+fast delivery +good marketing +nice packaging -quality pretty poor, seems like any chinese sunglasses you can get for 5 bucks at a cornershop -fit only small heads, women and children -after c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No return possibility! and terrible quality
While it mentioned it to be delivered in 2-5 days, it became 1 month. I needed them for my holiday and let their chatbot know that if it wouldn’t be on time I had to cancel and return them. I spend €150 and I still cannot seem to send them
Back. Their chatbot said several times he’s gonna send me to management so they can contact me, but this never happened. He also send me a non-existing email-adress I should contact for the return process. It also ignores me often. They are criminal! I need my money back, because the quality of the glasses is also really shitty and nothing like on the adds, where they dare to compare themselves with the higher actual brands. The glass reflects the background back in your eyes, so you have rear view as well, very dangerous. Don’t every buy from them!
Fast delivery great prices
Very disappointing experience.
Very disappointing experience.
The sunglasses I received looked nothing like the products shown in the advertisements and on the website. The colors, lenses, and overall appearance were significantly different from what was advertised. The marketing photos create a completely misleading impression.
When I requested a return, I was first offered only a 35% refund if I kept the products. Returning them would have required me to pay for international shipping myself, making a proper refund almost pointless.
I eventually accepted the partial refund because it wasn’t worth spending even more money on return shipping. In my opinion, this business model leaves customers with little practical choice.
I will not buy from Aura Eyes again and cannot recommend this store to anyone looking for products that actually match the advertised images.
This must be the worst scam company out…
This must be the worst scam company out there. First, you'll wait about 14 days before the package arrives. 2nd, if you want to return the items, you'll be faced with non-responsive customer service and false return slips. I ordered two sunglasses, they came in one package. And now I should pay for two return slips to send both sunglasses back. And my WHY IS THAT email got ignored. DON'T BUY ANYTHING FROM THEM!!
Very cheap quality and delivery took a…
Very cheap quality and delivery took a month!
Loved my ocean secret but my free pair…
Loved my ocean secret but my free pair the ambrine are just too big
Does exactly what it says on the tin
Does exactly what it says on the tin. For the price the glasses are good quality, delivery took about a week to get to me in Dublin, well packed so no chance of damage. Would recommend, I have already repurchased and same experience 2nd time around.
marketing better than product
+fast delivery
+good marketing
+nice packaging
-quality pretty poor, seems like any chinese sunglasses you can get for 5 bucks at a cornershop
-fit only small heads, women and children
-after contacting refund services and being told to wait 24 hours, still havent received a response after many days
Total scam
Total scam, cheapest 1 dollar plastic sunglasses, no one replies on how/where to send it back and get refunded.
We have had a terrible experience from…
We have had a terrible experience from aura glasses. Our glasses never arrived and were not even interested in acknowledging it. Terrible company with terrible customer service.
returns are not possible
returns are not possible, be aware this is a scam company. very poor quality. not sure how a manufacture could actually pull it off to make this poor quality.
Got “Naro” and “Ocean Secret” models
Got “Naro” and “Ocean Secret” models. Great quality, great packaging, looks identical to the advertisement. Ocean Secret are a little bit smaller than expected, but look great. The only negative is that they took forever to arrive in Europe, but this should not impact negatively the rating.
Product is excelent!
Product is excelent!
Delivery time is a bit long, but quality of products makes it worth to wait.
Solid and nice
All good, proper delivery and packaging. glasses are solid and very nice.
Took a while to arrive but i received…
Took a while to arrive but i received the piece in dubai.
Look man for like 140 Aed per piece after discount the design is great. The quality could be better but its not too bad.
Just know you get what you pay for. Not exact 1 of 1 of designer. As soon as you pick you know its not quality but man the design is good.
Great design, but I was disappointed by the build quality
The design is excellent, but the build quality let me down. The materials feel somewhat cheap in hand, which is disappointing for the price. With a few upgrades to the finish and materials, these sunglasses could feel much more premium.
I am very satisfied with the quality of the product
I am very satisfied with the professionalism of the seller, his humanity, and the quality of the product.
Very very bad
Very very bad! Cheap quality, I had to return the items, had to pay shipment fees. The items were received from China but the return to France. No logic and sketchy. Don't recommend this brand at all. When I sent the sunglasses back, they totally went back into silence. No reply nothing totally ghosting me. Proceed with the refund NOW!!!!
Stealing people's money.
My head is a bit larger than usual
My head is a bit larger than usual, but the glasses fit perfectly. Shipping to Brazil was fine, after paying customs fees.
Amazing glasses
Amazing glasses, full on aiserhituc , total clubbing wear light weight
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








