Great service and very friendly…
Great service and very friendly customer support!
March 20, 2018
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Auracall offers high quality, low cost international calls from 0.5p/min. It’s instant, and there is no registration or any hidden charges. Auracall Business provides conference calling, CPS, bespoke mobile marketing services for sales response, voting, competition or reminder, IVR queuing system and fax/voicemail to email solutions. Call 084 4545 3788 with your needs and what you can afford and we will design a package around your needs!
Contact info
Advertisement
Beware!
Avoid! They change your call plan without informing you. Resulting in being charged for calling numbers that were previously free! Customer service is terrible. They are rude and unhelpful!
September 4, 2015
Unprompted review
Poor unusable card
Have tried to use this card in various countries overseas without success. Despite all attempts did not work in the Philippines,Canada and Costa Rica.Total waste of money
May 2, 2015
Unprompted review
Do not buy - does not work
Do not use this company. The travel sim is impossible to use - customer service are not at all helpful. Had to replace phone and sim twice - still couldn't get it to work properly - gave up. Company would not refund credit balance on sim card.
November 3, 2014
Unprompted review
Fraud. Misleading. DO NOT USE THIS...
They are just taking money not giving the service. The worst network but the most money. I would rate them as -5 Stars.
May 8, 2014
Unprompted review
Advertisement
mis-selling liars!
If i could give this company no stars i would, bought a Traveltalk sim after they quotedit as having a UK number only to find out it isn't meaning people calling it get charged a small fortune, their customer service is rubbish and they just updated their website to say its not a UK number and pointed me to that page. Complaint now raised with ombudsman and through Ofcom
March 13, 2014
Unprompted review
Reply from Auracall
Our Company understands that mobile users travel around the world and that they want to stay in touch with family, friends, acquaintances and business colleagues using the cheapest possible means. In order to get the correct charges from your Service Provider to our number, the charge band ‘FM11’ is to be quoted. We aim to deal fairly, accurately and promptly with all queries and issues identified by our customers.
In the FAQ on our website we mention the below:
Will it be expensive for others to call me?
Calls made to your Traveltalk SIM number from the UK should be charged as Band FM11.
BT: 16.8 pence per minute.
UK Mobile networks: Most networks will charge between 20-35 pence per minute, as per calling a UK mobile. It is at the network providers' discretion as to whether calls are inclusive in any free calls you have.
We advise customers to check with their telephone provider for up to date charges.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.