Autoescape Reviews 

Reliable - Well accepted by all the rental companies.

Test booking review for AE trustpolit integration

Don t check the final contracts and don t give all correct information.Thus the result is you will 3 or 4 time more to have your car at your vacation location...It s a shame!!!!!!!!

Booked a car for 2 days to go from London to Portsmouth. Discovered when arriving at the office that no cars were available. No possibility to get an immediate refund (still processing after 2 weeks).
I've lost my hostel booking because of it and no refund was provided for this!

I couldn't pick up my rental car because my train had been cancelled. When I called the rental agency (hertz) the day after they told me to contact the broker (auto escape) which I immediately did. I never had a reply and couldn't get them on the phone. Will never use their services again! Obviously this is a scam.

Very bad customer service. Car was not rented eventually but they took the payment anyway !

La voiture etais nickel et le service clients au top

If ever you end up with a problem with the car rental company, forget your money...
Nether Autoescape or Budget will refund your stolen money !
Used once but never again !!

No customer service at all:
- I can't reach any of their phone number
- No reply to change of booking
- No reply to client service
- Customer service is handled by Cardelmar (and when the ticket is being closed you need to call/email customer service to reopen the ticket)
- Payment process is handled by carrentals.com

Still waiting for full reimbursement.
I wrote all the drama in Cardelmar review.

I still await my money back after that I cancelled my booking with Auto Escape. I was promised on their web site that the money would be paid back in full to my credit card, I cancelled only minutes after placing booking. Since I found a better deal of rme with an other company.
After a week when checking my account I found that no money was paid back. And only then did they inform me that they would send me a voucher to be used on the next booking.
Super bad experience from an unpro company! I hire a lot of vehicles during a year but this was my first time with such a problem.

What I rent and paid for on the web site of Autoescape had clearly nothing to compare with what I had to pay for at Firefly, the rental company itself.
The web site omitted insurance & fuel which are mandatory expenses at Firefly !!!

Could Autoescape, and especially the PREMIUM Autoescape's insurance that I bought with the renting contract, finally respect their obligations?
A treatment under 6 weeks is promised "in high season" only.
I opened the ticket 7 June, I'm posting this complain now in November, and, although your service wrote me an email saying "...your ticket is transferred to the payment service for last verification before payment...", I still received nothing in my bank account, and in addition, my reminders' emails remain without answer from your Customer Service.
Even to the question "What's happening?" No answer!
I'm totally surprised to see in some French Autescape's add "Quality Customer Service"....
Unless I see any movement, I'll continue to explain my disapointment about Autoescape and their famous "PREMIUM" insurance!

Very poor experience as i was stolen by this car rental company

That don't include the price for the petrol.