The technician was great, arrived on time, friendly and efficient. Worked well, windscreen changed in an hour, glass cleaned etc. Booking was different, a constant push for upselling extras, 3 or 4... See more
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Review summary
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I feel that Autoglass really care about their customers, we aren't just a number. This is evident in the time taken to communicate before, during and after the service provided. The Booking process wa... See more
Stress free Insurance claim for a cracked windscreen. All online which took minutes. I booked the time and date that best fit me then had great communication from the team of 2 who replaced my screen... See more
The whole job of reporting my windscreen damage, replacing my windscreen and paying the insurance excess was made simple. Booking a day & time on-line was easy. Being able to choose it to be done on m... See more
Company details
Contact info
1 Priory Business Park, MK44 3US, Bedford, United Kingdom
- 0800363636
- callme@autoglass.co.uk
- www.autoglass.co.uk
4.5
Excellent
150K reviews
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Easy to book
Easy to book. Technician turned up on time, and was polite and efficient.
August 24, 2026
Dan was amazing
August 24, 2026
May use AI-assist with repliesRead more
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Terrible quality of a heated windscreen…
Terrible quality of a heated windscreen replacement
August 23, 2026
Reply from Autoglass®
We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.
If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:
customer.services@autoglass.co.uk
Thank you,
Autoglass®
Vw t4 windscreen
Booked an appointment for a windscreen for a vw t4 and it was fitted within 2 days. Really happy with the service and technicians was really knowledgeable
August 23, 2026
Friendly and enthusiastic fitters
August 23, 2026
Professional and high standard of work undertaken
Very efficient, good communication and friendly professional service. Very high standard of work
August 23, 2026
The booking system professional. fluent
The booking system was easy and fluent, the time given via text was correct, the staff were informative, friendly and polite as well as respectful of property. Overall great service.
August 23, 2026
Excellent service easy booking and such…
Excellent service easy booking and such friendly and helpful technicians. Easy repair through my insurance company great choice of appointment times and dates. Highly recommend.
August 23, 2026
Shocking experience, broken processes, non-existent customer services team
The whole experience from start to finish was a complete farce.
I waited 6 weeks, had 3 re-arranged appointments and was told multiple times that OE glass couldn't be fitted at a home address, until they corrected themselves and said it could be.
Their internal processes are completly broken, and their customer services team are non-existent and don't reply to e-mails or return phonecalls despite saying they will call back at certain times.
I had to rearrange days booked off of work and was messed about from start to finish. Was promised a laughable amount of £25 compensation and haven't received that either. Didn't receive any follow up phone call or e-mails back from their customer services team despite being promised that I would. Shocking experience.
August 14, 2026
Reply from Autoglass®
We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.
If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:
customer.services@autoglass.co.uk
Thank you,
Autoglass®
Excelent
Really good job one on my windscreen. Appointment time was booked on advance and I was kept up to date of technician's arrival. He explained what he as doing and completed it quickly.
August 21, 2026
Top marks !
Autoglass offers a home service which makes a huge difference. It’s great to have the technician coming to you. Very professional and friendly service. Top marks!
August 23, 2026
Very easy to use and quick service
Very easy to use and quick service. The technician was friendly and fast.
August 23, 2026
Incompetent / No one cares !
After the fitter left I happen to check my engine oil. Upon opening the bonnet I noticed a rubber trim and large plastic cover at the base of the windscreen were not centered. I was not happy, so rather than call the incompetent fitter back I decided to do it myself. Once I removed the wiper arms one should be able to just lift up the plastic cover , realign it and clip it back into place. The cover would not move. The fitter has either stuck in place intentionally or not clean up the bonding adhesive around the screen and so when he put the cover on it has now stuck ! The cover allows access to the wiper motor and arms, suspension tops, various electrical components and the heater air intake. If any of these break the only way to get to them is to force the cover off. This will require some effort and undoubtedly damage the cover.
August 23, 2026
Reply from Autoglass®
We're very sorry to hear about the issues that you have experienced during your time with Autoglass® and we appreciate you bringing this to our attention.
I can see that your concerns have already been raised with our Customer Service Team and someone will be in touch to discuss the matter further. I have forwarded this information to them so that they are aware.
Thank you,
Autoglass®
Great Service
Great communication, very reliable, quality of work was great. Couldn’t fault whole process.
So nice to be submitting a glowing report - I don’t often give feedback but the service here really merited five stars
August 23, 2026
Fromt windscreen renewed
First class customer service i would definitely recommend them.
August 23, 2026
Reply from Autoglass®
We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.
If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:
customer.services@autoglass.co.uk
Thank you,
Autoglass®
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