Aurigny Reviews 141

Firstly, got to say fantastic air hostesses, efficient and polite. How they maintain a smile on their face working for Aurigny is praise worthy.
If there was a no star option I would have chosen that.
Worst airline I have ever flown with and totally ruined our family trip to Guernsey to celebrate my parents Diamond Wedding Anniversary and joint 80th Birthdays. Meant to fly out at 13.40, initially delayed to 16.30. Got through customs, ordered £60 worth of drinks, took a sip and flight came up on boards " flight cancelled, go to gate" no gate number! Went in search of Aurigny staff, none to be found. Went to BA desk and told flight cancelled due to bad weather so they were transferring us to Gatwick for a 18.30 flight. 6 of us escorted by security back to land side to retrieve our cases. Went to BA desk as instructed to confirm we were being transferred to Gatwick only to be told " NO Aurigny are having nothing to do with it so make your own way there! Refused. Eventually, Aurigny decided that the plan had changed and we would now fly for City Airport as intended but not until 20.05. this time we were told flight was cancelled due to technical issue with the aircraft. We had to sit in Pret until 18.05 when we start the check in procedure again which was far from ideal with 2 elderly and one disabled passenger. Had to cancel dinner at the hotel, re organise car hire etc. Got to hotel at 2200. Aurigny tell so many lies it is hard to work out what is going on but we suspect they cancelled first flight as not enough passengers. We would not fly to Guernsey again, so many flights cancelled even the inter Channel Island flights are delayed. Feel so sorry for the people of Guernsey having to rely on Aurigny. No wonder they lost 6.5 million in 2024. Complete shambles of a company and they could not care less how many trips they ruin. Shame on you Aurigny and your stinking attitude towards you customers. What a pathetic company they are.

I am very disappointed with the service received on my recent flight with Aurigny, and past ones too.
The way they manage cancellation/delays, in my opinion, is ILLEGAL considering their complete lack of care and lack of support to stranded passengers.
Very poor management and complete disorganisation of the airline.
Aurigny should stop this airline business because of complete incompetence at any level and should stop causing troubles to people!

If you want to experience how a grossly incompetent airline can stay in business, give them a monopoly on Guernsey. I would rather get the bubonic plague than have to experience dealing with this airline again.

Terrible customer service over the phone. I’m powerless to use any other airline due to Aurigny’s monopoly, but that’s not an excuse for unhelpful customer service. North fault of the agent I spoke with, but the business’s inflexible approach to a distressing situation. A little humanity goes a long way, and why shouldn’t customers expect to feel positive about their experience?

Flying with Aurigney is like dipping your hand into a packet of All Sorts, you really don't know what you are going to get.
I flew on the 26 January and everything went well, the first time in four visits that the plane left on time.
On my return journey a delay of nearly 4 hours. What did I get, a voucher for £5, not enough to buy a coffee.
Aurigney has no resilience and their fleet is too small so a loss of one plane impacts on the whole day's operation.
Get more planes take a financial hit. Every day they run the risk of delays because they use too few planes to service too many routes.

Flew twice with them. First time my case didn’t arrive… took 3 days.. was delivered to hotel but no notification so discovered it sitting in the lobby where it had been dropped off mysteriously!

Second time tripped on awful steep narrow exit steps and fell off bottom steps of plane… staff on ground did nothing, other passengers asked if I was ok and helped me up…

Appalling

Just called Aurigny as flying out tomorrow on afternoon flight, due to weather expectations of strong winds, I asked if I could change our flight to an earlier time, I was told there was plenty of room on earlier flights but to change would cost me £270.00, even mr Turpin wore a mask, what an money only airline, I feel very sorry for the staff that work there as they must have to deal with many unhappy customers, I know you all do a great job, unfortunately the states run airline thinks about nothing but money, no change there, nothing like looking after local clients

You are the worst airline ever. Your customer service is non existent. Never fly with this airline.
Our flight was cancelled from Guernsey to Leeds because they had no pilot. An airline with no pilots omg!!!! We had to fly to Gatwick, train to Victoria, tube to Kings Cross, train to Leeds, taxi from Leeds train station back to Leeds airport to collect our car. You stole a day out of our lives. This cost us circa £200 in fares, they have paid us £32.10 in compensation.
You are despicable, disgusting, disgraceful and you should not be able to abuse people this way. There were elderly bewildered passengers and young children on the non existent flight we had paid for. You offered no help whatsoever, your staff member was useless but did state we would get our money back…lies to shut us up.
The only reason the airline did not fly was their own inadequacies at not employing pilots to fly the plane.
I understand the owner lives in Guernsey? You should be ashamed of yourself. You live in your ivory castle and treat the elderly, young children and adults with pure disrespect.
Please make sure you repay the balance you owe us, as promised.
We loved Guernsey but the government should understand your behaviour will mean many tourists will never return.
Shame on you !!!!!!!!!

My flight from Southampton to Guernsey was cancelled, after already having waited for several hours before letting us know. We had to catch a train from Southampton to Gatwick. I have repeatedly tried to get the train fare refunded, only to be told something different by each person I contacted. Ow I am told that blue islands have gone out of business and so I will not get a refund, after months of trying.
I will never use Aurigny again. The staff don't care.they

I cant wait for them to have competition so they start caring about customer experience

They are the handling crew for our blueislands flight today. They made us stand at gate 5 today for over 20 minutes. What a appalling way to treat customers. The other passengers hadn't even all got off the plane. Very unprofessional. Nothing like they were 20 years ago.

They are terrible they send you an email to let you know your flight was delayed by 3 hours at 8pm the day before but when you try and contact them they are closed from 8pm…
Stupid

I have for the last year been undergoing treatment for cancer.. which means I've had to travel alderney to Guernsey..for 4 months every two weeks..I've never missed an appointment in fact on one day they kept ringing me to update me as fog had come in..but not only on alderney side I've been at the airport early as usually last flight but sat there at midday and without any prompting stewards have come up to me and said would you like an earlier flight ..let's get you home ...the compassion shown by both airports has been spectacular..

Terrible airline. Poor management as well a rude and inconsiderate staff. Avoid!!!

Since Aurigny changed around all the Manchester flight timings sometime around the pandemic I was forced to have a two and a half day trip rather than being able to get an evening flight back on the Tuesday. Now my trip is even shorter as due to 'crew sickness' they cancelled the Manchester flight on Sunday morning. At 4am when I got up to get ready for the airport 3 hours before the flight Aurignys flight status page said the flight was delayed to 7:30am (rather than 7am it was scheduled to leave) I had no emails about this nor was it even mentioned at the airport until 6:35 so I had to go to the airport normal time anyway when I'd have preferred the extra time in bed! At 6:35 an announcement was made that the flight was delayed with further information at 7:30 because of crew sickness.

7:30 came and went without the update that was mentioned would be happening on the departures board and at 7:36 the flight was cancelled and everyone was told to leave via gate A to collect their bags on the way out. If Aurigny knew crew illness was the problem at 4am and earlier why did they make us sit in the airport waiting for two hours before cancelling the flight. You either have spare crew or you have to wait twelve hours for yesterdays to be able to fly again which would've been about 9am at the earliest so why wait until 7:36, nearly two hours after check in to cancel when you'd have known 9am would be the earliest opportunity anyway.

Whilst the crew are too sick to prioritise one of their key routes though they were fine to continue flying to the summer destinations across Europe and Britain that day and the key routes always end up being the ones cancelled. A European flight leaving not long after the Manchester flight was meant to also had crew illness but they just got delayed to 9:30 even though the Manchester flight should've left first. If you can't successfully complete all your key routes then why are you flying to the summer destinations whilst customers plans are being hugely inconvenienced. After receiving the new booking we were now flying to Gatwick the next day meaning by the time we'd get to Manchester our trip will be barely 24 hours before we have to come back again.

Despite flights being available online for Bristol, the Aurigny check in desk lady claimed there are no flights to England left at all that day (Sunday) and she didn't seem like she cared at all so our nearly three day trip is now nearly a day once we would have wasted time getting into central London just to get the train up to Manchester. I guess the only positive is we'd still make it to our event if Aurigny felt like doing Mondays flights unlike the people who were all heading to the football who can no longer attend or the person who needs to get back to work the following day but has been given a flight in two days time. Attending the event is about all we'd have time to do with the time we'd have left by the time we got there.

As our flight to Gatwick we'd been automatically rebooked on was another red eye the next day (Monday) and it is only ten minutes different in time from the Manchester flight we thought we'd give it a go checking in just before the Manchester check in closes in hopes that there'd be some no shows and they could swap us back to the Manchester flight. This check in lady was so much more helpful than the day before and after I explained we were on the cancelled flight from the day before and were going to have to spend hundreds of pounds and five hours getting up to Manchester from Gatwick she managed to find 3 seats on the plane. She asked some airport staff if she was allowed to transfer us and thankfully we managed to get on and have at least half of our day back in Manchester. We believe this is only because the family who were heading to the football the day before no longer wanted to fly as of course the football had finished by Monday! Thanks to Aurigny our trip was still ruined as we had little time to do anything and I was far too exhausted having to get up at 4am for two days in a row to appreciate being there.

Aurigny doesn't care about their key routes at all as their summer destinations are more profitable for them so they always get the priority whilst locals to the island are left struggling to get to England leaving plans inconvenienced or having to be cancelled altogether. It is not acceptable, especially with such expensive prices. With the brains of Aurigny though I'm sure they cancelled the flight more so they could not have it go down as a delay in their statistics as now it's a cancelled flight it no longer counts as delayed.

Very simple straightforward flight with helpful staff and no drama whatsoever. Would definitely use again. Flew from Manchester at 09.05 28/8/25 and returned at 16.50 following day. Slight delay in return departure but again very helpful and pleasant crew for the flight.

Appalling experience. Could not have been worse. Arranged for an assisted passenger to fly home from Guernsey. First they told him the flight was delayed/cancelled for 5 hours and to come back later. As he left the airport they called his name on the tannoy saying they were going to disembark him (he was checked in) because he was a 'no show'. They promised to escort him to the arrivals hall, but did absolutely nothing, so we wandered out on his own. Let down by the ground crew as well, saying 'it's not our fault' and 'that's your opinion' while smirking at us. Aurigny has the monopoly, as the only airline flying from London to GSY. They are really expensive and utterly awful. Bring in the competition again!

My mobility disabled wife flew on her own from Birmingham to Guernsey on Friday 15 August, she had airport wheelchair assistance booked and confirmed by Aurigny. Assistance at Birmingham was fine but on landing at Guernsey there was no assistance, the cabin crew said it was not there job to assist and left my wife to leave the aircraft last, carrying her own cabin bag and her walking stick and make her own way slowly & painfully across the tarmac and into the terminal building, she has a lame left leg as a result of Polio when a child, her disability is very obvious. The uncaring attitude of the cabin crew was disgraceful and I assume a reflection on the airline in general

Loads of bad reviews but I was hoping unfounded but alas no .delay outbound not too severe. Delay home bound a whopping 4 hours plus.

Flight delayed by almost 3 hours but they refuse to provide refreshment vouchers until we’ve been waiting 2 hours. Awful customer service with no sympathy for those travelling with children. They run a monopoly in the Channel Islands so couldn’t care less if you have a terrible experience. Avoid if you can