Austrian Airlines Reviews 2,411

Horrible company pay money ekstra service and after not able to check in online never was possible as the homepage say you will receive a link from email after tried 10 times gave up and dont ever use this company ever as its cheat money from customers no link send to your email or any contact with this horrible company

Worse airline in the world. Very cheap airplanes. Very poor service and charge too much

I think even one star is too much for them

I never ever use this airline again even if I become desperate

We were scheduled on flight OS 866 from CAI to VIE on June 1, 2025. We were in business-class row 1 and first to disembark the airplane. The flight left 20 minutes late and upon arrival in VIE we waited 10 minutes on the plane for the stairs to be brought to the plane. Being the first to enter the first bus to the terminal we were the last to disembark the bus. The first bus was loaded and then did not move for 15 minutes while it waited for the 2nd bus to load and a few more passengers were then crammed into our bus before leaving. We then had to go through passport control toward the end of the line and security. Knowing we were tight on time we made no bathroom stops and ran the full length of the terminal since the flight was at the far end only to miss the connecting flight by 5 minutes arriving at 7:05am.
Austrian told us that our 2 bags had been removed from the flight we missed and rebooked us on the evening flight OS429 and charged us an additional change fee of $622.92 on top of the $1,368.30 original ticket price.
We waited 12 hours in the airport for the evening flight on June 1st, which ended up being delayed for over 3 hours and then canceled after sending us to 9 different gates F07, 23, 06, 13, 06, 36, 20, 32, & 14. When the flight was canceled, we went to the Austrian desk at F02 and could not get any help, so we had to book a hotel online and take a taxi to the hotel then a return taxi back to the airport for the June 2nd morning flight OS421. We asked 2 different gate agents about our 2 bags and they both assured us that they would be on the flight with us. We finally arrived in Nice with no bags.
Austrian has failed to compensate us according to EU regulations the 500 Euros plus our overnight lodging and taxi fare to get the next flight. Worst and dumbest consumer service ever.

Don’t do tight connecting flights in Vienna. No service.

semi-business and unprofessional company that does not deserve to be a member of the Lufthansa group. Zero attention to the end user. I had a negative experience with damaged luggage where I was offered some partial solution with the company Dolfi who does not respond to emails. Pure transfer of responsibility from one to the other. Absolutely no protection of users or responsibility towards them. damaged LUGGAGE NON-REFUNDABLE WITH A VOUCHER FEE TO BUY ON THE SITE WHERE THEY CHOOSE. Where you cannot pay by card and where you cannot remove it because contact with the company Dolfi is impossible for over 20 days. Run away from them.

Was booked on flight OS217 from Vienna to Frankfort and then on to Windhoek. Flight departed with some delay and about 30-40 minutes into the flight, the captain announces through the PA that he is not able to land in Frankfort due to bad weather and has to return to Vienna. After we get back to Vienna, they sent us to the Ethiopian gate so that we could get rebooked. There were about 10-12 of us that were sent there and a few (3? 4? 5?) were able to board the plane without any problem but the rest of us (including me) were left to discuss with the Ethiopian ground crew who claimed that they were not able to find our reservations. Mind you, there were some passengers bound for South America that were sent to this gate to fly via Addis Abbeba to Buenos Aires (total craziness!). Long story short, none of the remaining passengers were able to board the Ethiopian flight (a rerouting which - in my case - would have made total sense) and they left without us. I then received an automated email that I was rebooked via Munich the following morning and from there on to Windhoek in the evening. So I had to return home and come back again the following day. This delay of almost 24 hours resulted in me missing the start of the guided tour in Namibia that I was booked on and incurred an extra €300 in stranded costs that Austrian refused to refund. The case is now with Flightright. Avoid Austrian Airlines at all costs, they are incompetent and unwilling to properly assist passengers. All their rebooking is done with AI which of course always favours the best solution for the airline and never the best solution for the passenger.

We recently flew with Austrian Airlines as part of a packaged tour that included a layover in Zürich, departing from Vienna. Unfortunately, our experience with the check-in process was frustrating and far below the standard one would expect from a premium airline.

Upon arrival at the airport, we were directed away from the check-in help desk and told to use the self-service kiosks. Despite entering our booking reference and names multiple times, the system consistently failed to locate our reservation. There was only one staff member available to assist a growing line of passengers, leading to long delays. When we finally received assistance, we were issued only a provisional boarding pass.

Oddly enough, the only part of the process that worked smoothly was the self-service baggage drop.

Afterwards, we were instructed to go to the check-in help desk—despite being previously turned away from it. After another wait in line, the agent there simply informed us that we would receive the actual boarding passes after passing through security. Once through security, we approached the “Ticket Sales and Reservations” desk, explained the situation, and were told to take a number and wait again. When our number was finally called, the staff member told us this counter was only for rebookings and couldn’t help us either.

At the gate, when we sought clarification, we were told by the staff that it wasn’t their responsibility and we should wait for another colleague.

Overall, the experience was chaotic and deeply disappointing. The service felt disorganized, and staff seemed inadequately trained or poorly informed, as we were repeatedly given incorrect or conflicting instructions. For an airline that charges premium fares, the level of customer service was unacceptable.

Given this experience, we would seriously consider flying with budget carriers like Ryanair or Wizz Air in the future. At least with them, expectations are aligned with the service provided. Austrian Airlines used to stand for quality, but that standard has clearly declined.

You pay to have a suitcase onboard and then they take it at the gate to check it in... well thank you very much

Avoid Austrian Airlines at All Costs – Terrible Experience

I had one of the worst flying experiences ever with Austrian Airlines. For a 6-hour flight, the comfort level was absolutely unacceptable. The seats were extremely hard and cramped, with barely any legroom, and there were no personal screens — not even basic entertainment available. In 2025, that’s just ridiculous.

The service was just as bad. I asked for a cup of coffee multiple times and never got it. The flight attendants were rude, unfriendly, and seemed completely uninterested in helping passengers. When they finally brought food, it was a tiny, dry sandwich that was practically inedible. That’s all we got for the whole flight.

Honestly, it felt like they were doing the bare minimum to get through the flight. Zero hospitality, zero comfort, zero care for passengers.

If you have any other choice — take it. I will never fly with Austrian Airlines again.

In less than 2 yrs, Austrian delayed or lost EVERY BAG WE CHECKED WITH THEM in 2 different trips. Their service reps give outrageously wrong info on status, advise you to buy the clothing/toiletries you need and THEN REFUSE TO REIMBURSE YOU AS REQUIRED BY THE EU. The Lufthansa Group (which owns them) are simply incompetent at luggage handling and scam artists when it comes to paying what they are required to. AVOID!

Really horrible heartless airline !
I helped organise for my 83 year old friend who is suffering from dementia to fly home to see her relatives for most probably one last time.
I would have thought someone would assist her at Heathrow due to her condition and frailty.
No instead she missed the flight at the gate as she thought she would be called and these heartless villains charged her £240 to get on the next flight - Heartless robbers !

I was denied boarding by Austrian Airlines on June 9, 2025, from Yerevan to Belgrade, via Vienna (Flight OS642 + OS735), even though all my travel documents were valid and complete.

I hold a valid Singapore student visa, had a confirmed return ticket to Singapore, a hotel reservation, and was only transiting in Vienna for 3 hours — which does NOT require a Schengen visa.

The check-in staff rudely questioned why I only had a backpack, assumed I may not leave Europe, and gave no clear explanation. I provided my visa, study proof, flight out of Europe, and everything they asked — yet I was still refused boarding.

No written explanation was provided. The management team avoided accountability, only promising to refund my ticket. But this refusal ruined my entire trip, caused financial loss, emotional distress, and disrupted my travel schedule.

I do not appreciate being treated like a criminal just because I’m a solo Asian traveler. Not everyone wants to overstay in your country. I came to travel, not to beg for entry.

Austrian Airlines, you owe me more than just a refund. You owe me an apology.

Here is the English translation:

**Appalling experience.** On the flight from Bucharest to Vienna, the crew showed absolutely no interest in how luggage was being stored, so the overhead compartments filled up very quickly. As a result, the crew forced those boarding last to check in their cabin luggage but refused to offer any other assistance. The entire operation led to a significant departure delay. I’ve never experienced worse behavior, not even with low-cost airlines. The flight attendant didn’t wear a name tag, making it difficult to file a complaint, and she refused to tell me her name. In the end, she even lied and threatened me.

Paid for a return flight, then had disrupted travel plans (no fault of Austrian Airlines yet) and had to book alternative transport for the outward leg. When trying to check in for the return flight (which I had already paid in full), discovered that it was not possible online. Phoned them up to ask why, and they said they had cancelled the return leg because I didn't use the outward leg. I said that I still intended to fly, and had paid for a ticket and wanted to check in. They said this was impossible and that the best they could do was refund the return flight and book an alternative. Refund amount? €80. Rebook amount? More than €2000. So just because you have paid for a seat on a flight, don't expect to be able to take it. Absolutely disgraceful. Have never been left so high and dry by an airline.

They just canceled my flight 1 hour before take-off wothout any reasons. The great alternatives prooosed were 15 hour flights over night. Then I was automatically booked for a flight the next morning without even asking I'll never fly with Austrian again, they have it coming to be crushed by cheap airlines like Ryan Air because they treat their customers even cheaper

Absolutely awful experience with AA. They forced me to put my luggage in the hold area and then lost my luggage even though I had packed everything according to their cabin protocol and had told them I was worried my luggage would become lost as I was on a connection flight from Heathrow to Zakynthos. They were so rude even though I was voicing my concerns in a calm manner. I have depression/anxiety and my partner has autism and their actions really ruined my anniversary holiday as I had no clothes to wear and had to buy new things I did not need. I complained and asked for a refund but they refused. Do not fly with them.

I paid for an upgrade to business class and when I landed early I wanted to move to an earlier flight. Even though there were seats available due to a software problem I could not be moved to the earlier flight. I had to wait 5 hours for the next flight. Next, when I checked in, business class, there were literally 5 staff members standing around chatting with only one person helping guests, ridiculous. Finally, on check in, I was charged for an extra bag even though I paid extra for an upgrade. This airline is had terrible service, old planes and unhelpful staff. I will avoid this airline in the future.

Austrian used to be brilliant with great service, but now they are rubbish. We are flying business class Bkk to VIE and my wife chose the meal she wanted, but when I tried to do the same the system said "no more reservations possible". What utter stupidity just under 4 weeks before the flight. It must be more sensible for the airline to put on the meal that the passenger wants, not to load meals which may go to waste.
So with great difficulty I contacted Austrian, 2 weeks ago now and they didn't even have the courtesy to reply.
Given the price of business tickets it is incredibly that an airline should ignore its most profitable customers like this

Very bad experience at a high ticket price. They changed the date and time of the flight, no service on board.. What is the difference between low cost companies and companies like Austrian? Luggage only but for us backpakers there is no difference.

Unfortunately, I didn’t have just one negative experience with Austrian Airlines, there were multiple. A year ago, they lost my luggage entirely. This time, they continued the trend. My baggage was delayed even to the first destination, which meant there was almost no chance it would have made it to the final one on time.
My recent flight arrived late, and I was expected to make a connecting flight in under 20 minutes, from another terminal, while going through passport control and security. That timeline was completely unrealistic. I got to the gate just as they were closing the door and was told there was nothing they could do. No support, no backup options, just that I would need to pay over 300 euros to get on another flight. That’s not just frustrating, it’s unacceptable.
The food on board isn’t good, and while the cabin crew are generally polite, the overall service lacks flexibility and genuine customer care.
All in all, I’m very disappointed with Austrian Airlines. Between the poor handling of my connection, the repeated luggage issues, and the extra costs passed onto me, it’s hard to trust them again.