. Augusta Precious Metals believes retirement investors deserve that kind of straightforward information before making a decision.
Sincerely,
The Augusta Customer Care Team
The staff were excellent in their…
The staff were excellent in their response to questions. The presentation was thorough and well thought out. They are excellent at what they do. I felt well informed.
May 23, 2026
Reply from Augusta Precious Metals
Hi, Samuel. Good to hear -- at Augusta Precious Metals we do put a lot of thought into responsive answers, because we know it's important to you to get solid information before making precious metals decisions for retirement. We appreciate your kind review.
Sincerely,
The Augusta Customer Care Team
Excellent customer service and strong educational support
Very personalized and high quality education session, strong customer service, professional support every step of the way.
May 22, 2026
Reply from Augusta Precious Metals
Dylan, thank you so much for your kind review. Augusta Precious Metals is hyper focused on top service and education for investors who seek gold and silver support for their retirement. We are here to help.
Sincerely,
The Augusta Customer Care Team.
My Experience with Augusta Precious Metals
In February 2026, I began a 21-day series of zoom meetings, emails and telephone calls with Augusta Precious Metals (APM). I signed an agreement with APM and liquidated assets and transferred funds from my IRA brokerage account to their recommended Trust company, for the stated purpose of buying precious metals. For reasons detailed below, I did not consummate the purchase with APM, but ultimately brought from a reputable, trustworthy dealer.
APM states that their spread on all products is 5%. Prior to the pre-purchase call, I stated my plan to diversify with both gold and silver bullion, non-fractional, specifically Gold American Eagles, Canadian Maple Gold and Canadian Maple Leaf Silver bars and coins.
The representative repeatedly stated that my goal should be to pay the most amount of money for the least amount of coins, in order to keep the melt value/ custodial valuation low for tax reporting purposes. Incidentally, I never indicated any interest in a large-scale taxable event. However, the topic of a Roth IRA conversion became a central point/ and driver of the presentation/ and subsequent recommendation.
His undue emphasis on tax consequences gave the distinct impression that he was a tax expert. Giving tax advice without proper credentials can lead to serious legal implications.
The call continued with the representative insisting on selling me a non-diversified, 100% silver assortment of coins, in fractional increments, (such as ½ ounce, 1 ¼ ounce), coins which I had never heard of. I later learned that these coins were exclusive to APM. APM maintains full control of the supply and demand of these metals. Outside of APM, these coins are not marketable.
When the spot price for one ounce of silver was $98.88, APM was charging $157.85 for ½ ounce ($315.70/ ounce) of their exclusively-minted Silver Royal Canadian Mint Soaring Eagles, reflecting a premium over spot of 219%. APM’s buyback claim, under this scheme makes a mockery of the customer.
Lastly: The pre-purchase call with APM took place in mid-March, when the spot price of silver was approximately $85.00, (rather than $98.88), the APM representative, did not bother to change his presentation slide, (which he said was designed for me), but which was dated January 22, 2026.
March 19, 2026
Unprompted review
Very informative
Very informative. Did not pressure into certain products. I chose what I had wanted to buy
May 11, 2026
Reply from Augusta Precious Metals
David, excellent. That’s exactly how it should work. Augusta Precious Metals is here to give you useful information without pressure, so you are in control of your gold and silver decisions for retirement. Thanks for sharing this.
Sincerely,
The Augusta Customer Care Team
Great staff
Great staff. They never pressure you to commit to a purchase and provide a great deal of information to help the customer make an informed decision
May 9, 2026
Reply from Augusta Precious Metals
Hello, Kirk. So good to know we could help. You're correct that Augusta Precious Metals is committed to providing thorough information to help you make gold and silver decisions for retirement and other investment purposes. Looking forward to working with you as needed.
Sincerely,
The Augusta Customer Care Team
I appreciate their transparency.
May 13, 2026
Reply from Augusta Precious Metals
Hi, Tanisha. We know straight answers are really important when you're considering a gold IRA to help protect your retirement. Augusta Precious Metals has made a commitment to providing transparency from beginning to end. We are here to help.
Sincerely,
The Augusta Customer Care Team
Reply from Augusta Precious Metals
Thanks so much for the kind review, Benjamin. Augusta Precious Metals is committed to making gold IRA education and service transparent, simple and helpful for retirement savers. We appreciate the 5 stars.
Sincerely,
The Augusta Customer Care Team
Reply from Augusta Precious Metals
Cynthia, thank you for your kind words. Augusta Precious Metals takes pride in offering knowledgeable service that helps customers understand gold IRAs and retirement savings. We appreciate your review and are always here to help.
Sincerely,
The Augusta Customer Care Team
excellent presentation,NateStroble made…
excellent presentation,NateStroble made information very clear, and easy to understand.
May 8, 2026
Reply from Augusta Precious Metals
Cathy, thank you for saying this. Augusta Precious Metals wants gold IRA information to be clear and easy to understand, so people feel confident about considering precious metals for retirement protection. We’re very glad the presentation was helpful.
Sincerely,
The Augusta Customer Care Team
Transparency and education are the keys…
Transparency and education are the keys to Augusta Precious Metals! Everyone is so knowledgeable and professional.
May 1, 2026
Reply from Augusta Precious Metals
Julia, you said it so well. Transparency and education really are central to how Augusta Precious Metals helps customers understand gold IRAs and retirement savings. Thank you for your thoughtful words about the team.
Sincerely,
The Augusta Customer Care Team
Very impressed
The presentation was thorough and very well done. It was really informative and they had a good sense of the questions I had. I like their clear and straight forward 5% spread plan as opposed to the offers of other companies. I will very likely move forward with them when I rollover my 401K to a gold IRA in July.
May 4, 2026
Reply from Augusta Precious Metals
That 5% spread is so important, Jason. Augusta Precious Metals is all about transparent pricing and gold IRA education so retirement investors can see the options without pressure. Thanks so much for your thoughtful review. We’ll be here to help when the time comes.
Sincerely,
The Augusta Customer Care Team
The purchase order went very smoothly
The purchase order went very smoothly. I was given all the information I needed to make an informed decision. I felt confident in my decision. I had an exceptional experience.
May 4, 2026
Reply from Augusta Precious Metals
So happy to hear your order went well, Ben. Everyone at Augusta Precious Metals works toward a smooth, easy process with excellent communication throughout. Thanks for sharing your kind review.
Sincerely,
The Augusta Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.